Park Manager

Kids Empire US LLC; Des Moines (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Voluntary Dental and Vision

Voluntary Supplemental Accident and /-

401(k) Matching

Life Insurance

Pet Insurance

Recreational Discounts

EAP

Job summary

Kids Empire US LLC in Des Moines is seeking a Park Manager to supervise staff, greet guests, and ensure a safe, enjoyable experience for families. You will handle scheduling, hiring, training, daily operations, and guest relations to meet KPIs.

Responsibilities include opening/closing the park, managing POS transactions, coordinating events and vendor orders, and ensuring clean, safe facilities while delivering exceptional customer service in a fast-paced environment.

Qualifications

• High school diploma or equivalent
• Work weekends and holidays
• Able to work with children
• Operate an iPad
• Strong communication skills and customer service
• Leadership and conflict resolution skills
• Work independently and collaboratively in a fast-paced environment
• Detail-oriented with good documentation skills

Responsibilities

• Greet guests and ensure a welcoming park ambiance.
• Supervise park staff and monitor performance to meet production goals.
• Create and audit weekly schedules; manage attendance and time clocks.
• Hire qualified employees and document personnel actions.
• Conduct evaluations and park assessments; train team members.
• Open/close park operations; manage check-in, liability waivers, and guest data.
• Manage billing at the front counter and ensure accurate POS transactions.
• Coordinate birthday parties, vendor orders, and equipment/stock
• Ensure safety protocols, facility cleanliness, and hazard prevention.
• Maintain inventory and communicate with corporate teams and vendors.

Skills

Leadership

Customer service

Conflict resolution

Communication

Time management

Education

High school diploma or equivalent

Tools

iPad

POS system

Scheduling software

Job description

Description

OBJECTIVE:

Park Manager is responsible for supervising the park employee’s performance in their daily work activities. The Park Manager serves as a contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests or employees may have while present at Kids Empire. Park Managers ensure the guests are having an excellent and safe time, while at Kids Empire. Must interact with families and children of all ages.

ESSENTIAL JOB FUNCTIONS:

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Park Managers are performing their job duties satisfactorily and achieving production goals.
• Creates weekly schedules.
• Must audit schedules, attendance, and timeclocks.
• Hire qualified employees for park positions available.
• Must feel comfortable handling, managing, and documenting statements, terminations, resignations, and job abandonment cases.
• Conduct performance evaluations and multiple park assessments for the park and the employees.
• Trains team members to perform the key element of their job duties.
• Opens and closes the park via using keys or a code.
• Communicates any guest or employee issues.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips and ice cream.
• Manage birthday party bookings and setups along with ensuring customer satisfaction during the events.
• Manage third-party vendor supplies, orders or requests.
• Work closely with all corporate teams and communicate via the proper company channels.
• Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and sanitize all park structures, i.e. tables, chairs, and playground structures.
• Schedule and coordinate family events and assist events operate efficiently.
• More applicable
• Weekly meetings with development
• Arrival all correct quantities arrive.
• Speaks with suppliers and third parties.
• Time and attendance setup
• Amazon accounts audits nationally among all KE parks.
• Services assistance for the operations chats.
• Other duties as assigned.

PHYSICAL DEMANDS

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure.

BENEFITS:

• Performance-based bonus upon meeting the established KPIs
• Health Insurance
• Voluntary Dental and Vision
• Voluntary Supplemental Accident and Hospital Insurance
• Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Free Group Basic Life and AD& D Insurance
• Pet Insurance
• Recreational Discounts
• 401(k) Matching

QUALIFICATIONS:

• High school diploma or equivalent qualification required.
• Work weekends and holidays
• Able to work with children.
• Operate an iPad.
• Strong communication skills, customer service skills, and conflict resolution skills
• Leadership skills and strong conflict resolution skills
• Work independently
• Read and write in the English.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Strong organizational and time management skills with the ability to handle multiple tasks and priorities.
• Detail-oriented and able to maintain accuracy in documentation and record-keeping.