Parking Ambassador Supervisor Disney Springs ( Evening shift )

Reimagined-Parking; Orlando (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Health Plans

Life and Disability Insurance

401(k) Plan with immediate vesting

Employee Assistance Program

Parental and Caregiver Leave

Job summary

Reimagined Parking is seeking a Parking Ambassador Supervisor for Disney Springs. The role covers Thursday to Sunday evenings, with a pay rate of $18 per hour and on-site duties at the Disney Springs garages.

The supervisor will lead frontline parking operations, train staff, manage scheduling, and resolve customer issues while upholding safety and service standards in a dynamic, high-volume environment.

Qualifications

• Experience leading a team in a fast-paced, guest-facing environment.
• Strong communication and leadership abilities.
• Ability to quickly resolve customer issues and maintain service quality.

Responsibilities

• Supervise and coach Parking Ambassadors to ensure excellent service.
• Provide on-the-job training and feedback to team members.
• Assist with scheduling, shift coverage, and staffing adjustments.
• Monitor attendance, conduct, and service issues per company policy.
• Maintain professional presence and positive customer interactions.

Skills

Supervisory experience

Interpersonal skills

Problem solving

Customer service

Flexible schedule

Policy enforcement

Education

High school diploma or equivalent

Job description

Parking Ambassador Supervisor Disney Springs ( Evening shift )

Application Deadline: 13 November 2026

Department: Operations - Field(OPS001)

Employment Type: Full Time

Location: L21094100_1496 E Buena Vista Dr

Reporting To: Operations Manager

Compensation: $18.00 / hour

Description

Position: Parking Ambassador Supervisor
Location: Disney Springs garages
Shift: Thursday - Sunday 3:15pm - 12:00am
Pay rate: $18/hr

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

The Parking Ambassador Supervisor leads frontline parking operations while delivering exceptional customer service and ensuring a safe, efficient, and well-organized parking environment. This role combines hands-on customer engagement with team leadership, serving as the primary point of contact for Parking Ambassadors and maintaining high service standards across the operation.

The ideal candidate is a proactive leader with strong communication skills, a customer-first mindset, and the ability to manage both people and day-to-day parking operations effectively.

Key Responsibilities

• Supervise, coach, and support a team of Parking Ambassadors to ensure excellent performance and customer service
• Provide on-the-job training, guidance, and feedback to team members
• Assist with scheduling, shift coverage, and staffing adjustments as needed
• Monitor team performance and address attendance, conduct, or service issues in alignment with company policies
• Lead by example, maintaining a professional and customer-focused presence at all times
• Ensure a welcoming and professional experience for all customers, tenants, and visitors
• Escalate and resolve customer concerns, complaints, and service recovery situations promptly and effectively
• Support ambassadors in handling complex or challenging customer interactions
• Promote a culture of service excellence and accountability
• Oversee daily parking operations to ensure compliance with facility rules and company procedures
• Monitor parking areas for proper usage, safety, and efficiency
• Ensure citations and warnings are issued accurately and in accordance with policy
• Coordinate traffic flow during peak periods, special events, and emergencies
• Conduct routine inspections of parking areas for cleanliness, signage visibility, and equipment functionality
• Identify and report hazards, incidents, or maintenance issues; elevate urgent concerns as needed
• Ensure the parking environment remains safe, clean, and organized at all times
• Utilize parking technology systems, handheld devices, and reporting tools as required
• Track and communicate operational updates, incidents, and performance metrics to management
• Assist with audits, reporting, and compliance documentation

Skills, Knowledge and Expertise

• Previous experience in parking operations, hospitality, customer service, or related field required
• Prior supervisory or leadership experience strongly preferred
• Strong interpersonal, communication, and problem-solving skills
• Ability to work in a fast-paced, customer-facing environment
• Comfortably enforcing policies while maintaining a positive customer experience
• Ability to work flexible schedules, including evenings, weekends, and holidays

REQUIREMENTS:

• Must be at least 18 years of age
• High school diploma or equivalent preferred
• Dependable, punctual, and professional in appearance and conduct
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E-Verify program to confirm employment eligibility.

PHYSICAL DEMANDS:

• Ability to stand and walk for extended periods
• Ability to work outdoors in varying weather conditions
• Ability to lift up to 45 pounds if required
• Availability to work flexible schedules, including evenings, weekends, and holidays

WORKING CONDITIONS:

• Work is performed outdoors for extended periods of time including up to the entire duration of shift.
• Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes

OTHER DUTIES:

Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits

Join our team and enjoy an outstanding benefits package, including:

(Full Time Only)

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

(Part Time)

• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for your family members.

Union:

• If this position is union-represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).