Park Manager

Kids Empire Illinois LLC; Palatine (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Dental and Vision (Voluntary)

Supplemental Accident and Hospital

EAP

Life Insurance

Pet Insurance

Recreational Discounts

Job summary

Kids Empire Illinois LLC is seeking a Park Manager to supervise park staff, greet guests, and uphold safety and guest satisfaction at our family entertainment venue.

You will schedule staff, audit attendance, hire qualified employees, manage events and birthday parties, operate the front desk and POS, and coordinate with vendors while ensuring a positive experience for families and children.

Qualifications

• High school diploma or equivalent required.
• Must work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Strong communication and customer service skills.
• Leadership and conflict resolution skills.
• Work independently and in a fast-paced environment.
• Strong organizational and time management skills.
• Detail-oriented and able to maintain accurate documentation.

Responsibilities

• Attend to guests promptly and ensure they feel comfortable.
• Create weekly staff schedules and audit attendance.
• Hire qualified employees for park positions.
• Manage birthday party bookings and vendor orders.
• Operate the front desk, handle POS and cash securely.
• Ensure safety and enforce park rules and guidelines.
• Coordinate events and communicate with corporate teams.
• Walk the floor to monitor hazards and guest compliance.

Skills

Strong communication skills

Customer service

Leadership

Conflict resolution

Time management

Organizational skills

Detail-oriented

Read and write English

Work independently

Able to work with children

Teamwork

Education

High school diploma or equivalent

Job description

Description

OBJECTIVE:

Park Manager is responsible for supervising the park employee’s performance in their daily work activities. The Park Manager serves as a contact between guests and "Kids Empire". They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests or employees may have while present at Kids Empire. Park Managers ensure the guests are having an excellent and safe time, while at Kids Empire. Must interact with families and children of all ages.

ESSENTIAL JOB FUNCTIONS:

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Park Managers are performing their job duties satisfactorily and achieving production goals.
• Creates weekly schedules.
• Must audit schedules, attendance, and timeclocks.
• Hire qualified employees for park positions available.
• Must feel comfortable handling, managing, and documenting statements, terminations, resignations, and job abandonment cases.
• Conduct performance evaluations and multiple park assessments for the park and the employees.
• Trains team members to perform the key element of their job duties.
• Opens and closes the park via using keys or a code.
• Communicates any guest or employee issues.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips and ice cream.
• Manage birthday party bookings and setups along with ensuring customer satisfaction during the events.
• Manage third-party vendor supplies, orders or requests.
• Work closely with all corporate teams and communicate via the proper company channels.
• Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and sanitize all park structures, i.e. tables, chairs, and playground structures.
• Schedule and coordinate family events and assist events operate efficiently.
• More applicable
• Weekly meetings with development
• Arrival all correct quantities arrive.
• Speaks with suppliers and third parties.
• Time and attendance setup
• Amazon accounts audits nationally among all KE parks.
• Services assistance for the operations chats.
• Other duties as assigned.

PHYSICAL DEMANDS

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure.

BENEFITS:

• Performance-based bonus upon meeting the established KPIs
• Health Insurance
• Voluntary Dental and Vision
• Voluntary Supplemental Accident and Hospital Insurance
• Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Free Group Basic Life and AD& D Insurance
• Pet Insurance
• Recreational Discounts
• 401(k) Matching

QUALIFICATIONS:

• High school diploma or equivalent qualification required.
• Work weekends and holidays
• Able to work with children.
• Operate an iPad.
• Strong communication skills, customer service skills, and conflict resolution skills
• Leadership skills and strong conflict resolution skills
• Work independently
• Read and write in the English.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Strong organizational and time management skills with the ability to handle multiple tasks and priorities.
• Detail-oriented and able to maintain accuracy in documentation and record-keeping.