Panda Express Team Member

University of North Dakota; Grand Forks (ND); On-site; USD 17,000 - 24,000; Part time

Job summary

University of North Dakota is seeking a part-time, student employee to assist in dining services on campus. The role is non-benefited and hourly, with 10-20 hours per week, and no remote or hybrid options.

The responsibilities include delivering exceptional guest experiences, maintaining a clean store environment, and managing operations such as food service and safety procedures. This position requires on-site availability during day, evening, and weekend shifts.

Qualifications

• Positive attitude and willingness to learn are expected.
• Integrity and strong work ethic are essential.
• Ability to stand for extended periods and work as part of a team.

Responsibilities

• Exceptional Guest Experience: Builds emotional connection with guests through food, service and ambiance; provides courteous service; handles questions and complaints effectively; monitors food quality and relays feedback.
• Store Environment: Maintains clean, safe, sanitary store environment; follows proper procedures for cleaning chemicals; ensures food safety and sanitation requirements.
• Operations: Upholds high standards; serves portions from steam table; operates kitchen equipment including knives and wok; organizes storage area; follows franchise policies.
• Dining Services Student Employee Learning Outcomes: customer service, teamwork, time management, problem solving, work ethic, interpersonal skills.

Skills

Positive attitude

Willingness to learn

Integrity

Strong work ethic

Job description

Salary/Position Classification

• $15.00 hourly, Non-Exempt (Eligible for overtime)
• 10-20 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability (requires some time on campus): No

Purpose of Position

This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position.

Duties & Responsibilities

Exceptional Guest Experience:

• Builds emotional connection with Guests through Food, Service & Ambiance
• Provides quality service to guests. Greets guests in a courteous and hospitable manner
• Provides requested information regarding the menu and handles guest questions and complaints effectively
• Monitors food quality and provides feedback to the Manager, Assistant Manager, and/or Cook

Store Environment:

• Maintains a clean, safe, and sanitary store environment in compliance with operations standards
• Cleans all areas of the store following proper procedures in the use, handling, and storage of cleaning chemicals
• Ensures compliance with all food safety, work safety, and sanitation requirements.

Operations:

• Upholds high Operations Standards and being the Best
• Serves accurate portions from the steam table; manages steam table with fresh and presentable quality food and orders the appropriate amount of food during busy and slow periods
• Operates all kitchen equipment, including the Chinese knife and wok, following proper procedures and safety guidelines
• Organizes and properly stocks storage area for utensils and other food and nonfood items
• Follows all franchise policy and procedures

Required Competencies

• Positive/optimistic attitude
• Willingness to learn
• Integrity
• Strong work ethic

Minimum Requirements

• Ability to stand for 3-4 hours
• Ability to follow instructions
• Ability to work independently and as part of a team
• Ability to handle and prepare meat products in a commercial kitchen
• Compliance with all food safety and sanitation requirements including taking out jewelry and wearing a hairnet.
• Must be available to work during day hours as well as nights & weekends

In compliance with federal law, all persons hired will be required to verify identityand eligibility to work in the US and to complete the required employment eligibility verification form upon hire.This position does not support visa sponsorship for continued employment.

Dining Services Student Employee Learning Outcomes

1. Customer Service Skills: Develop exceptional service skills that extend beyond basic customer service, emphasizing a positive attitude, meticulous attention to detail, and the ability to work cohesively with a diverse team.

2. Teamwork and Collaboration: Working in a fast-paced and diverse environment requires a coachable mindset, effective communication, the ability to remain calm under pressure, and strong cooperation with colleagues.

3. Time Management: Balance work responsibilities with academic commitments helps students develop strong time management skills.

4. Problem Solving: Handling unexpected situations and quickly finding solutions are crucial skills developed in this role. Critical thinking, strategic thinking, and taking initiative are essential for this position.

5. Work Ethic: Develop a strong work ethic through punctuality, reliability, taking initiative, and dedication to the job.

6. Interpersonal Skills: Enhance communication skills and the ability to work with a diverse group of people. Active listening, as well as verbal and nonverbal communication, are crucial to providing the best overall experience