Paralegal - Consumer

Management Information Exchange; Chicago, Northern (IL, KY); On-site; USD 47,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Time Off: 15 vacation days and 18 sick

12 weeks Paid Parental Leave

403(b) retirement plan

Life and AD&D insurance

Employee Assistance Program

Internet stipend

Job summary

Legal Aid Chicago seeks one full-time paralegal in the Consumer Practice Group to support the Early Resolution Program for consumer debt. You will work with attorneys and clients, assist with screening, advice, and negotiations to resolve issues before or during court proceedings.

The role is hybrid, requires residency in the Chicago area, and offers benefits including health insurance, leave, and retirement plan. Strong communication and organizational skills are essential.

Qualifications

• Excellent interpersonal, communication, and organizational skills.
• Ability to work well under pressure and to learn and retain new information.
• Ability to quickly gather information from clients and summarize it concisely.
• Interest or experience working with Legal Aid Chicago’s client populations.
• Ability to work collaboratively with others and to draft letters and basic pleadings.

Responsibilities

• Conduct telephone and virtual interviews to determine client eligibility for services.
• Assist with providing brief services to clients including advice, obtaining documents, sending client correspondence, assisting with court filings and communicating on behalf of clients.
• Ensure smooth operations of the consumer early resolution program including client registration and advice.
• Engage and provide administrative support to staff in the consumer early resolution program.
• Attend training and maintain up-to-date knowledge on relevant issues.
• Track data related to grant, pro bono work, and assist on related reporting.
• Make appropriate referrals inside Legal Aid Chicago and to external partners.
• Maintain case files and accurate timekeeping in electronic case management system.
• Other duties as determined by the Supervising Attorneys and Director.

Skills

Interpersonal skills

Communication

Organizational skills

Cross-cultural collaboration

Drafting documents

Time management

Information gathering and summarizing

Tools

Microsoft Office

Job description

For over 50 years, Legal Aid Chicago has provided free civil legal assistance to people living in poverty in metropolitan Chicago. Each year our attorneys, volunteers, and staff help resolve civil legal problems, including domestic violence, consumer fraud, and unfair evictions. Legal Aid Chicago was founded on the philosophy that all individuals are entitled to quality civil legal representation, regardless of their income. We work to ensure that poverty is not an impediment to justice.

Legal Aid Chicago offers a hybrid work environment. Our office, located in downtown Chicago at 200 N. LaSalle Street, is ADA accessible and has convenient access to public transportation and local expressways. This position requires residency in the Chicago metropolitan area of Illinois or Northwest Indiana. This position may require travel to court or other outreach events.

Position

Legal Aid Chicago seeks one full-time paralegal in the Consumer Practice Group.

Paralegals work alongside attorneys and directly with clients on legal issues. This position will support our work with the Early Resolution Program with Cook County Legal Aid for Housing and Debt (CCLAHD), a county-wide initiative to help resolve eviction and debt issues.

The Early Resolution Program for consumer debt provides limited assistance to debtors in Cook County to advise them of their rights, provide referrals, and assist consumers in reaching agreements with their creditor(s). The program has both a pre-court and in-court component. The pre-court assistance focuses on screening and advising debtors of their rights. The in-court assistance focuses on advice, referrals and negotiation to resolve issues prior to trial. The paralegals support both aspects of this program, providing support to staff attorneys in screening and following up with debtors. This is a hybrid position.

Responsibilities

• Conduct telephone and virtual interviews to determine client eligibility for services
• Assist with providing brief services to clients including providing advice, obtaining documents, sending client correspondence, assisting with court filings and communicating on behalf of clients
• Ensure smooth operations of the consumer early resolution program including client registration and advice
• Engage and provide administrative support to staff in the consumer early resolution program
• Attend training and maintain up-to-date knowledge on relevant issues
• Track data related to grant, pro bono work, and assist on related reporting
• Make appropriate referrals inside Legal Aid Chicago and to external partners
• Maintain case files and accurate timekeeping in electronic case management system
• Other duties as determined by the Supervising Attorneys and Director

Salary and Benefits

This position is part of the National Organization of Legal Services Workers, UAW Local 2320.

The budgeted salary range for this position is $46,675-$51,428, which reflects 0-10 years of paid, credited experience.

Legal Aid Chicago offers a comprehensive benefits package, including:

• Bilingual Paralegals are eligible for an additional stipend?
• Medical, dental, and vision insurance, effective the first day of employment
• Time Off: 15 vacation days and 18 sick days accrued within the first year of employment
• 19 paid holidays, including four (4) floating holidays
• Twelve weeks of Paid Parental Leave at 100% of the salary after six months of employment
• 403(b) retirement plan with an employer contribution after one year of employment
• $50,000 Basic Life and Accidental Death & Dismemberment insurance, at no cost
• Access to Employee Assistance Program resources, at no cost
• Monthly internet stipend
• Legal Aid Chicago is a 501(c)(3) non-profit and is an eligible employer for the federal public service loan forgiveness program

Requirements

Legal Aid Chicago encourages applications from individuals with relevant experience, particularly those who have direct experience with communities we serve or perspectives that help us understand and serve our clients better.

• Computer proficiency, including familiarity with Microsoft Office applications
• Excellent interpersonal, communication, and organizational skills
• The ability to work well under pressure, and to learn and retain new information
• The ability to quickly and thoroughly gather information from clients and then summarize it concisely
• A demonstrated interest or experience working with Legal Aid Chicago’s client populations
• The applicant’s personal background, experience, or professional background should reflect an ability to work effectively in cross-cultural situations with clients, co-workers, volunteers, and the community we serve
• Ability to work collaboratively with others and to draft documents including letters and basic pleadings is essential

Legal Aid Chicago is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants and therefore does not discriminate on the basis of creed, color, national origin, sex, gender, sexual orientation, age, religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status, ex-offender status, family responsibilities, reproductive health decisions or any other protected status.