Parking Enforcement Officer

SP+ (SP Plus); Clarksville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

SP+ (SP Plus) is looking for a Parking Enforcement Officer in Clarksville, TN. The role involves monitoring parking areas, ensuring compliance with policies, and providing customer service. Key responsibilities include issuing citations, assisting with maintenance, and supporting event staff during busy periods.

Candidates should be at least 18 years old, possess a valid driver’s license, and be able to interact courteously with the public. This position demands the ability to work in various weather conditions and handle customer inquiries effectively.

Qualifications

• Must be 18 years of age or older at time of hire.
• Ability to operate a motorized vehicle or bicycle.
• Ability to walk for extended periods in all weather conditions.

Responsibilities

• Monitor designated streets and parking areas for compliance with policies.
• Provide customer service by answering questions regarding parking.
• Issue citations for non-compliance using computerized devices.
• Assist with maintenance of parking equipment and facilities.

Skills

Geographical knowledge of the area

Knowledge of safety precautions

Ability to use a handheld computer

Customer service skills

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. There’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. We are reinventing parking, aiming to power checkout‑free experiences anywhere you go to make everyday living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Monitor designated streets, lots, garages, other public areas and/or an entire campus to ensure compliance with parking policies.

• Provide customer service by answering questions regarding directions, events, building locations and parking policies.
• Issue citations and warnings for non‑compliance with a computerized handheld computer or manual tickets. Impound, boot or relocate vehicles as directed.
• This position requires the ability to work alone and therefore must exercise proper judgment, tact and diplomacy in dealing with people.
• Assist maintenance staff with duties related to parking equipment and facility upkeep and maintenance. This includes inspecting and assessing lots for maintenance issues, painting, cleaning and repairing parking meters and pay and display machines, installing signs, sign posts and meter posts.
• Assist in the collection and security of all monies received through parking meters, multi‑space machines, pay on foot technology and any other means of collecting parking revenues and fees.
• Assist event staff with activities related to parking for events. This includes setting up for events, traffic control, receipt of payment for parking, and lot usage control.
• Assist office staff with activities related to permit sales during peak seasons. This includes data entry, collating mailings, providing frontline customer service.
• Other related duties as assigned.
• Please note that Enforcement Officers are not sworn police officers and have no arresting authority.

Qualifications

Qualification Requirements: The personnel selected for parking enforcement officer positions must have certain traits and abilities that enable them to achieve expected levels of performance. Important competencies include exercising sound independent judgment and maintaining a high level of customer service, and other areas include:

• Knowledge of geography of the area they are enforcing
• Knowledge of hazards and safety precautions
• Ability to use a handheld computer
• Ability to operate a motorized vehicle or bicycle
• Ability to understand and apply parking regulations
• Ability to interact with others in a courteous and tactful manner
• Ability to walk for extended periods of time
• Ability to work in all weather conditions
• Must be 18 years of age or older at time of hire

Availability to Work

Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week‑ends may be required.

License Requirement

The individual will only be required to have and maintain a valid state‑issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen. Employees are regularly exposed to outside weather conditions including snow storms, and extreme heat. Employees work in and around potentially dangerous traffic situations, and employees are to be safety conscious at all times.

Equal Employment Opportunity

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Location

US‑TN‑CLARKSVILLE