Paint Specialist

O'Reilly Automotive; Childress (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, and vision insurance

Paid time off

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a PBE Customer Sales Specialist to build relationships with PBE customers, provide color-matching expertise, and assist with product selection to drive profitable sales growth.

Bilingual candidates are encouraged to apply. You will work with the store team to meet PBE sales goals, maintain the mixing room, and ensure excellent service and compliance with EPA & OSHA standards.

Qualifications

• Excellent verbal and written communication skills.
• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.

Responsibilities

• Develop strong relationships with PBE customers (retail & professional) to drive sales.
• Offer color matching expertise and paint product selection advice.
• Identify OEM paint codes, enter formulas, and mix paints per manufacturer specs.
• Maintain mixing room, equipment, and paint counter in a safe, clean environment.
• Manage PBE inventory, perform monthly cycle counts, and assist with stock updates.
• Coordinate deliveries with Service Specialists to ensure timely service.
• Follow company customer service programs (Hi-5, Low Price Guarantee, etc.).
• Assist with PBE sales and technical questions.
• Greet customers and assist in selecting merchandise.

Skills

Strong communication

Alphanumeric matching

Customer service

Multitasking

Tools

ColorNet

Paint Manager

Spectrophotometers

Job description

Responsible for building and maintaining relationships with PBE customers to ensure consistent and profitable sales growth. Responsible for color formula lookup and mixing of custom OEM colors. Provide technical assistance and use PBE sales tools to provide customers, both retail and professional, with the highest level of service. Work with Store Manager to set and accomplish PBE sales goals.

Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

• Works with PBE customers, both retail & professional, to develop strong relationships.
• Offer color matching expertise and paint product selection advice
• Identify OEM paint codes, enter formulas on the formula retrieval computer and mix and tint paint according to paint manufacturer specifications
• Utilize color matching tools (ColorNet, Paint Manager, variant decks, spectrophotometers, etc...) Maintain the mixing room, scale(s), mixing machine(s) and paint counter, providing a clean and safe environment.
• Manage all PBE inventory including, but not limited to, checking in and putting up stock, completing monthly cycle counts, and working with the Store Manager to add new products and remove dead inventory.
• Implement a weekly call schedule and call summary to be reviewed by the Store Manager, and submitted monthly to the District Manager.
• Work with Installer Service Specialist to coordinate and route Delivery Specialists to ensure good service and efficiency.
• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Dialing for Dollars, Related Selling, etc.
• Work with PBE customers to gather the proper information in the case of a labor claim or PBE warranty.
• Assist and Train other store Team Members in PBE sales and technical questions.
• Maintain a close relationship with all PBE Contracted Customers and report to Store Manager, TSM, and RFSM/PBE SR when needed on contract status or issues.
• Keep up with PBE industry news, processes, and products, including EPA & OSHA regulations and compliance that impact your store and customers.
• Promote current PBE sales tools to customers, i.e. Shop Specials, Tool Box, Hot Sheet, Product Announcements, etc.
• Work with SM to ensure all PBE professional customers have the correct pricing loaded for your market while maximizing profits and staying competitive.
• Promptly greet walk-in customers in a friendly, courteous manner and assist them in the selection of merchandise.
• Complete required FastTrack training modules relevant to position.
• Accept cash and/or checks and make change. Process credit card transactions. Utilize card and check readers for each transaction.
• Accept returned merchandise for credit, according to all policies and procedures.
• Handle customer complaints according to all policies and procedures.
• Assist with completion of daily image maker, and planogram updates, including but not limited to, out front stocking, fronting and facing, cleaning, etc.
• Perform various types of clerical work, i.e. prepare new and warranty merchandise returns, assist with monthly stock adjustment, and assist with daily paperwork, etc.
• Works with Territory Sales Managers to provide superior service to all professional PBE customers through a TEAM effort.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

• Strong communication skills both verbal and written
• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Must be able to multitask, handling customers on the phone and in the store at the same time

Desired:

• Automotive paint and body knowledge or experience
• Technical schooling
• Fluency in multiple languages (Spanish is highly desired)

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation durin