PARKING MANAGER - HOTEL

Ultipro; New Orleans (LA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Flexible Spending Accounts

401k

Vacation/Sick

Holiday

Job summary

ACE Parking is seeking a Parking Manager in New Orleans to lead operations across locations, ensure policy adherence, and drive profitability while maintaining service quality. You will hire, train, and coach staff, coordinate events, and resolve guest issues with a focus on safety and efficiency.

The role requires strong communication, a willingness to work weekends, and a commitment to exceptional guest service in a fast-paced environment.

Qualifications

• Bachelor's degree preferred, but not required.
• One year supervisory experience required.
• Parking experience is a plus, but not required.
• Must be willing to work weekends and flexible schedule.
• Must have and maintain a valid driver's license.
• Must be able to drive a manual transmission vehicle.
• Demonstrate exceptional oral and written communication skills.
• Knowledge of and working skills in Microsoft Office Suite.
• Ability to multi-task in a fast-paced working environment.
• Ability to work in a high-energy environment and meet deadlines.

Responsibilities

• Ensuring that parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure.
• Participating in the hiring, training, coaching and counseling processes of team members, to ensure performance standards are met in multiple locations.
• Planning and directing special event activities, as well as coordinating with other Supervisors and Directors as required.
• Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies.
• Maintaining continual communication with property management, customers, and guests.
• Monitoring production levels and performance to implement cost reduction initiatives, while supporting a spirit of cooperation among locations and departments.
• Maintain a safe and clean work environment by educating and directing team members on the use of equipment and resources.
• Handling call offs and assisting with scheduling when necessary.
• Diagnosis and preventative care maintenance.

Skills

Supervisory experience

Microsoft Office

Oral and written communication

Driver's license

Manual transmission driving

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Ace. Our Legacy)

Culture:

We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision‑making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position:

• Ensuring that parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure.
• Participating in the hiring, training, coaching and counseling processes of team members, to ensure performance standards are met in multiple locations.
• Planning and directing special event activities, as well as coordinating with other Supervisors and Directors as required.
• Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies.
• Maintaining continual communication with property management, customers, and guests.
• Monitoring production levels and performance to implement cost reduction initiatives, while supporting a spirit of cooperation among locations and departments.
• Maintain a safe and clean work environment by educating and directing team members on the use of equipment and resources.
• Handling call offs and assisting with scheduling when necessary.
• Diagnosis and preventative care maintenance.

Accountability

• The Parking Manager is responsible for ensuring the parking policies and procedures meet expectations and the management of team members including, being an integral part of the hiring, training, coaching and counseling processes, to ensure that performance standards are met.

Communication

• Effective communication is vital for the Parking Manager role. They must maintain constant communication property management, site manager, customers, and guests.

Family

• We consider our team and guests as part of our extended family. The Parking Manager should embody this core value by treating all individuals with respect, empathy, and courtesy, creating a warm and welcoming atmosphere.

Exceptional Service

• Our commitment to exceptional service is non-negotiable. The Parking Manager must go above and beyond to exceed guest expectations, assisting with luggage, providing directions, and offering assistance whenever needed.

Profitability

• While the Parking Manager's primary role is management, they should also be mindful of operational efficiency. The Parking Manager is responsible for overseeing many parts of a location's operation.

About YOU:

To work at our company, you should possess the following experience and attributes:

• Bachelor's degree preferred, but not required.
• One year supervisory experience required.
• Prior parking experience is a plus, but not required.
• Must be willing to work a flexible schedule, and must be available to work weekends
• Must have and maintain a valid driver's license.
• Must be able to drive a manual transmission vehicle.
• Demonstrate exceptional oral and written communication skills.
• Knowledge of and working skills in Microsoft Office Suite.
• Ability to multi-task in a fast-paced working environment
• Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.

What We Can Offer You for All Your Hard Work:

• Flexible Spending Accounts for full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday for full-time and part-time employees

ACE Parking is an Affi... (EEO/M/F/V/D)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.