Park Guide

U.S. Department of the Interior; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Uniform allowance

Job summary

Pullman National Historic Park is seeking an enthusiastic interpretive guide to deliver engaging talks about site history, science, and regulations, using established outlines and AV tools. You will provide accurate visitor information and respond to diverse questions to create meaningful experiences.

You will guide groups, ensure safety, staff the visitor center desk, greet guests, answer inquiries, and support visitors with high-quality service and up-to-date park conditions.

Qualifications

• Must be able to deliver engaging interpretive talks to diverse audiences.
• Provide accurate, visitor-focused information and respond to questions.

Responsibilities

• Deliver interpretive talks and presentations using outlines and audiovisual tools.
• Guide large groups along routes or through facilities while ensuring safety.
• Staff the visitor center front desk, greet guests, answer phones and emails, and assist visitors.
• Maintain neat operations and foster positive relationships across the park, including basic first aid and safety support.

Skills

Public speaking

Customer service

Interpersonal skills

Multitasking

Job description

Summary

This position is located at Pullman National Historic Park in the Interpretation and Education Division.

Major Duties

Major duties include, but are not limited to the following: Deliver engaging interpretive talks and presentations that explain site history, science, features, and regulations using established outlines and audiovisual tools. Provide accurate, visitor-focused information and respond to diverse questions, ensuring safe, meaningful, and enjoyable experiences. Guide large groups along fixed routes or through facilities while maintaining safety, pace, order, and effective emergency awareness. Staff the visitor center front desk, greet guests, answer phones and email, offer directions, and support visitor needs with high-quality customer service. Maintain a neat, orderly operation and foster positive working relationships across the park while assisting visitors with first aid, lost items, basic issues, and current park conditions.

Education

You must submit a copy of your transcript(s) to support claimed education if substituting education for experience. Transcripts must include your name, school name, grades, credit hours earned, major(s), grade point average or class ranking, and date the degree was conferred, if applicable. A typed list of courses, grades, semester/quarter hours, GPA, etc. will not be accepted. Non-submission may result in being rated not qualified for the position. Unofficial transcripts are acceptable, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work. Foreign Education: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs. Recognition of Foreign Qualifications | U.S. Department of Education. https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualification

Requirements

Must provide proof of U.S. citizenship. Appointment subject to background investigation and favorable adjudication. Males born after 12-31-59 must be registered for Selective Service. Direct Deposit participation required. Successfully pass the E-Verify employment verification check. To learn more, visit www.dhs.gov/EVerify/. You may be required to operate a government vehicle, to complete assigned tasks. Must be able to obtain and maintain a valid driver's license within 10 days from entry-on-duty. You are required to wear a uniform and comply with the uniform standards. A uniform allowance will be provided. You may be required to work evenings, holidays and occassional overtime. You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority. You must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program. *Additional Requirements located under qualifications*

Evaluations

This position is being filled under the Field Unit Local Hiring Authority. Under this authority, competitive rating, ranking, and veterans' preference procedures do not apply. The Servicing Human Resources Office will determine whether applicants meet the qualification and eligibility requirements described in this announcement. Applicants who meet these requirements may be referred to the selecting official on a certificate of eligibles for consideration. You must certify that you will maintain a permanent and exclusive residence within the defined vicinity of the field unit(s) listed in this announcement. Upon receipt of a completed application package, the Servicing Human Resources Office will review your resume and supporting documentation to determine whether you meet the minimum qualification requirements described in this announcement. Resumes must not exceed two single-sided pages. Resumes longer than two pages will not be reviewed. Applicants may submit only one resume. Only the document submitted as the "Resume" under the Documents section will be used to determine qualifications and eligibility. If more than one resume is submitted, only the most recent submission will be reviewed. If your resume is incomplete or does not demonstrate that you meet the qualification requirements or specialized experience described in this announcement, you may be determined ineligible or not qualified for further consideration. Providing false or misleading information on your resume or supporting documentation may result in removal from consideration or other action consistent with applicable federal hiring regulations. Applicants who include vulgar, offensive, or inappropriate language or information in their application package will be ineligible for further consideration for this position.

What to Expect Next

Once your Occupational Questionnaire has been received, you will receive an acknowledgment confirming your submission was successful. Applicants who meet the eligibility and qualification requirements will be referred to the selecting official for consideration. Under this authority, all applicants determined to be qualified may be referred. If your name is referred, you may be contacted directly by the hiring official for a possible interview. You will be notified of the status of your application at key stages in the process, including when candidates are referred for consideration and when the selection process has been completed. You can find your path with the Department of Interior at https://careers.doi.gov/ Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background checks, and/or verification of your education. If you are selected, you will be contacted personally by the Human Resources Office posting this announcement.

Required Documents

The following documents are required and must be submitted by 11:59 PM (EST) on 08/21/2026: Two Page Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week). If part-time, the hours must be annotated to be able to pro-rate the amount qualified specialized experience. If military or civilian, please include your rank and/or grade. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. The minimum font size is 10-point for all body text. Headers may be slightly larger but must remain legible. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications. Your 2-page resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements. Note: Current and former Federal employees should include pay plan, series, and grade level for relevant federal experience. If experience is for a career ladder position, please ensure to clearly distinguish the job duties for each grade level and how long you were working in each grade level. Resume Builder: https://help.usajobs.gov/faq/application/documents/resume/what-to-include Proof of residence (e.g. mortgage or property deed, lease/rental agreement, utility bill, insurance policy). SF-50 cannot be accepted as proof of residence. All college transcript(s), if qualifying based on education. Please submit both undergraduate and graduate level transcripts, as applicable. Veteran Documentation, if applicable, such as: DD-214, SF15, letter from Veteran Affairs, etc. Current or prior federal employees who hold or have held a non-temporary appointment in the federal competitive or excepted service within the previous 52 weeks must submit official documentation (i.e. SF50s) proving they meet time-in-grade requirements to be eligible for the grade level of this announcement. Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from all documents. Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

Other Information

This position will be filled under the Field Unit Local Hiring Authority. Eligibility is limited to applicants who reside within the defined local commuting area at the time of application. For this announcement, the local commuting area is the area from which individuals can reasonably commute to the duty station under normal conditions. The defined vicinity for this position is: 50 miles from Chicago, Illinois. You must provide proof of residency within the defined vicinity (e.g. mortgage or property deed, lease/rental agreement, utility bill, insurance policy, etc.). See the Required Documents section for information on how to verify current residence. SF-50 cannot be accepted as proof of residence. Additional vacancies may be filled using this job announcement. Physical Demands: The work requires standing for long periods of time, walking for long distances, climbing and descending steep inclines, bending, and lifting moderately heavy items. Mental stress and physical fatigue occur due to high volume of personal contacts, occasional emergency responses, and repetitive nature of interpretive programs. Working Conditions: Work is performed both indoors and outdoors resulting in exposure to a variety of weather conditions. All Department of Interior (DOI) employees, their spouses, and minor children may not acquire or retain any claim, permit, lease, small tract entry, or other rights granted by the Department in Federal lands, with limited exceptions. Additional ethics prohibitions can be found here, https://www.doi.gov/ethics/ethics-prohibitions.