Paradies Lagardere Barista @ SMF

Paradies Lagardère; Sacramento (CA); On-site; USD 17,000 - 28,000; Part time

Job summary

Paradies Lagardère is seeking a Barista to deliver exceptional guest experiences by preparing tea, coffee, and espresso drinks, greeting guests, and upholding brand standards. The position supports the Dining Division and reports to the General Manager, with duties including cash handling and ensuring a clean, safe work environment.

Qualified candidates will have a High School diploma or GED, strong customer service skills, and the ability to work in a fast-paced setting.

Qualifications

• High School diploma or GED required or preferred.
• Customer service-focused and solution oriented.
• Ability to work in a high energy and demanding environment.
• Effective communication skills and ability to work independently or with others.

Responsibilities

• Exceed First Class Service standards and maintain professional image.
• Greet guests warmly and take drink/food orders within 30 seconds.
• Operate and maintain coffee equipment; clean as needed.
• Process payments accurately using POS system and handle cash securely.
• Assist with training new team members and support other restaurant areas as needed.
• Maintain cleanliness and safety of the work area and comply with food safety regulations.

Skills

Customer service

English communication

Team player

Multitasking

Education

High School diploma or GED

Job description

Position Summary

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.

Position Description

POSITION TITLE: Barista

EMPLOYMENT CLASSIFICATION: Non-Exempt

POSITION REPORTS TO: General Manager

DEPARTMENT: Dining Division

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.

The Barista is responsible for creating an amazing experience by interacting with guests and preparing and serving tea, coffee, and expresso drinks. Whether working in an on‑trend national brand, or an iconic concept from the local community, you will create and deliver first‑class experiences for the traveling public.

In joining our team, you always commit to supporting this mission by demonstrating our service standards and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

Duties And Responsibilities

• Must have a passion for the guest!
• Must say “Yes”, “Please”, and “Thank You”!
• Must smile often!
• Exceed First Class Service standards and behavior with guests, business partners, and peers.
• Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes.
• Warmly greets, acknowledges, and takes guests drink and food order within 30 seconds of them entering the concept.
• Operate coffee making equipment. Dismantling and cleaning machinery, as needed.
• Prepare and present beverages according to established recipe and presentation standards.
• Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system.
• Handles money, processes credit and debit card, makes change, while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
• Knowledgeable and enthusiastic about the restaurant's menu and products.
• Ensure guest satisfaction and work to resolve any guest issues or concerns enlisting the assistance of a Manager, if necessary, immediately.
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• Assist with new team member training by positively reinforcing successful performance and helping as needed.
• Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
• Maintain a clean organized work environment that is free of safety hazards including trash, sweeping, mopping, and dishes.
• Receive positive Secret Shopper scores.
• Ask correct SMG related questions for positive comments.Be compliant with all local, state, federal laws and regulation including those relating to food safety.
• Other duties as assigned.

Education, Experience, Certifications

• High School diploma or GED is required.
• Food and Beverage experience is preferred but not required.
• Customer service focused and solution oriented.
• Ability to take direction and collaborate in a team environment.
• Ability to work in a high energy and demanding environment.
• Knowledge of math to figure cost, make change, and cash handling procedures.
• Effective communication skills and the ability to work independently as well as with other team members.
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.
• ServSafe Certification or equivalent, preferred.

Position Qualifications

• Ability to work various shifts in a 7/365 team-oriented environment.
• Excellent customer service skills and an ability to communicate effectively, in English.
• Strong self-motivation, leadership, and organizational skills.
• Positive interpersonal skills.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Proficiency required in reading, writing and mathematics, in English.
• Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
• Standing for long periods of time and the ability to work in an environment with varying temperatures.

This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities, as necessary. This position description does not constitute an employment contract of any kind.

2849 PACES FERRY ROAD, SUITE 400, ATLANTA, GEORGIA 30339 [phone] / FAX: [phone]