Paint Specialist

O'Reilly Automotive Stores; Bristol (TN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, Vision Insurance

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts seeks a PBE Sales Specialist to build strong relationships with customers, provide color matching expertise, and assist with OEM color formulas. You will use PBE tools to support both retail and professional customers, while coordinating with the Store Manager to hit sales goals.

Bilingual candidates are encouraged to apply, and prior automotive paint knowledge plus technical schooling are valued for success in this role.

Qualifications

• Strong communication skills, both verbal and written.
• Bilingual abilities encouraged; Spanish preferred.
• Outstanding, friendly, and professional customer service.
• Ability to multitask between phone and in-store customers.

Responsibilities

• Develop strong relationships with PBE customers (retail & professional).
• Offer color matching expertise and paint product advice.
• Identify OEM paint codes and mix/tint per specifications.
• Maintain mixing room, equipment, and paint counter for a clean, safe environment.
• Manage PBE inventory and coordinate with Store Manager on stock and pricing.
• Support delivery coordination with Installation Service Specialists.
• Promote company customer service programs and PBE tools.
• Assist with labor claim information and warranty questions.
• Train other team members in PBE sales and technical questions.

Skills

Strong communication

Bilingual (Spanish desired)

Customer service excellence

Multitasking

Education

Technical schooling

Job description

Responsible for building and maintaining relationships with PBE customers to ensure consistent and profitable sales growth. Responsible for color formula lookup and mixing of custom OEM colors. Provide technical assistance and use PBE sales tools to provide customers, both retail and professional, with the highest level of service. Work with Store Manager to set and accomplish PBE sales goals.

Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

Works with PBE customers, both retail & professional, to develop strong relationships.

Offer color matching expertise and paint product selection advice

Identify OEM paint codes, enter formulas on the formula retrieval computer and mix and tint paint according to paint manufacturer specifications

Utilize color matching tools (ColorNet, Paint Manager, variant decks, spectrophotometers, etc…) Maintain the mixing room, scale(s), mixing machine(s) and paint counter, providing a clean and safe environment.

Manage all PBE inventory including, but not limited to, checking in and putting up stock, completing monthly cycle counts, and working with the Store Manager to add new products and remove dead inventory.

Implement a weekly call schedule and call summary to be reviewed by the Store Manager, and submitted monthly to the District Manager.

Work with Installer Service Specialist to coordinate and route Delivery Specialists to ensure good service and efficiency.

Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Dialing for Dollars, Related Selling, etc.

Work with PBE customers to gather the proper information in the case of a labor claim or PBE warranty.

Assist and Train other store Team Members in PBE sales and technical questions.

Maintain a close relationship with all PBE Contracted Customers and report to Store Manager, TSM, and RFSM/PBE SR when needed on contract status or issues.

Keep up with PBE industry news, processes, and products, including EPA & OSHA regulations and compliance that impact your store and customers.

Promote current PBE sales tools to customers, i.e. Shop Specials, Tool Box, Hot Sheet, Product Announcements, etc.

Work with SM to ensure all PBE professional customers have the correct pricing loaded for your market while maximizing profits and staying competitive.

Promptly greet walk-in customers in a friendly, courteous manner and assist them in the selection of merchandise.

Complete required FastTrack training modules relevant to position.

Accept cash and/or checks and make change. Process credit card transactions. Utilize card and check readers for each transaction.

Accept returned merchandise for credit, according to all policies and procedures.

Handle customer complaints according to all policies and procedures.

Assist with completion of daily image maker, and planogram updates, including but not limited to, out front stocking, fronting and facing, cleaning, etc.

Perform various types of clerical work, i.e. prepare new and warranty merchandise returns, assist with monthly stock adjustment, and assist with daily paperwork, etc.

Works with Territory Sales Managers to provide superior service to all professional PBE customers through a TEAM effort.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

Strong communication skills both verbal and written

Ability to quickly match alphanumeric sequences

Ability to provide outstanding, friendly, and professional customer service

Must be able to multitask, handling customers on the phone and in the store at the same time

Automotive paint and body knowledge or experience

Technical schooling

Fluency in multiple languages (Spanish is highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

Tuition Educational Assistance Programs

Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.