Palo Alto Integration Technician, Junior

Digital Global Connectors, LLC (DGC); McLean (VA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Digital Global Connectors, LLC (DGC) is seeking an entry-level Palo Alto Integration Technician to support the enterprise security infrastructure within a Federal Government IT environment. The role emphasizes monitoring, administration, and operational support for Palo Alto platforms, with training under senior engineers.

The ideal candidate will have a foundation in networking and cybersecurity, strong attention to detail, and a willingness to develop Palo Alto expertise while complying with

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or a related field. Equivalent education, military technical training, or directly relevant hands-on experience may be considered.
• 0–2 years of experience in network security, cybersecurity, IT operations, firewall administration, or a related technical discipline.
• Foundational understanding of network security concepts, including firewalls, network segmentation, VPNs, intrusion detection/prevention, and threat-prevention concepts.

Responsibilities

• Monitor Palo Alto Networks NGFW, Panorama, Prisma Access, and Cortex XDR platforms and dashboards.
• Perform routine Palo Alto Networks NGFW and Panorama administrative activities under the direction of experienced engineers.
• Monitor Palo Alto Networks traffic, threat prevention, URL filtering, and WildFire logs.
• Assist with preparation of Palo Alto Networks change requests for Change Advisory Board (CAB) review.
• Develop and maintain platform configuration records and operational documentation.

Skills

Foundational networking knowledge

Cybersecurity concepts

Documentation skills

Willingness to learn Palo Alto

Education

Associate's or Bachelor's degree in IT/CS/Cybersecurity/Network Engineering

Tools

Palo Alto Networks

Panorama

GlobalProtect

WildFire

Job description

Location: Washington, DC / Northern Virginia – On-Site

Work Schedule: Full-Time, Remote, On-site on occasion

Employment Type: Full-Time

Clearance: Ability to obtain and maintain required Government background investigation, PIV credentials, and IT access

Salary Range: $70,000 – $95,000 annually

Position Summary

Digital Global Connectors (DGC) is seeking a Palo Alto Integration Technician, Junior to support the administration, monitoring, and day-to-day operation of enterprise Palo Alto Networks security infrastructure within a Federal Government IT environment.

The ideal candidate has a strong foundation in networking and cybersecurity, excellent attention to detail, and a demonstrated interest in developing expertise in Palo Alto Networks technologies and Federal cybersecurity operations.

Key Responsibilities

Palo Alto Platform Monitoring

• Monitor Palo Alto Networks NGFW, Panorama, Prisma Access, and Cortex XDR platforms and dashboards.
• Monitor firewall and platform health indicators, including CPU and memory utilization, session capacity, interface status, and high-availability synchronization.
• Monitor Panorama device connectivity and policy synchronization.
• Monitor Prisma Access service health and GlobalProtect connectivity.
• Identify and promptly elevate platform health issues, service disruptions, configuration problems, and other anomalous conditions.
• Monitor log forwarding and data-ingestion processes and identify potential gaps or failures.
• Generate routine platform health, availability, and operational status reports.

Firewall & Platform Administration

• Perform routine Palo Alto Networks NGFW and Panorama administrative activities under the direction of experienced engineers.
• Assist with approved firewall rule changes, security profile updates, and configuration modifications.
• Perform configuration backups, exports, log archival, and other routine platform maintenance.
• Support administrative account provisioning, modification, and deprovisioning.
• Monitor platform certificate expiration dates and assist with certificate renewal activities.
• Assist with software, security-content, application, and threat-signature updates.
• Support routine GlobalProtect administrative and user-connectivity activities.

Security Monitoring & Log Analysis

• Monitor Palo Alto Networks traffic, threat prevention, URL filtering, and WildFire logs.
• Perform initial triage of security alerts and events.
• Collect logs and supporting information for investigation by senior security analysts and engineers.
• Identify potential false positives and recurring security-event patterns.
• Assist senior personnel with improving monitoring and alerting procedures.
• Generate routine security-event and threat-prevention reports.

Change Management

• Assist with preparation of Palo Alto Networks change requests for Change Advisory Board (CAB) review.
• Help develop implementation steps, impact descriptions, rollback procedures, and testing documentation.
• Assist with approved platform changes under the supervision of senior engineers.
• Perform defined post-implementation testing and verification.
• Maintain accurate change-management documentation and records.

