Parking Garage Porter - Dallas, TX

Parking Management Company; Dallas (TX); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Health Benefits

Supplemental Insurance

Bonus opportunities

Internal leadership development

Paid time off

Paid training

Tuition assistance through Bellevue 大学

Nationwide discounts

Military friendly employer

Job summary

Parking Management Company (PMC) is a national leader in hospitality-focused parking services, based in Nashville, TN. The Garage Porter role supports cleanliness, safety, and organization in parking facilities, while providing customer assistance in various weather conditions to ensure a high-quality guest experience.

Ideal candidates are detail-oriented, proactive, and able to work independently, with a valid driver's license and the ability to stand, walk, and lift up to 50 lbs.

Qualifications

• High school diploma or GED required; customer service experience preferred; helpful demeanor mandatory.

Responsibilities

• Facility maintenance: keep parking areas, stairwells, and elevators clean.
• Safety: follow instructions, maintain safe environment, report hazards.
• Customer assistance: handle guest situations with professionalism and prompt resolution.
• Equipment and signage: ensure signs and pay stations are clean and functional.
• Incident reporting: document and report maintenance issues or safety concerns.
• Weather preparedness: address snow, ice, or water to maintain safe conditions.
• Other duties: attend staff meetings and complete training as required.

Skills

Hospitality

Customer Service

Communication

Education

High school diploma or GED

Job description

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com

Position Summary

The Garage Porter is responsible for maintaining cleanliness, safety, and organization in parking facilities. This role ensures the garage and surrounding areas are well-kept, assists with minor maintenance tasks, and provides customer support as needed. The ideal candidate is detail-oriented, proactive, and capable of working independently in various weather conditions.

Essential Duties and Responsibilities

Facility Maintenance

Keep parking areas, stairwells, and elevators clean by sweeping, mopping, removing trash, and performing general upkeep.

Safety and Security

Demonstrate accountability by following instructions, completing tasks on schedule, and maintaining a safe work environment through proper equipment use, reporting hazards, and following safety procedures.

Customer Assistance

Handle difficult or emotional guest situations with professionalism and prompt resolution, ensuring high-quality service and responsiveness to guest needs. Maintain a positive team environment by balancing individual responsibilities, supporting colleagues, and acknowledging team achievements.

Equipment and Signage Maintenance

Ensure parking signs, pay stations, and other facility equipment are clean, functional, and properly positioned.

Incident Reporting

Document and report any maintenance issues, safety concerns, or suspicious activity to management.

Weather Preparedness

Help maintain safe walking and driving conditions by addressing snow, ice, or water accumulation in parking areas.

Additional Responsibilities

Perform other tasks as needed to support operational goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.

Knowledge, Skills, and Abilities

Competency/Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Hospitality, Customer Service and Communication

Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Education and Experience

High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.

Certificates and Licenses

A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Physical Demands

Must have the stamina to stand, walk, and lift up to 50 lbs for extended periods, often in varied weather conditions, while maintaining a professional appearance and following uniform and grooming standards. Flexibility to work nights, weekends, and holidays is required to support guest needs and hotel operations.

Work Environment

Work in both indoor and outdoor settings, collaborating with teams, vendors, and clients in on-site and corporate environments. Regularly use computers, communicate by phone, and work around parking facilities with exposure to weather conditions and noisy environments with moving vehicles.

Cell Phone Use

Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Pay Transparency

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will

Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA)

This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

Employee Leave

PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance

Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

Job Title: Garage Porter

Department: Commercial Parking Division

Reports directly to: Garage Attendant Supervisor

Schedule: Full-time or Part-time

Status: Non-Exempt

Compensation: Hourly (Pay rates can vary by market)