Park Manager

Kids Empire; Strongsville (OH); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Performance-based bonus

Health Insurance

Voluntary Dental and Vision

Voluntary Supplemental Accident and Hs

EAP

Voluntary Life Insurance

401(k) Matching

Job summary

Kids Empire is seeking a Park Manager to supervise daily park operations, ensure guest satisfaction, and maintain safety standards. You will lead staff, coordinate events, and manage front-desk processes in a fast-paced, family-oriented environment.

The role requires interaction with families and children, strong communication, and the ability to handle complaints professionally. Weekend availability is expected, and benefits include health coverage and performance bonuses.

Qualifications

• High school diploma or equivalent required.
• Must be able to work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Strong communication and customer service skills.
• Leadership and conflict resolution abilities.
• Work independently and in fast-paced environments.
• Excellent time management and documentation accuracy.

Responsibilities

• Attend to guests promptly and greet them to ensure comfort.
• Supervise staff performance and meet production goals.
• Create weekly schedules and audit attendance and time clocks.
• Hire qualified park staff and manage terminations if needed.
• Conduct evaluations and park assessments.
• Train team members on key duties.
• Open/close park with code or keys.
• Manage check-in, liability waivers, and guest data.
• Handle cash at front desk and POS transactions.
• Oversee snacks, beverages, and inventory replenishment.
• Coordinate birthday parties and vendor orders.
• Collaborate with corporate teams and vendors.
• Monitor safety rules and park attendance policies.
• Ensure restrooms and structures are clean.
• Plan and run family events.
• Support operations and events as needed.

Skills

Communication skills

Customer service

Conflict resolution

Leadership

Time management

Organizational skills

Independent working

English literacy

Education

High school diploma or equivalent

Tools

iPad

Job description

OBJECTIVE

Park Manager is responsible for supervising the park employee's performance in their daily work activities. The Park Manager serves as a contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests or employees may have while present at Kids Empire. Park Managers ensure the guests are having an excellent and safe time, while at Kids Empire. Must interact with families and children of all ages.

Description

OBJECTIVE

Park Manager is responsible for supervising the park employee's performance in their daily work activities. The Park Manager serves as a contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests or employees may have while present at Kids Empire. Park Managers ensure the guests are having an excellent and safe time, while at Kids Empire. Must interact with families and children of all ages.

Essential Job Functions

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.


• Park Managers are performing their job duties satisfactorily and achieving production goals.


• Creates weekly schedules.


• Must audit schedules, attendance, and timeclocks.


• Hire qualified employees for park positions available.


• Must feel comfortable handling, managing, and documenting statements, terminations, resignations, and job abandonment cases.


• Conduct performance evaluations and multiple park assessments for the park and the employees.


• Trains team members to perform the key element of their job duties.


• Opens and closes the park via using keys or a code.


• Communicates any guest or employee issues.


• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.


• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.


• Operating the billing transactions accurately by verifying the amount displayed on the POS.


• Organizes the refrigerator with drinks, snacks, chips and ice cream.


• Manage birthday party bookings and setups along with ensuring customer satisfaction during the events.


• Manage third-party vendor supplies, orders or requests.


• Work closely with all corporate teams and communicate via the proper company channels.


• Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock.


• Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.


• Clean restrooms and sanitize all park structures, i.e. tables, chairs, and playground structures.


• Schedule and coordinate family events and assist events operate efficiently.


• More applicable


• Weekly meetings with development


• Arrival all correct quantities arrive.


• Speaks with suppliers and third parties.


• Time and attendance setup


• Amazon accounts audits nationally among all KE parks.


• Services assistance for the operations chats.


• Other duties as assigned.

Physical Demands

• Stand, walk, bend, twist constantly.


• Frequent bilateral hand movements.


• Good finger dexterity.


• Must be able to work in noisy environments created by guests such as children yelling and music.


• Must be able to tolerate a hectic and busy work environment during peak hours.


• Must be able to work in a tight structure.

Benefits

• Performance-based bonus upon meeting the established KPIs


• Health Insurance


• Voluntary Dental and Vision


• Voluntary Supplemental Accident and Hospital Insurance


• Employee Assistance Program (EAP)


• Voluntary Life Insurance


• Free Group Basic Life and AD& D Insurance


• Pet Insurance


• Recreational Discounts
  
• 401(k) Matching

Qualifications

• High school diploma or equivalent qualification required.


• Work weekends and holidays


• Able to work with children.


• Operate an iPad.


• Strong communication skills, customer service skills, and conflict resolution skills


• Leadership skills and strong conflict resolution skills


• Work independently


• Read and write in the English.


• Ability to work independently and collaboratively in a fast-paced, dynamic environment.


• Strong organizational and time management skills with the ability to handle multiple tasks and priorities.


• Detail-oriented and able to maintain accuracy in documentation and record-keeping.