Paralegal (QR)

Eric Buchanan & Associates; Chattanooga (TN); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Bonus program

401k

Paid time off

Long term disability

Life insurance

AD&D insurance

Health savings account

Dental and vision

Job summary

Eric Buchanan & Associates is seeking a paralegal to support disability insurance and ERISA benefits cases nationwide. You will serve as the first client contact, manage deadlines, and coordinate attorney appointments while maintaining a high level of client service.

The role emphasizes teamwork, problem-solving, and a proactive attitude in a boutique firm environment with competitive benefits.

Qualifications

• Prior experience in a customer service role within a professional service environment (law firm, medical office, etc.).
• Excellent telephone demeanor and client-facing communication skills.
• Punctual and strong attendance history; reliable, consistent performer.
• Attention to detail, note-taking, organization, multi-tasking, timeliness, and follow-through are strong.

Responsibilities

• Manage a caseload with multiple deadlines at administrative and court levels.
• Coordinate attorney appointments for assigned cases.
• Review case mail daily and update the case management system with deadlines.
• Develop medical evidence for attorneys to review.
• File administrative appeals and court filings timely.
• Communicate and follow up with attorneys, clients, and related parties.
• Serve as a relationship manager for assigned clients and provide top-notch service.

Skills

Customer service

Punctuality

Attention to detail

Note-taking

Organization

Multi-tasking

Communication

Problem-solving

Teamwork

Integrity

Job description

Paralegal

About Us

Eric Buchanan & Associates is a boutique firm focusing on helping individuals nationwide protect their right to disability insurance and other ERISA benefits such as life and health insurance. Our team passionately fights to save our clients from the abuse of greedy insurance companies. We take pride in bringing the best legal representation and team available who puts forth their best efforts to help our clients.

We have a team environment that works hard for our clients but also likes to take time to have fun together. We have team-building activities during the year to enjoy time outside the office.

We are always searching for talented people to join our team as paralegals who take pride in their profession and want to join us in fighting for our clients.

About You

• You have experience in a customer service role in a professional service environment (law firm, doctor's office, bank, accountant, etc.).
• You want to work, make a difference, and be an actively participating team member.

• Your telephone skills and personality will reflect our team's high level of excellence as the first contact for our clients, potential clients, and referring attorneys.
• Your punctuality and attendance record is exemplary.
• You rate your skills above average in attention to detail, note-taking, organization, multi-tasking, timeliness, following through, and following up.
• You think outside the box, problem-solve, and bring solutions or suggestions to the team.
• You understand that change is necessary as it encourages innovation, develops skills, and improves staff morale. Being open to change is foundational to providing our clients with the best representation.
• You never want to stop learning new and better ways to support our clients and team.
• You bring a positive attitude and a kind, empathetic, helpful, determined, hard-working personality with versatile and open communication skills for cooperative efforts.
• Your core values include integrity, honesty, respect, accountability, quality, passion, and teamwork.

• You are looking for a position where you can learn and grow – not just a job.

Your duties and responsibilities include but are not limited to the following:

• Managing a caseload of files with multiple and often short deadlines at the administrative and court level.
• Coordinating attorney appointments for assigned cases.
• Reviewing case mail daily, updating the case management system with deadlines, and keeping the attorneys informed.
• Developing medical evidence in a case for the attorneys to review.
• Filing administrative appeals and court filings timely.
• Communicating, following up, and following through with attorneys, clients, and any party associated with a case.
• Being a relationship manager for assigned clients and providing them with top-notch customer service.

We value our team and offer*:

• Health insurance
• Bonus program
• 401k
• Paid time off
• Long term disability
• Life insurance
• Accidental death & dismemberment insurance
• Health savings account
• Dental and vision available
• Convenient location with free parking

*Waiting period applies. Subject to change without notice.

Full-time

Pay: $35,000 - $40,000 a year DOE

Thank you for your interest in our firm. We will contact candidates we believe may be a good fit for us.