Parental Accountability Court Coordinator 2

State of Georgia; Milledgeville (GA); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

401(k) plan

457 plan

13 paid holidays

Vacation & sick leave

Health, dental, vision

Life insurance

Employee discounts

Job summary

The Georgia Department of Human Services (DHS) is seeking a Parental Accountability Court Coordinator 2 to join the Division of Child Support Services in Milledgeville, GA. You will report to the PAC Coordinator Supervisor and support clients, manage cases, and help enforce court orders. Telework may be available depending on the position.

The role emphasizes advocacy, accountability, and collaboration with employers and service providers to improve outcomes for families and children.

Qualifications

• Bachelor's degree in a related field from an approved college or university or equivalent experience.
• Two years of human services or legal services case management if holding a high school diploma/GED.
• Experience in government or judicial systems is a plus.

Responsibilities

• Serve as liaison between the Division of Child Support Services and the judicial circuit.
• Communicate with clients via phone, email, and direct contact to ensure obligations are met.
• Provide advocacy and accountability strategies to promote sustained child support payments.

Skills

Customer service

Communication

Microsoft Office

Education

Bachelor's degree in related field

High school diploma or GED with 2+ years experience

Military experience (3+ years)

Tools

Microsoft Office Suite

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title: Parental Accountability Court Coordinator 2

Agency: Department of Human Services

Job Requisition ID: JR0000006840

Shift: Day (United States of America)

Compensation Details: $46,680.00

Job Description: Stronger Families for a Stronger Georgia.The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. Start your career in public service. The DHS’ Division of Child Support Services (DCSS) is seeking candidates to fill the position of Parental Accountability Court Coordinator 2, this position will report to the PAC Coordinator Supervisor. This position is located in Milledgeville, GA (Ocmulgee South/ Baldwin, Hancock, Jones, Wilkinson Counties)

What we offer.

Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

Under general supervision, provides personal support services and crisis intervention to clients. May serve as case managers and evaluate, investigate and resolve complaints. Acts as a liaison between client and service providers.

Job Description (General Summary):

DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

Role and Responsibilities:

• Liaison between the Division of Child Support Services and the assigned judicial circuit
• Communicate with clients and other constituents via telephone, email correspondence and direct contact to ensure that support obligations are met
• Provide advocacy and accountability strategies to the program participants to promote sustainability to pay their child support obligation
• Promotes Problem Solving Case resolution efforts and performs the core work and activities to include enforcement of orders, attending court hearings, addressing case management alerts, responding to customer inquiries, conducting weekly meetings with program participants
• Maintains consistent documentation on participants program status
• Identifies and meets with employers to secure employment for program participants
• Develops and maintains a comprehensive public relations process through the assessment of needs and referrals to resource providers who can provide necessary support and resources to address identified barriers
• Responsible for maintaining weekly and monthly reports as required per circuit
• Maintain required training as required by the agency
• Performs other professional responsibilities as assigned

Core Competencies:

• Ability to use customer service skills to include active listening and sound judgment
• Excellent oral, written, presentation and interpersonal communication skills
• Strong proficiency in the use of Microsoft Office Suite, and/or standard software applications typically use in a corporate environment

Minimum Qualifications

• Bachelor's degree in a related field from an approved, accredited college or university -or- High school diploma or GED equivalent and two (2) years human services or legal services case management work experience. -or- Three (3) years military experience as a commissioned or non-commissioned officer with an honorable discharge or serving as an active reservist. -or- One (1) year work experience as a DCSS Agent 1, Agent 2 or Agent 3

Preferred Skills/Qualifications

• Bachelor’s degree in a behavioral science (criminal justice, psychology, sociology, etc.) or a business degree (management, public relations, hospitality, marketing, etc.) from an approved, accredited college or university and two (2) years’ work experience within a government judicial system as a parole/probation officer, court counselor/advocate, officer of the court, etc. for low-risk offenders

Additional Information:

For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov

Employment Information:

DHS is an equal opportunity employer. Current state employees are subject to State Personnel Board (SPB) Rules regarding salary. If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail]. The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks. DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE). DHS will contact educational institutions to verify degree(s), diploma, licensure, etc. As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department. Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications

Associate degree in a related field from an accredited college or university and three (3) years of job-related experience; or one (1) year experience at the lower-level PAC Coord 1 (SSP200) or position equivalent.

-Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.