Park Quality Supervisor - Guest Experience Leader

Entertainment Places; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets for family &

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment in Tampa is seeking a dedicated Team Leader to drive exceptional guest service and maintain a safe, clean park environment. You will lead a high-energy team, coach ambassadors, and ensure compliance with policies and regulations.

The role requires overnight shifts and strong communication across departments. Applicants should be 18+, proficient in MS Office, have a Bachelor’s degree preferred, and hold a valid driver's license.

Qualifications

• At least 18 years of age.
• Proficient in Microsoft Office applications.
• Bachelor's degree (B.A.) from a four-year college or university preferred.
• Able to positively interact with guests and co-workers of all ages, ethnic/cultural backgrounds, and/or language, and individuals with special needs.
• Possession of a valid state driver’s license.
• Able to lift or move 75lbs.
• CPR/AED training/certification.
• Able to be trained and certified at all assigned areas and job functions.
• Able to climb stairs/ladders.
• Comfortable with operating forklift/scissor lift/man lift/Pressure washers.
• Able to work overnight shifts, including weekends, holidays, and varying schedules as business needs require.

Responsibilities

• Lead an incredible team in delivering exemplary guest service and keep environment clean and safe.
• Model a positive attitude and high energy with commitment to quality.
• Develop on-the-job trainers and ambassadors through training, feedback, and coaching.
• Ensure compliance with state/federal regulations, park policies, and procedures.
• Schedule compactor pulls and monitor daily labor against budget and attendance.
• Conduct equipment and safety checks and respond to guest needs.
• Communicate effectively with other park departments and complete daily/weekly reports.

Skills

MS Office

Public speaking

Customer service

Education

Bachelor's degree

CPR/AED certification

Driver's license

Tools

Microsoft Office

Job description

SeaWorld Parks & Entertainment in Tampa is seeking a dedicated Team Leader to drive exceptional guest service and maintain a safe, clean park environment. You will lead a high-energy team, coach ambassadors, and ensure compliance with policies and regulations.

The role requires overnight shifts and strong communication across departments. Applicants should be 18+, proficient in MS Office, have a Bachelor’s degree preferred, and hold a valid driver's license.