PARKING MANAGER - COMMERCIAL

Ace Parking; Royal Oak (MI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible Spending Accounts

401k

Vacation/Sick

Job summary

Ace Parking, a leading parking management company, seeks an Operations Manager to lead a team of attendants and uphold the highest standards of service. You will guide staffing, safety, and daily operations to maximize guest satisfaction and profitability.

Ideal candidates bring 5+ years in parking/transportation management, strong leadership and communication skills, and the ability to manage cash, equipment, and facilities.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• Minimum of 5 years of parking or transportation management experience.
• Strong leadership and management skills are required.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).
• Financial acumen is a plus.

Responsibilities

• Manage day‑to‑day operations and ensure adherence to procedures and standards.
• Plan personnel utilization, interview, select, train, supervise, and evaluate staff.
• Develop and implement procedures to optimize efficiency and customer service.
• Oversee cash handling procedures and submit accurate reports.
• Maintain parking facilities and equipment, oversee maintenance and safety.
• Recruit, hire, train, and schedule staff; enforce accountability and performance feedback.
• Promote professionalism, safety, and exceptional customer service across the team.
• Coordinate with property management to ensure seamless guest experiences.

Skills

Leadership

Communication

Team management

Financial acumen

Education

Bachelor’s degree or equivalent education and experience

Job description

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision‑making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position:

As an operations manager, you will manage a team of parking attendants and provide guidance and support to ensure all work is performed to the highest standards. In this role, you will have the opportunity to demonstrate your leadership skills and contribute to the success of our business. You will perform various job responsibilities, including those embodied by our company core values as follows:

Accountability

• Manage the day-to-day operations, ensuring adherence to established procedures and standards.
• Plan personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
• Develop and implement operational procedures to optimize efficiency and customer service.
• Oversee daily cash handling procedures and submit accurate reports of collections.
• Manage and maintain parking lot equipment and facilities, including maintenance and damage control.
• Recruit, hire, train, and schedule staff.
• Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
• Promote a culture of professionalism, accountability, and exceptional customer service among the team.
• Accountable for maintaining a safe environment for both employees and guests, including vehicle safety and traffic control.
• Oversee the maintenance and upkeep of the facility, such as key gate arms, parking systems, booths, and signage.
• Accountable for the cleanliness and appearance of the parking area.

Profitability

• Monitor financial performance, including revenue, expenses, and labor costs.
• Implement cost‑control measures to maximize profitability while maintaining service quality.
• Identify opportunities for revenue growth through promotions, pricing strategies, or additional services.
• Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures.
• Set and track key performance metrics related to operational efficiency, customer service, and financial performance.
• Accountable for meeting or exceeding established performance targets.

Exceptional Service

• Train and motivate staff to provide exceptional customer service.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Regularly assess service quality through feedback mechanisms and take corrective actions as needed.
• Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
• Accountable for monitoring customer feedback and taking corrective actions to continuously improve service quality.

Communication

• Foster clear and open communication within the team and with other departments.
• Coordinate with property management to ensure a seamless guest experience.
• Conduct regular meetings with staff to relay important information and gather input.

Family

• Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
• Encourage a healthy work‑life balance for team members.
• Offer opportunities for professional growth and development within the department.

About YOU:

The ideal candidate will possess strong leadership skills, excellent organizational abilities, and a passion for providing top‑notch parking services. He/she will also possess the following experience and key attributes.

Your Qualifications:

• Bachelor’s degree or equivalent education and experience.
• Minimum of 5 years of parking or transportation management experience.
• Strong leadership and management skills a must.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).
• Financial acumen is a plus.

What We Can Offer You for All Your Hard Work:

• Flexible Spending Accounts
• 401k
• Vacation/Sick
• Holiday

ACE Parking is an Affimative Action Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of the U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply (EEO/M/F/V/D)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.