Parent Education and Lactation Coordinator

Baystate Health; Springfield (MA); Hybrid; USD 108,180 - 147,097; Full time

Benefits offered by this job

Health insurance

403b retirement plan

Education reimbursement

Life insurance

Job summary

Baystate Health is seeking an experienced RN with an IBCLC certification to lead Lactation Services and Parent Education within the OB/Nursing teams. The role focuses on quality improvement, clinical leadership, and education across inpatient and outpatient settings.

The position collaborates with the Manager of Postpartum/OB Services, supports staff onboarding, scheduling, and ongoing professional development, and ensures adherence to policies and regulatory standards.

Qualifications

• Active RN license required.
• IBCLC certification required.
• Minimum 3 years of lactation nursing experience.
• BSN required.

Responsibilities

• Lead and coordinate Lactation Services and Parent Education.
• Provide inpatient and outpatient lactation consultations and calls.
• Provide staff education and mentorship for nursing teams.
• Collaborate with OB leadership and other departments.

Skills

RN License

IBCLC

BSN

Team Leadership

Education

BSN Required

Bachelors Degree in Nursing

Job description

At Baystate Health we respect the privacy of our candidates and recruits. Please note that we will not contact candidates directly to ask for personal information over the phone, such as date of birth, social security number, or any other private financial information. Learn More

Where Every Birth Has a Story—and You’re Part of It

We are seeking an experienced and passionate Registered Nurse with IBCLC certification to work as a Lactation Services & Parent Education Coordinator. This role partners closely with the Manager of Postpartum/OB Services and plays a key role in advancing quality, education, and patient-centered maternity care.

Position Overview

Reporting to the Manager of Postpartum, OB Services, this RN serves as a clinical and operational leader for Lactation Services and Parent Education. The role functions as a clinical resource to nursing staff and interdisciplinary partners, leads quality improvement initiatives, and ensures evidence-based, compliant, and high-quality care delivery across OB Services.

Leadership & Team Support

• Support interviewing, onboarding, orientation, and training of new team members
• Provide mentorship and real-time coaching at the unit and department level
• Partner with management on staff feedback, issue escalation, and annual evaluations
• Coordinate staff scheduling and verify timekeeping (Kronos)

Education & Professional Development

• Provide ongoing education to nursing staff, students, midwives, and OB providers
• Collaborate with the OB Educator on staff development initiatives
• Present and participate in monthly Postpartum, Lactation, and Parent Education meetings

Clinical Practice

• Provide inpatient and outpatient lactation consultations and advice calls as needed
• Serve as a clinical expert and resource for lactation and parent education services

Program & Quality Oversight

• Lead and manage projects supporting OB Nursing Leadership priorities
• Monitor effectiveness and efficiency of care delivery using data-driven outcomes
• Develop, recommend, and monitor process improvements and redesign initiatives
• Support annual patient care guideline review and quality improvement efforts
• Act as liaison to key departments including L&D, Postpartum, WETU, Quality, PCS, Professional Development, and Nursing Research
• Serve on or liaise with OB clinical committees and the Perinatal Committee
• Implement and track CHAMPS (Communities and Hospitals Advancing Maternity Practices) requirements
• Ensure adherence to system policies, regulatory standards, and applicable laws

Parent Education & Community Presence

• Oversee parent education programs, curriculum, registration, and inpatient education support
• Maintain public-facing content including website and social media in partnership with Marketing & Communications

The Advantages of Working with Baystate!

• High-quality, low-cost medical, dental and vision insurance
• Pet, home, auto and personal insurance
• Certification and continuing education reimbursement
• 403b retirement company match & annual company contribution increase based on years of service
• Life insurance
• Free money coach advice from a certified professional
• Reimbursement for a variety of wellbeing activities, included but limited to: gym membership and equipment, personal trainer, massage and so much more!

Required Qualifications

• Active RN License
• IBCLC certification
• Minimum 3 years of experience in lactation nursing
• BSN Required

Education

Bachelors Degree in Nursing (Required)

Certifications

• International Board Certified Lactation Consultant – International Board of Lactation Consultant Examiners
• International Board of Lactation Consultant Examiners, Registered Nurse – State of Massachusetts
• State of Massachusetts

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$108,180.00 – $124,342.00 – $147,097.00

Equal Employment Opportunity Employer