Park Guide

U.S. Department of the Interior; Saint Augustine (FL); On-site; USD 41,000 - 53,000; Full time

Benefits offered by this job

Uniform allowance

Job summary

The U.S. Department of the Interior's National Park Service, Southeast Region, Castillo De San Marcos National Monument & Fort Matanzas National Monument, in Saint Augustine, FL seeks a Park Guide.

You will provide information, lead interpretive tours, and deliver educational programs to visitors, serving as a friendly front-line representative of the park. Responsibilities include guiding groups (up to 50), answering questions, operating the fee booth, and assisting with ferry operations.

Qualifications

• Must be a U.S. Citizen or National.
• Appointment subject to background investigation and favorable adjudication.
• Males born after 12-31-59 must be registered for Selective Service.
• Direct Deposit participation required.
• Successfully pass the E-Verify employment verification check.
• Must possess and maintain a valid driver's license.
• Must obtain within 6 months of EOD a certification in First Aid, CPR, and AED.
• Uniform is required; uniform allowance provided.
• May be required to work weekends.
• May be required to travel overnight occasionally.
• Must obtain a government charge card for travel purposes.

Responsibilities

• Provide information, give interpretive tours, and educational programming to the public.
• Guide small groups and provide services to visitors; use pre-established talks and exhibits.
• Operate the fee booth and assist with park ferry operations; rove to engage visitors.
• Support safety and emergency procedures, including first aid and CPR/AED readiness.

Skills

Customer service

Public speaking

Interpersonal skills

Attention to detail

Education

Transcript for education substitution

Job description

Summary

You will serve as a Park Guide with National Park Service. This position is located within the Department of the Interior, National Park Service, Southeast Region, Castillo De San Marcos National Monument & Fort Matanzas National Monument, in Saint Augustine, FL. Pay will be set using the 2026 RUS (Rest of U.S.) Salary Table - GS-05 (Step 1) $40,736 to GS-05 (Step 10) $52,957. First time hires to the Federal government normally start at the step 1 rate.

Major Duties

As a uniformed employee of the National Park Service, the incumbent serves as a front-line park representative. They provide information, give interpretive tours, and educational programming to the public. The primary purpose of this position is to provide guide services to visitors. Major Duties: Answering questions on a variety of subjects. Guiding small groups and providing services to visitors. Present limited and repetitive pre-established talks including introductions to films, map talks, and static exhibit interpretation. Orient hikers to conditions and equipment needs. Performs duties, including programs, that require application of broad subject-matter knowledge of the park. May guide larger groups (up to 50 people) on longer walks or programs. Provide a wide range of services for park visitors. Operate an electronic cash register, point-of-sale system. This position will assist the Captain of the Park passenger ferry boat during emergency operations and medical emergencies, including man-overboard, fire, and engine out operations. Selectee must be certified in First Aid, CPR, and AED within 6 months of start date. As a Park Guide, you will typically assist with opening and closing duties, present pre-established walks and talks on a variety of interpretive themes, provide visitor services, and make rove contacts, such as Junior Ranger, guided tours, and pop-ups, as well as historic weapons demonstrations. Each pay period, you will also work in the fee booth and Fort Matanzas National Monument operation. This work includes visitor center duties, making sales from the bookstore, and serving as a deckhand on the park ferry.

Education

You must submit a copy of your transcript(s) to support claimed education if substituting education for experience. Transcripts must include your name, school name, grades, credit hours earned, major(s), grade point average or class ranking, and date the degree was conferred, if applicable. A typed list of courses, grades, semester/quarter hours, GPA, etc. will not be accepted. Non-submission may result in being rated not qualified for the position. Unofficial transcripts are acceptable, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work. Foreign Education: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs. For more information on how foreign education is evaluated, visit https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications

Requirements

Must be a U.S. Citizen or National. Appointment subject to background investigation and favorable adjudication. Males born after 12-31-59 must be registered for Selective Service. Direct Deposit participation required. Successfully pass the E-Verify employment verification check. To learn more, visit https://www.e-verify.gov/. Must possess and maintain a valid driver's license throughout employment. Must obtain within 6 months of EOD a certification in First Aid, CPR, and AED Pre-employment and random drug testing is required. You will not be appointed to the position if a verified positive drug test is received. You are required to wear a uniform and comply with uniform standards. A uniform allowance will be provided. You may be required to work weekends. You may be required to occasionally travel overnight away from home. You must obtain a government charge card for travel purposes. You are required to complete training, obtain and maintain a government credit card with travel and purchase authority.

