PARK PERMITS CLERK I (SR-11)

County Of Maui; Wailuku (HI); On-site; USD 40,000 - 44,000; Full time

Job summary

County Of Maui in Wailuku, Hawaii seeks a Park Permits Clerk I/II to handle park use permits with public contact. The role involves reviewing applications, explaining requirements, and coordinating scheduling with district staff.

The position may advance to senior duties, including financial handling and permit issuance processes. The job requires a high school degree (or equivalent) and 2 years of clerical experience, plus 1 year of public contact work; strong interpersonal skills are essential

Qualifications

• Requires combination of education and two years of clerical experience, including one year of public contact work involving permits or licenses.
• Knowledge of applicable park ordinances, laws, rules, and departmental policies.
• Ability to deal tactfully with the public and explain policies clearly.
• Health and physical condition standards are required to perform essential duties.

Responsibilities

• Receive and review permit applications for adequacy and conformance to rules and regulations.
• Explain park ordinances and policies to applicants; advise on suitable sites and deposits.
• Schedule facility uses, take reservations, and answer inquiries by phone.
• Assist supervisor with coordinating programs and events to prevent conflicts.
• Compute and collect fees, prepare receipts, and handle deposits and financial reporting.
• Maintain district records and prepare statistical reports as required.

Skills

Public contact experience

Office procedures

Grammar and word usage

Education

High school graduate or equivalent

Job description

IMPORTANT: HIRING RATES WILL BE BASED ON AVAILABILITY OF FUNDS, THE APPLICANT'S QUALIFICATIONS, AND OTHER RELEVANT FACTORS.

Appointment may be made at any rate within the salary range from SR-11C ($3,606) to SR-11E ($3,900) per month.

Reviews applications for and issues a wide variety of park use permits on a substantially full time basis; and performs other related duties as required.

Distinguishing Characteristics

This class differs from that of the Park Permits Clerk II in that the Park Permits Clerk I is representative of the journey level encompassing the performance of specialized clerical work involving extensive public contact in explaining procedures and requirements for obtaining various park use permits; whereas, the Park Permits Clerk II is representative of the senior level and encompasses (1) assisting in the issuance of commercial ocean and related park use permits which involve significant follow-up and tracking during the permit process; generates the financial reconciliation and monies handling of all the parks permits and is assigned to be the departmental contact for the software application(s) used in the park permitting system; and/or (2) supervises and participates in performance of the duties reflective of the Park Permit Clerk I. The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position.

• Receives and reviews permit applications for adequacy and conformance to County and departmental rules and regulations and for legal requirements. Assists the applicant when necessary to insure that all requirements, rules and regulations are clearly understood and conformed to.
• Uses tact in interpreting, explaining and/or clarifying applicable park ordinances, County rental policy, departmental policies and rules and regulations relative to park use. Seeks assistance from supervisor should applicant not be satisfied.
• Advises applicant in selecting suitable sites or facilities and makes alternative suggestions when facilities are unavailable.
• Keeps track of all scheduled uses of facilities within the district. Takes reservations by applicants in person and answers all inquiries via telephone.
• Assists immediate supervisor in coordinating major and special programs, activities and events with various District Supervisors, Recreation Leaders, Park Maintenance Supervisors and other departmental personnel to prevent conflicting schedules, to assure that proper preparations have been made, etc.
• Determines type of permit required and ensures that all pertinent information, documentation and external requirements have been submitted. Routes Types II, IV and V applications to the Parks Director for approval.
• Alerts the supervisor of any questionable or problem applications and recommends additional control measures be imposed or that deposit and fee amounts be required of the applicant.
• Computes and collects fees and deposits, prepares receipts and follows procedures to secure and deposit fees/security deposits and fulfills all financial reporting requirements as assigned.
• Sets up and maintains records and files. Records all permit application information in the district files as required by departmental procedure and prepares statistical reports from these files as required.
• For approved permits, follows county and departmental procedures for issuance of keys or notifying district personnel of the need to open and secure facilities; instructs applicants regarding policies and rules for use of facilities including cancellation, curfew, clean-up, etc.
• Issues camping permits and advises applicants on location and characteristics of various campsites. Advises applicants on rules and regulations of campgrounds, computes and collects applicable fees and makes timely deposits.
• Composes and types routine correspondence from general instructions and operates standard office machines.

Training and Experience

A combination of education and experience substantially equivalent to graduation from high school and two (2) years of clerical experience, including or supplemented by one (1) year of public contact work involving the processing and issuance of permits or licenses or related activities.

Knowledge of

general provisions of applicable ordinances, laws, rules and regulations, and departmental policies relating to park use; office practices and procedures; grammar and word usage; filing systems and procedures.

Ability to

deal tactfully and effectively with the public; understand and explain pertinent ordinances, laws, rules, regulations and policies; set up and maintain files; keep records and maintain simple statistical and activity data; operate standard office machines and equipment; understand and follow oral and written instructions; work harmoniously with others.

Health and Physical Condition

Persons seeking appointment to positions in this class must meet health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations.

Physical Effort Grouping

Light

NOTE: SHIFTS MAY VARY. MUST BE ABLE TO WORK ALL SHIFTS, INCLUDING WEEKENDS, HOLIDAYS AND NIGHTS.

SKILLS ASSESSMENT

Qualified applicants will be required to take an online assessment. Applicants are required to test alone in a quiet, distraction-free area using a reliable computer with a high-speed internet connection, a microphone, a webcam (internal or external), and a Windows or Apple Operating System. Applicants who do not meet the system requirements will be provided an opportunity to take the online assessment on site.