Panel Coordinator

CareOregon; Portland (OR); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Bonus opportunity

Benefits package

Total rewards program

Job summary

CareOregon is seeking a Panel Coordinator to support members within a primary care medical home, working with a team to promote timely access to care and continuity of care.

This hybrid role requires 1–2 days in clinic located in east Portland or Scappoose, Oregon, coordinating panels, analyzing data, and driving preventive care initiatives for diverse populations.

Qualifications

• Minimum 2 years in a healthcare setting.
• Prefer outpatient primary care and/or care of patients with chronic disease.
• Experience as CMA or interest in population health care management is a plus.

Responsibilities

• Serve as a communication link between member and clinic staff by gathering information.
• Identify members needing preventive services, diagnostics, and follow up via panel reports.
• Coordinate services for assigned panel focusing on gaps in care and chronic conditions.
• Communicate with members about preventive care needs and refer to appropriate staff.
• Participate in care coordination, team huddles, and quality improvement activities.
• Schedule members for preventive care and ensure completion of services.

Skills

Communication

Problem solving

Organization

Interpersonal skills

Presentation design

Time management

Team collaboration

Tools

MS Windows

Word

Excel

Outlook

Job description

Panel Coordinator-The Panel Coordinator provides complex and diversified support to CareOregon members within the context of a primary care medical home, from a team approach, and in continuous partnership with patients and physicians to promote timely access to needed care, comprehension and continuity of care, and the enhancement of patient well-being within all models of care from traditional to non-traditional.NOTE: This is a hybrid position requiring 1-2 days in clinic either in east Portland or Scappoose, Oregon.Estimated Hiring Range:$23.28 - $28.45Bonus Target:Bonus - SIP Target, 5% AnnualCurrent CareOregon Employees: Please use the internal Workday site to submit an application for this job.-Essential ResponsibilitiesServe as an effective communication link between member and clinic staff by gathering information from members.Independently and proactively identify members in the practice by running panel reports for specific diagnosis and preventive care needs.Review and evaluate member records, based on Primary Care member standards, to identify members who need: preventive services, diagnostics, and follow up.Coordinate services for all members who are part of the assigned panel, focusing on gaps in care and clinic identified strategies for specified populations including those with serious, complex or chronic health problems or with psychosocial issues.Communicate with members directly to discuss preventative care needs and refers members with medical concerns to appropriate clinical staff.Serve as a medical home quality improvement team member; assist with improvement of workflows through PDSA Cycles and measurement of quality indicators.Track progress for assigned clinic on population performance of key clinical quality metrics.Review provider schedules and member charts to assist the care team in coordinating care for visits and identifying preventive healthcare needs (IF applicable at your clinic location).Schedule members for preventive care needs and follow up to ensure completion of services.Participate in team huddles and evaluation of team data for proactive panel management.Develop presentations to share with work group.Work with clinic team on developing standards, implementation, and maintenance of programs in chronic disease management for members.Participate in CareOregon Community of practice.Represent the CareOregon Medicaid members in team activities.Utilize knowledge of barriers to care such as language, transportation, ability to cope and self-advocate and bring these to the attention of the care team.Propose and implement process improvements.Meet deadlines for completion of workload.Maintain agreed upon work schedule.Demonstrate cooperation and teamwork.Provide cross-training on specific job responsibilities.Meet identified business goals that contribute to departmental goals.Organizational ResponsibilitiesPerform work in alignment with the organization’s mission, vision and values.Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.Strive to meet annual business goals in support of the organization’s strategic goals.Adhere to the organization’s policies, procedures and other relevant compliance needs.Perform other duties as needed.Experience and/or EducationRequiredMinimum 2 years relevant experience in a healthcare settingPreferredMinimum 2 years’ experience in outpatient primary care and/or the care and service of patients with chronic diseaseExperience as a Certified Medical Assistant with an interest in population health care managementKnowledge, Skills and Abilities RequiredKnowledgeUnderstanding of the nature of consumer engagement and vulnerable populationsUnderstanding of healthcare industry structure/dynamics and social service systemsSkills and AbilitiesAbility to read, write and verbally communicate effectivelyExcellent listening skillsIntermediate computer application skills including with MS Windows, Word, Excel, and Outlook with proficiency using Excel.Strength in creative problem-solving skillsExcellent organizational skills and the ability to manage multiple tasks from multiple sourcesAbility to work in an environment with diverse individuals and groupsAbility to design presentationsAbility to work independently and identify priorities absent explicit directions regarding what needs to be done, how to do it and learn quickly with the ability to independently make judgements with sound problem solving skillsRefined interpersonal maturity/skills and a high level of emotional/social intelligenceA “service orientation” in dealing with the CACs and its membersWillingness/ability to occasionally work irregular hours (e.g., evening meetings and weekend activities)Ability to build and maintain professional relationships with business, community and internal management groups with strong consensus building skillsAbility to use motivation, persuasion and encouragement in order to complete projectAbility to remain flexible in a dynamic work environmentAbility to present a positive and professional imageAbility to develop and implement processes and proceduresEmployees in this position are subject to drug screening, as well as a physical and vaccination assessmentAbility to coordinate with a team of providers, RN’s, MA’s, Behavioral Health team members, etc.Ability to work effectively with diverse individuals and groupsAbility to learn, focus, understand, and evaluate information and determine appropriate actionsAbility to accept direction and feedback, as well as tolerate and manage stressAbility to see, read, hear, speak clearly, and perform repetitive finger and wrist movement for at least 6 hours/dayWorking ConditionsWork Environment(s): Indoor/Office Community Facilities/Security Outdoor ExposureMember/Patient Facing: No Telephonic In PersonHazards: May include, but not limited to, physical and ergonomic hazards.Equipment: General office equipment and/or mobile technologyTravel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.Work Location: Hybrid-Office 2 days/weekSchedule: Willingness/ability to occasionally work irregular hours (e.g., evening meetings and weekend activities)We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.We are an equal opportunity employerCareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.