Park Team Member

Kids Empire; Solon (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision (voluntary)

EAP

401(k)

Job summary

Kids Empire is seeking a Team Member to be the initial guest contact, provide excellent service, and support park operations. You will assist with check-in, handle payments, manage snacks, and help maintain a safe, welcoming environment for families.

The role requires strong communication, the ability to work weekends, and comfort working in a busy, lively setting with children.

Qualifications

• Read and write in English.
• Able to work weekends and holidays.
• Able to operate an IPad.
• Excellent customer service and communication skills.

Responsibilities

• Attending customers promptly, greeting them and making them feel comfortable.
• Handling check-in by collecting waivers and guest details via IPad.
• Processing payments and giving exact change for cash transactions.
• Verifying billing amounts on the POS.
• Restocking and organizing snacks and beverages in the vending area.
• Monitoring park safety and ensuring guests follow rules.

Skills

Customer service

Communication

Work with children

Cash handling

IPad operation

Tools

IPad

POS system

Job description

Description

OBJECTIVE:

Team Members are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction and addressing any questions or comments that guests may have while present at Kids Empire. Team Member workers perform many tasks with the families and peers throughout the park to ensure the guests are having an excellent and safe time while at Kids Empire.

ESSENTIAL JOB FUNCTIONS:

• Attending customers as quick as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips and ice cream.
• Checks snack inventory is sufficient and ensures communication with management to order snacks from specified vendors to replenish stock.
• Walks the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures ie tables, chairs, playground structure.
• Assist and participate in family events and ensure that events operate efficiently.
• Other duties assigned.

PHYSICAL DEMANDS:

• Stand, walk, bend, twist constantly
• Frequent bilateral hand movements
• Good finger dexterity
• Must be able to work in noisy environments created by guests, such as children yelling and music
• Must be able to tolerate a hectic and busy work environment during scheduled hours
• Must be comfortable with heights and tight spaces

BENEFITS:

• Health Insurance
• Voluntary Dental and Vision
• Employee Assistance Program (EAP)
• Pet Insurance
• Recreational Discounts
• 401(k)

QUALIFICATIONS:

• Work weekends and holidays
• Able to work with children
• Operate an IPad
• Good communication skills, and customer service skills
• Work independently
• Read and write in English