PARKING AMBASSADOR

Ace Parking Inc.; Phoenix (AZ); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible Spending Accounts

401k

Vacation/Sick

Holiday Pay

Discount Programs

Job summary

Ace Parking Inc. is seeking a Parking Ambassador to serve as the frontline representative of our parking operations. You will create exceptional guest experiences while ensuring safe, secure, and efficient facility operations.

The role involves interacting with guests at entry and exit, assisting with vehicle issues, supporting cashier functions, and monitoring PRCS performance. A customer-first mindset and basic tech skills are essential.

Qualifications

• Minimum 1 year of customer service experience.
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to stay calm and solution-oriented in busy environments.
• Basic mechanical aptitude (jump starts, tire inflations, light troubleshooting).
• Proficiency with MS Outlook, Gmail, Excel and MS Teams.

Responsibilities

• Greet customers professionally and ensure a positive first and last impression.
• Provide ticketing guidance, QR code scanning, reservations, and payment help.
• Monitor PRCS performance and perform Level 1 troubleshooting as needed.
• Conduct parking lot counts and occupancy tracking for availability.
• Support cashier functions and cover staff as needed.
• Direct traffic during peak periods to improve flow and reduce congestion.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Tech Proficiency

Tools

MS Outlook

Gmail

Excel

MS Teams

Job description

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position:

We are seeking a customer-focused and dependable Parking Ambassador to serve as the frontline representative of our parking operations. This role is responsible for creating exceptional guest experiences while ensuring safe, secure, and efficient parking facility operations. The Parking Ambassador engages with customers at entry and exits, provides vehicle assistance, supports cashier functions, and monitors Parking Revenue Control System (PRCS) performance.

Accountability

• Maintain consistent oversight of assigned areas to ensure operational continuity, safety, and security.
• Conduct parking lot counts and occupancy tracking to support availability management.
• Perform daily inspections of parking facilities to identify hazards, maintenance issues, or suspicious activity.
• Complete accurate daily logs, reports, audits, and documentation.
• Inspect and perform Level 1 troubleshooting of PRCS equipment to minimize downtime.

Communication

• Greet customers professionally, ensuring a positive first and last impression.
• Provide clear guidance on ticketing, QR code scanning, reservations, and payment options.
• Address customer concerns and complaints promptly and courteously.
• Coordinate with team members, supervisors, and vendor partners to resolve issues efficiently.
• Use Microsoft Outlook, Teams, and Excel to communicate updates and operational reports.

Family

• Foster a welcoming, respectful, and supportive environment for guests and colleagues.
• Provide comfort and reassurance to customers experiencing vehicle issues or delays.
• Support cashier staff by providing coverage, approvals, and break relief.
• Collaborate with team members to maintain seamless customer service and facility operations.

Exceptional service

• Deliver outstanding hospitality and customer assistance at entry and exit plazas.
• Assist customers with scanning issues, ticket insertion, payment processing, and reservation validation.
• Help locate vehicles using Parking Guidance Systems or ACE vehicles.
• Provide vehicle assistance including jump starts, tire inflations, and lockout coordination.
• Direct traffic during peak periods to improve flow and reduce congestion.

Profitability

• Support revenue integrity through cashier approvals, audits, and PRCS monitoring.
• Ensure accurate transaction handling, including manual credit card entries and ISFs.
• Assist with lot closures, redirections, and signage deployment to maximize occupancy efficiency.
• Protect and manage parking assets by securing designated spaces for operational projects.

About YOU:

The ideal candidate will have a strong background in customer service and technology.

• Minimum 1 year of customer service experience (hospitality, retail, airport, or related field preferred).
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to remain calm, professional, and solution-oriented in high-volume environments.
• Basic mechanical aptitude (jump starts, tire inflations, light troubleshooting).
• Strong technology skills, including proficiency with:
• MS Outlook
• Gmail
• Excel
• MS Teams
• Ability to walk, stand, and work outdoors in varying weather conditions for the scheduled shift duration.

What We Can Offer You for All Your Hard Work (based on eligibility requirements)

• Flexible Spending Accounts
• 401k
• Vacation/Sick
• Holiday Pay
• Discount Programs

ACE Parking is an Affrivative Action Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of the U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply (EEO/M/F/V/D)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.