Parking Cashier

Metropolis Technologies; Knoxville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

SP Plus Corporation in Knoxville, TN is seeking a cashier to deliver a seamless parking experience. You will handle payments, issue tickets, and guide customers through the facility with a courteous, safety-conscious approach.

The role requires basic math and communication skills, a valid driver’s license if operating a company vehicle, and the ability to work varying shifts. Prior cash-handling experience is preferred.

Qualifications

• Education/experience: less than high school or up to one month related experience or training, or equivalent mix.
• Availability: may require 2nd/3rd shift and weekends depending on location.
• License: valid state driver’s license if driving company vehicle is required.
• Math: able to add, subtract, multiply and divide in all units of measure.
• Language: ability to read, write and present information clearly to customers and staff.
• Reasoning: apply common sense to carry out standard instructions.
• Other: ability to use a cash register and basic calculator; maintain a friendly demeanor.
• Physical: ability to sit, stand, and perform routine tasks with dexterity.

Responsibilities

• Treat each customer with respect and kindness, delivering on SP+ service promise.
• Be at work on schedule, on time, in uniform, ready to assist customers.
• Count initial cash bank and ensure starting total is correct.
• Collect cash and validations and maintain cash security.
• Make change, issue receipts or tickets, and quote prices for services.
• Operate cash register and display transaction costs clearly.
• Provide directions and assist customers to reach destinations easily.
• Complete lost ticket forms when tickets are missing.
• Resolve customer complaints promptly, escalating when needed.
• Answer phone promptly and courteously; keep booth area clean.
• Check inventory of supplies and ensure proper log of transactions and bank deposits.
• Record cars in/out and prepare shift transaction reports.

Skills

Cash handling

Customer service

Communication

Driving license

Math skills

Reading & comprehension

Problem solving

Education

Less than high school or up to 1 month experience

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

An SP+ Cashier will create an efficient, stress-free, and enjoyable experience for each customer.This includes receiving payment from customers for parking services and facilitating the flow oftraffic through the facility by performing the following duties:

What you’ll do

• Treat each customer with respect and kindness, ensuring each interaction delivers on theSP+ Promise of making every moment matter.
• Responsible for being at work every scheduled day, on time and in uniform, and ready toassist customers.
• Counts “bank” of revenue at beginning of shift to ensure starting total is correct.
• Collects cash and/or validations and maintains security of cash.
• Makes change and issues receipts or tickets to customer for each transaction.
• Computes or re-computes bill from ticket showing amount due per customer.
• Operates cash register after time calculation (manually or by machine), calculates cost ortransaction and displays cost of customer transaction on cash register.
• Quotes prices for parking services for which money is received upon customer receipt.
• Gives directions to city locations and assists customers, ensuring they get where they aregoing easily and efficiently.
• Completes lost ticket forms when original tickets cannot be located.
• Resolves customer complaints quickly and efficiently, asking a supervisor for assistancewhen needed.
• Answers telephone in a prompt and courteous manner.
• Maintains cleanliness of booth and picks up trash in the surrounding area.
• Conducts timely checks to see if a proper inventory of necessary work aids and supplies are located in booth.
• Verifies log of shift transactions against bank of “revenue” on hand.
• Compiles “bank” of collected revenue during the day once a predetermined amount of money has been collected.
• Record amounts received, cars in/out of facility, cars left in a facility (if applicable) while preparing shift report of transactions.
• Any other duties that may be assigned by the supervisor.

Qualifications

What you need

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience: Less than high school education or up to one month related experience or training or equivalent combination of education and experience.

Availability to Work:Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Mathematical skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.

Language skills: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, supervisors and other employees of the organization.

Reasoning ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Other skills and abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints.

Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is occasionally required to walk and sit. Specific vision abilities required by this job include close vision.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

Location

US-TN-KNOXVILLE