PAP Equipment Educator

Adapt-Health-LLC; Shallotte (NC); On-site; USD 48,000 - 72,000; Full time

Job summary

AdaptHealth LLC is seeking a Lead Respiratory Support Technician to deliver patient care across home, office, and hospital environments and to train new hires. The role requires coordinating with CPAP/BIPAP programs and operations to ensure efficient service delivery.

You will lead the team, handle complex issues, and ensure compliance with HIPAA and company policies while maintaining equipment and documentation standards.

Qualifications

• High school diploma or equivalent required.
• Experience in Medicare/insurance billing knowledge preferred.
• Valid driver's license required.
• Ability to lift up to 50 pounds and travel within service area.

Responsibilities

• Provide direct and indirect patient care across multiple settings.
• Lead training and mentor team members.
• Set up and fit CPAP/BIPAP equipment and masks.
• Complete documentation and HIPAA-compliant records.
• Collaborate with clinicians and operations to ensure service delivery.
• Perform routine equipment maintenance and report hazards.

Skills

Equipment maintenance

Computer systems proficiency

Medical terminology

Insurance verification processes

Attention to detail

Communication skills

HIPAA/compliance awareness

Education

High school diploma or equivalent

Job description

Description

The Respiratory Support Technician provides comprehensive direct and indirect patient care services across home, office, and hospital environments in accordance with all governmental, accrediting, and organizational policies and procedures. This role ensures patients receive appropriate goods and services in the most efficient and satisfactory manner possible while serving as a subject matter expert, conducting new hire training, and mentoring team members.

Position Summary

The lead specialist serves as a subject matter expert, conducts new hire training and mentor to the team.

Essential Functions and Job Responsibilities

Patient Care & Service Delivery

• Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide equipment instruction, service, and troubleshooting for respiratory patients
• Set up and fit PAP patients with appropriate equipment and masks
• Conduct patient follow-up calls and visits to ensure optimal care outcomes
• Communicate instructions and processes to patients in a professional, informative, and appropriate manner
• Contact clinical support when urgent patient needs are identified during home visits

Equipment Management & Maintenance

• Perform routine preventative maintenance checks and simple repairs per company policy and manufacturer guidelines
• Troubleshoot equipment failures with patience and professionalism
• Report equipment hazards and product incidents in accordance with company policies and procedures
• Maintain working knowledge of current Respiratory Programs and HME products and services

Documentation & Compliance

• Complete all required company, insurance, and government paperwork accurately and timely, including:
• Delivery tickets and safety checklist forms
• Patient booklet receipts, ABNs, and AMAs
• Equipment‑specific instruction and cleaning forms
• Develop and maintain basic reimbursement knowledge to ensure proper documentation for billing purposes
• Maintain patient confidentiality and operate within HIPAA guidelines
• Complete assigned compliance training and educational programs
• Maintain compliance with AdaptHealth's Compliance Program

Safety & Quality Assurance

• Adhere to procedures for Personal Protective Equipment (PPE), infection control, and hazardous materials handling
• Assist with implementation of quality improvement programs to meet company standards
• Promote services and products to community referral sources as appropriate

Lead, Respiratory Support Technician – All Level 1 and 2 duties plus:

• Serves as subject matter expert and primary resource for team
• Conducts new hire training and mentors team members
• Handles escalated calls and complex issues with appropriate follow‑up
• Identifies root causes of service issues and collaborates on process improvements
• Prepares reports for leadership and other departments
• Supports departmental standards and Patient Experience initiatives
• Assists with task coordination and ensures adherence to workflows
• Collaborate with supervisor on performance metrics and service excellence

• Assist with implementation of quality improvement programs to meet company policies.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliant with AdaptHealth’s Compliance Program.
• Perform other related duties as assigned.

Competency, Skills, and Abilities

• Equipment repair or maintenance skills
• Proficiency with computer systems and database applications
• Understanding of basic medical terminology
• Knowledge of insurance verification processes
• Strong attention to detail and organizational skills
• Ability to work under time constraints and manage multiple priorities
• Written and verbal communication skills
• Professional demeanor in patient and staff interactions
• Commitment to confidentiality and data security protocols

Requirements

Education and Experience Requirements

• High school diploma or equivalent required
• Work‑related construction, general manual labor, military and equipment repair, or maintenance skills would be considered related experience
• Exact job experience is considered any of the above tasks in a Medicare certified HME environment that routinely bills insurance.
• Knowledge of respiratory therapy or DME services preferred.
• Valid and unrestricted driver’s license from state of residence

• Specialist Level: (Entry Level):

One (1) year of work‑related experience

• Senior Level:

One (1) year of work‑related experience plus

Two (2) years exact job experience

• Lead Level:

One (1) year of work‑related experience plus

Four (4) years exact job experience

Physical Demands and Work Environment

• Ability to perform repetitive motions of wrists, hands and/or fingers due to extensive computer use.
• Work environment may be stressful at times, as overall office activities and work levels fluctuate.
• Subject to long periods of sitting and exposure to computer screen.
• May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen
• May be exposed to angry or irate customers, patients, or referral sources.
• Ability to utilize a personal computer and other office equipment.
• Assist in pulling a patient with a weight of approximately 130 pounds to a sitting position.
• Must be able to lift 50 pounds as needed.
• Mental alertness to perform the essential functions of position.
• May be exposed to angry or irate customers or patients
• Ability to work outside of normal business hours.
• Requires travel throughout service area and use of personal vehicles
• Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
• Must be able to access the patient’s residence as needed.
• Ability to work independently with minimal supervision and availability for extended hours when required.