Park Lead

Urban Air Adventure Parks; Laurel (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading indoor adventure park operator is seeking a dedicated site manager for their Laurel location. The role emphasizes strong customer service and teamwork in a dynamic environment. Responsibilities include opening and closing the park, managing staff, and ensuring a safe and enjoyable experience for guests. Candidates should possess a high school diploma and prior supervisory experience, with the ability to work nights and weekends. The position offers opportunities to contribute to a fun and engaging workplace.

Qualifications

• Experience in a supervisory role is required.
• Must be able to work nights and weekends.
• Strong team collaboration skills are essential.

Responsibilities

• Open and close the Park on specified weekdays and weekends.
• Promote team culture throughout the Park.
• Monitor on-site staff and operations.

Skills

Customer service skills

Conflict management skills

Clear communication

Education

High School Diploma

Some College preferred

Job description

JOB SUMMARY

We are looking for hard working, responsible, light‑hearted individuals with strong customer service skills. A strong team environment is crucial for our business and we need site managers who will embrace and promote that type of workplace.

Our Management Team is trained to learn every nuance of the business, so whether you’re creating an award‑winning birthday party experience, hosting a corporate event, or overseeing a Teen Night, we’ll provide you with the tools and knowledge necessary to ensure the success of your store!

RESPONSIBILITIES

• Open and close the Park on specified weekdays and weekends
• Promote team culture throughout the Park (both employees and customers)
• Monitor on‑site staff
• Monitor proper maintenance and inventory of the Park and its equipment
• Promote safety for employees and customers

SKILLS AND QUALIFICATIONS

• High School Diploma, some College preferred
• Prior experience in a supervisor‑level role
• Proven conflict management skills
• Ability to communicate clearly and effectively in all situations
• Ability to work nights and/or weekends

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the preeminent indoor adventure park and the market leader in location‑based entertainment. The Dallas‑based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air’s purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air Laurel is an equal opportunity employer.