Park Assistant Manage

Kids Empire; Commack (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

EAP

Job summary

Kids Empire in New York is seeking a Park Assistant Manager to supervise daily park operations, ensure safety, and deliver excellent guest service. You will lead a team, train staff, and coordinate duties to keep the park running smoothly.

This role requires strong communication, leadership, and organizational skills, plus comfort working with families and children. You’ll handle guest inquiries, assist with events, and enforce park rules during busy weekend hours.

Qualifications

• High school diploma or equivalent.
• Weekend and holiday work required.
• Able to work with children.
• Operate an iPad.
• Good communication, customer service, and conflict resolution skills.
• Leadership and strong organizational skills.
• Ability to make quick decisions in a fast-paced environment.
• Focus on guest satisfaction and safety.

Responsibilities

• Attend to guests quickly, greet them, and make them comfortable.
• Supervise employees to meet production goals.
• Assist Park Manager with training, development, and auditing.
• Foster a positive, collaborative work environment.
• Audit schedules and obtain Park Manager approvals.
• Open/close park using keys or code.
• Communicate guest or employee issues to Park Manager.
• Manage check-in process and liability waivers via iPad.
• Handle cash at front counter and POS transactions.
• Organize snacks and inventory; replenish supplies.
• Walk floor to monitor safety and adherence to rules.
• Clean and sanitize park areas and restrooms.
• Schedule and coordinate family events and assist events to run smoothly.
• Other duties as assigned.

Skills

Leadership

Customer service

Conflict resolution

Communication

Education

High school diploma

Tools

iPad usage

Job description

OBJECTIVE

As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Managers are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

ESSENTIAL JOB FUNCTIONS

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, developing, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and request approvals from the Park Manager.
• Opens and closes the park via using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operate the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operate the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operate the billing transactions accurately by verifying the amount displayed on the POS.
• Organize the refrigerator with drinks, snacks, chips, and ice cream.
• Check snack inventory is sufficient and order snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor that there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures, tables, chairs, playground structure.
• Schedule and coordinate family events and assist events to operate efficiently.
• Other duties as assigned.

PHYSICAL DEMANDS

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure and be comfortable with heights.

BENEFITS

• Health Insurance
• Voluntary Dental and Vision
• Voluntary Supplemental Accident and Hospital Insurance
• Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Free Group Basic Life and AD&D Insurance
• Pet Insurance
• Recreational Discounts
• 401(k) matching

QUALIFICATIONS

• High school diploma or equivalent qualification required.
• Work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills.
• Leadership skills.
• Strong organizational skills.
• Ability to make effective decisions in a fast‑paced environment.
• Prioritizing guest satisfaction and continuously improving services.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently.
• Read and write in English.