Evaluations

Your qualifications will be evaluated based on your application materials (e.g. resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessment(s) required for this position. To be considered for this position, you must complete all required steps in the process. Your resume must not exceed 2 pages. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed. You will be assessed in the following competencies (knowledge, skills, abilities, and other characteristics): Attention to Detail Customer Service Flexibility Integrity/Honesty Interpersonal Skills Reading Comprehension Self-Management Stress Tolerance Teamwork In addition to the application and application questionnaire, this position requires successful completion of the USA Hire Assessment, if required. All qualified non-competitive applicants and the best-qualified Merit Promotion applicants will be referred to the hiring manager for consideration. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration or your score may be lowered. Cheating on an assessment may also result in your removal from consideration. Applicants who include vulgar, offensive, or inappropriate language or information in your application package will be ineligible for further consideration for this position. Current or former displaced Federal employees who are surplus, displaced, or involuntarily separated have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP). To be considered under CTAP/ICTAP, you must be well-qualified, score at least 85 (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), and be able to perform the duties of the position upon entry.

What to Expect Next

Please refer to your USAJOBS account for application status; the Human Resources Office cannot respond to individual status inquiries. Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application. You can find your path with the Department of Interior at https://careers.doi.gov/. Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background checks, and/or verification of your education. If you are selected, you will be contacted personally by the Human Resources Office posting this announcement.

Required Documents

The following documents are required and must be submitted by 11:59 PM (ET) -10/29/2026-unless otherwise stated in this vacancy announcement: Resume which includes a list of all significant jobs held and duties performed, with dates in month-year format (include month/day/year format if needed for 52 weeks of experience), and indicate hours worked per week (or full-time). Your resume must clearly show how long you have held each grade/rank. Resumes must not exceed 2 single-sided pages and resumes longer than 2 pages will not be accepted. The minimum font size is 10-point for all body text. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed. Your 2-page resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements. Resume Builder: https://help.usajobs.gov/faq/application/documents/resume/what-to-include Complete All Required Assessment(s). Performance Appraisals and Awards: You must submit your most recent performance appraisal showing the official rating of record and signed by a supervisor dated within the past 18 months. If unavailable, a written explanation is required (including if any prior performance appraisals/evaluations were at an acceptable level). Performance awards dated within the past 5 years may also be submitted for due weight consideration. All College Transcript(s), if qualifying based on education. Eligibility Documentation: Current and former Federal employees must submit latest SF-50 (i.e. Promotion, Separation, Within Grade Increase (WGI)) showing tenure 1 or 2 in block 24, grade, and if applicable, an additional SF-50 showing the highest grade or promotion potential held. Time in grade will be determined by reviewing your resume and required SF-50s. If your SF-50 showing highest permanent grade held has an effective date within the past year, your resume must clearly show that you held that grade for one year. Do not submit award SF-50s. Veterans Preference Documentation: Veterans eligible under VRA (GS-11 & below only), VEOA, 30% or more Disabled, or Disabled Veterans Enrolled in a VA Training Program must submit the most recent Documentation of Service and Separation under Honorable Conditions (e.g. DD-214) as listed on the SF15. If you are a Parent or Spouse of a Disabled or Deceased Veteran, you must submit all documentation as listed on the SF15. You may request a copy of the VA letter from https://www.va.gov/records. If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active-duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation. Land Management Workforce Flexibility Act (LMWFA): you must submit ALL Appointment AND Termination SF-50s for EACH Competitive time-limited appointment (block 34, code 1); AND Documentation of satisfactory performance for each period of temporary employment claimed, such as, performance evaluations, memorandum of record, whereas the supervisor(s) documented an acceptable performance level for a specified rating/employment period. If no longer employed by National Park Service, must have most recently separated from National Park Service. Interagency Career Transition (ICTAP) and Career Transition Assistance Plan (CTAP): You MUST submit proof of eligibility including 1) copy of the agency notice, e.g., RIF Separation Notice, Notice of Proposed Removal, etc.; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be well qualified. For more information visit: USAJOBS Help Center - Career Transition Programs (CTAP, ICTAP, RPL). Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. Do not submit photographs with your application package. Do not upload Adobe portfolio documents.

Other Information

Additional vacancies may be filled using this job announcement. EXPLORE Act Veteran Hiring Pilot ProgramThe Department of the Interior has created a two-year Veteran Hiring Pilot as established by the Expanding Public Lands Outdoor Recreation Experiences (EXPLORE) Act that aims to expand employment opportunities for Veterans (and eligible transitioning Service Members). This position has been identified as EXPLORE Act Veteran Hiring Pilot eligible. The pilot supports DOI's conservation and resource management mission by connecting qualified Veterans with career opportunities across the Department. To learn more, visit https://www.doi.gov/veterans/explore-act. All DOI employees, their spouses, and minor children may not acquire or retain any claim, permit, lease, small tract entry, or other rights granted by the Department in Federal lands, with limited exceptions. Additional ethics prohibitions can be found here, DOI Ethics Prohibitions | U.S. Department of the Interior. Physical Demands: The work requires standing for long periods of time, walking for long distances, climbing and descending steep inclines, bending, and lifting moderately heavy items. Mental stress and physical fatigue occur at high volume..