Documentation & Knowledge Management

• Develop and maintain platform configuration records and operational documentation.
• Maintain records of software versions, licenses, hardware inventory, and platform configurations.
• Assist with development and maintenance of operational runbooks and Standard Operating Procedures (SOPs).
• Document common troubleshooting procedures and routine administrative activities.
• Maintain accurate and current records within designated program repositories.

Federal Cybersecurity Compliance & ATO Support

• Assist with collection and preparation of compliance and audit evidence.
• Support ATO and continuous-monitoring documentation activities.
• Assist with DISA STIG compliance checks and documentation of findings.
• Support vulnerability tracking and remediation documentation.
• Perform assigned activities in accordance with applicable Federal cybersecurity requirements, including NIST SP 800-53, FISMA, applicable DISA STIGs, and customer security requirements.
• Properly safeguard CUI, sensitive system configuration information, and other protected information.

Required Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or a related field. Equivalent education, military technical training, or directly relevant hands-on experience may be considered.
• 0–2 years of experience in network security, cybersecurity, IT operations, firewall administration, or a related technical discipline.
• Relevant experience may include internships, academic projects, military technical experience, home-lab experience, or entry-level professional experience.
• Foundational understanding of network security concepts, including firewalls, network segmentation, VPNs, intrusion detection/prevention, and threat-prevention concepts.
• Foundational understanding of enterprise networking, including:
• TCP/IP
• IP addressing and subnetting
• Routing and switching
• VLANs
• VPN technologies
• Firewall zones and network segmentation
• Basic understanding of cybersecurity principles such as defense-in-depth and least-privilege access.
• Strong attention to detail and ability to follow established technical and security procedures.
• Ability to accurately document activities, observations, security events, and technical issues.
• Strong written and verbal communication skills.
• Ability and willingness to learn new technologies and develop Palo Alto Networks expertise.
• Ability to obtain and maintain the required Government background investigation, PIV credentials, and IT access authorizations.

Preferred Qualifications

• Previous exposure to Palo Alto Networks NGFW or Panorama through employment, military service, internships, academic coursework, certification training, or a home lab.
• Previous Federal Government contracting or Federal IT experience.
• Familiarity with NIST SP 800-53, FISMA, or DISA STIGs.
• Familiarity with Panorama.
• Familiarity with GlobalProtect.
• Familiarity with WildFire.
• Basic familiarity with Cortex XDR.
• Basic familiarity with AWS and/or Microsoft Azure networking.
• Familiarity with ServiceNow or another enterprise ITSM platform.
• Familiarity with enterprise change-management and CAB processes.
• Basic familiarity with MITRE ATT&CK.
• Familiarity with Wireshark or similar network-analysis tools.
• Participation in cybersecurity competitions, Capture the Flag (CTF) events, cybersecurity academic programs, home-lab projects, or other practical cybersecurity learning activities.

Preferred Certifications

One or more of the following certifications is preferred but not required:

• Palo Alto Networks Certified Network Security Administrator (PCNSA) or current Palo Alto Networks equivalent
• CompTIA Security+
• CompTIA Network+
• CCNA
• Other relevant entry-level cybersecurity, networking, or Palo Alto Networks certifications

Core Competencies

Successful Candidates Will Demonstrate

• Strong interest in cybersecurity and network security
• Foundational networking knowledge
• Technical curiosity and willingness to learn
• Attention to detail
• Ability to follow established procedures
• Sound judgment regarding when to elevate technical or security issues
• Strong documentation skills
• Dependability and accountability
• Ability to work effectively as part of a technical team
• Commitment to continued professional development

Compensation

DGC anticipates a base salary range of $70,000–$95,000 annually for this position. Actual compensation will be based on relevant experience, education, certifications, Palo Alto Networks experience, Federal contracting experience, technical skills, clearance or suitability status, and other job-related qualifications.

Equal Employment Opportunity

Digital Global Connectors, LLC is an Equal Opportunity Employer. DGC provides equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable Federal, state, or local law.