Parking Operations Coordinator (Part-Time)

El Paso County, Colorado, USA; Colorado Springs (CO); On-site; USD 28,929 - 30,307; Part time

Job summary

El Paso County, Colorado, USA is seeking a part-time Parking Attendant in Colorado Springs. You will manage parking operations, provide excellent customer service, and support public safety in a friendly manner. The anticipated schedule is Monday to Friday, 2:30 PM to 6:30 PM, with additional weekend hours based on events.

This role requires a high school diploma or equivalent and one year of customer service experience. Pay starts at $21.00 per hour, with potential increases based on experience.

Qualifications

• One year of customer service experience.
• Ability to interact courteously and professionally with the public.
• Familiarity with radio communication procedures.

Responsibilities

• Monitor and manage parking operations.
• Collect parking fees and maintain accurate records.
• Assist customers with information and problem resolution.

Skills

Customer service

Communication

Basic accounting

Attention to detail

Ability to work in stressful situations

Education

High school diploma or equivalent

Tools

Point of Sale (POS) system

Microsoft Office

Job description

Vision

El Paso County will be a trusted regional leader known for excellence in county service delivery.

Purpose

We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

Values

Service Focused

• Collaborative
• Accountable
• Trustworthy
• Transparent

Job Summary

Be the first line of service and safety for El Paso County. In this dynamic, community-facing role, you’ll do more than manage parking; you’ll create a welcoming, secure experience for every visitor, employee, and resident who passes through our facilities. From monitoring activity and supporting public safety efforts to handling transactions and keeping operations running smoothly, you’ll play a visible, trusted role in the daily flow of County services. If you’re someone who stays sharp under pressure, takes pride in helping others, and values being part of something that directly supports your community, this is where your impact starts.

Hiring Range

21.00 - 22.00 hourly

Schedule

This position has an anticipated work schedule of Monday through Friday, from 2:30 PM to 6:30 PM, with shifts extending to 8:00 PM on event days, as well as weekend hours that typically fall between 12:00 PM and 8:00 PM based on event scheduling.

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

This position assists in the preservation of public safety by monitoring access to El Paso County parking structures while providing excellent customer service to customers, citizens, and employees. It collects and records parking fees for County parking facilities; monitors and patrols parking facilities for traffic flow, space availability, parking violations, and suspicious activity. It provides administrative support for Parking Operations within the Facilities Strategic Infrastructure Management (FSIM) Department. It provides assistance and support to the Security Section of the Sheriff’s Office as needed. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in‑person presence as an essential job function.

Essential Duties/Responsibilities

• Greets customers and employees in a friendly and courteous manner while professionally enforcing El Paso County Parking Rules and Regulations.
• Reports security violations to the appropriate County Security personnel; writes accurate, detailed reports.
• Collects parking fees and enters data into a Point of Sale (POS) system.
• Ensures collected revenue and receipts are accurately documented upon completion of each shift; maintains revenue records.
• Provides administrative support, including accurate bookkeeping, management of customer requests and permit databases, as well as inventories for signage and supplies.
• Performs basic upkeep, cleaning, and charging of equipment for Parking Operations, including two‑way radios, phones/tablets, ATVs, carts, and other essential tools.
• Conducts regular patrols of parking structures as assigned to ensure public safety, cleanliness, proper maintenance and upkeep, user compliance, and aesthetics; places work orders for repairs as needed.
• Provides assistance and support to the Security Section, monitoring parking facilities, and communicating problems, such as parking violations or other appropriate circumstances via two‑way radio to Security personnel as needed. Reports any malfunctions to the appropriate personnel.
• Monitors traffic at entrances and exits of parking structure. Monitors handicap spaces and parking structure space availability.
• Responds to telephone inquiries, takes messages, and forwards phone calls as appropriate.
• Provides visitor‑requested information, such as the location of County departments and facilities, street directions, and other general information.
• Assists in snow removal and other weather‑related duties as assigned.
• Performs other duties as required.

Supervision Exercised

This classification does not have supervisory authority and requires no supervision or direction of others.

Supervision Received

Receives intermittent supervision. This classification normally performs the job by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor is expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

Qualifications

Knowledge, Skills & Abilities

• Knowledge of basic accounting procedures desirable; ability to maintain accurate records of business and accounting transactions.
• Knowledge of common radio communication procedures and use of two‑way radios preferred.
• Knowledge of Microsoft Office programs preferred.
• Must be able to act quickly and decisively in stressful situations.
• Ability to maintain positive interaction with fellow employees, public safety personnel, and the public in a courteous and professional manner. Ability to provide excellent customer service.
• Ability to communicate effectively both verbally and in writing and possess a high level of attention to detail; ability to write accurate and detailed reports, records, and other documents.
• Ability to operate standard office equipment, including copier, calculator, printer, computer, POS system, fax, and multi‑line telephone.
• Maintain regular and punctual attendance.
• Ability to be trained on parking operations equipment.
• Ability to work day and night shifts to support event parking.

Required Education & Experience

• High school diploma or equivalent education.
• One year of customer service experience.

Preferred Education & Experience

• Experience as a parking attendant or cashier.

Licenses/Certificates

• Must possess and maintain a valid driver's license.

Pre‑Employment Requirements

• Must pass conditional post‑offer background investigation, motor vehicle record check, drug screen, and physical examination.

Work Conditions

Duties are primarily performed in a parking structure or booth environment. Work is performed in both standing/sitting positions for extended periods of time. Some travel may be required. May be exposed to inclement weather and hazardous environmental conditions, such as carbon monoxide and exhaust fumes. Must be able to safely lift and carry boxes and parking equipment up to 40 pounds as needed. May require working on‑call, overtime, weekends, holidays, and rotating shifts or locations on short notice. Subject to call out at any time. Responds to emergency situations as required. Serves as on‑call representative for after‑hour response. This is a part‑time position regularly working up to 25 hours per week.

The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.

Equal Opportunity

El Paso County is an E‑Verify and Equal Opportunity Employer.

Drug Screening

El Paso County adheres to Federal drug screening guidelines and requires a pre‑employment drug screen.