Paint & Coatings Counter - Customer Service Pro

PSE Group; Baltimore (MD); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental and Vision

Company paid life and disability

3 weeks Paid Time Off

Weekends off

8am-5pm schedule

Job summary

PSE Group is seeking a Counter Associate/Representative to perform customer service activities in a store setting, selling to walk-in customers and proactively contacting preferred end-user customers. The role focuses on automotive and specialty coatings as well as related products and equipment.

The position is full-time with a schedule of 8am-5pm, weekends off, and a benefits package including 401(k) with company match, medical/dental/vision, company-paid life and disability insurance, and

Qualifications

• High School Diploma/GED required.
• 1+ year of Customer Service, Inside Sales, or Counter Sales preferred.
• Team player with great customer service skills.
• Clean driving record and valid license.
• Ability to lift at least 50 lbs.
• Tolerable to the smell of paint.
• Candidates must submit to a drug screen and meet acceptable MVR requirements upon hiring process.

Responsibilities

• Performs customer service activities including receiving and entering of telephone orders, answering questions, and tracking order status and product shipments.
• Performs counter sales serving in-store customers.
• Mixes paint and prepares customer orders for delivery/pick-up (aprons and gloves provided).
• Reconciles inventory and stocks merchandise in store.
• Provides sales support to outside sales team.
• Maintains customer records and files, including accurate account setup and pricing.
• Prepares paint orders, including mixing, utilizing standard formulas and custom formulas.
• Clean and maintain all areas and equipment as assigned. Ensures maintenance of mixing equipment as needed.
• Conducts self in professional manner to ensure customers’ quality and service expectations are met.
• Maintains Color Room records including non-conformance report, tint usage, can usage, mis-tints, etc. and perform necessary inventory transfers.
• Full knowledge to perform duties of other role functions as assigned.
• Assist with inside customer service, as needed, including servicing customers and/or processing their orders.
• Answers in-coming telephone calls in a professional manner, answers all inquiries and/or take customers orders.
• Properly dispose of waste materials and product in compliance with Company and Governmental regulations

Skills

Customer service

Team player

Lift 50 lbs

Clean driving record

Education

High School Diploma/GED

Job description

PSE Group is seeking a Counter Associate/Representative to perform customer service activities in a store setting, selling to walk-in customers and proactively contacting preferred end-user customers. The role focuses on automotive and specialty coatings as well as related products and equipment.

The position is full-time with a schedule of 8am-5pm, weekends off, and a benefits package including 401(k) with company match, medical/dental/vision, company-paid life and disability insurance, and