Packaging Machinery Technical Support Representative

Sealed Air; Streetsboro (OH); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Parental leave

Paid time off

Tuition reimbursement

Vision insurance

Job summary

Sealed Air is seeking a Packaging Machinery Technical Support Representative in Streetsboro, OH. You will remotely diagnose and resolve issues across Autobag, InstaPak, and other Sealed Air products, support field service, and help improve first-time fix rates with strong technical knowledge.

You will collaborate with Engineering, Field Service, and Sales teams, handle customer inquiries with timely information, and partake in ongoing training to stay current with product lines and service

Qualifications

• An associate degree or technical school degree is required; 3–5 years in Field Service or related roles acceptable in lieu of a degree.
• Spanish language skills are preferred but not required.
• Knowledge of fully automated and semi-automated machinery operations.
• Intermediate electrical knowledge; able to read schematics and troubleshoot AC/DC, PLCs, HMIs and testing equipment.
• Proficient in PC software and general computer skills.
• Intermediate mechanical knowledge; able to read assembly and pneumatic drawings and troubleshoot.

Responsibilities

• Provide clear, concise communications to customers and resolve technical issues with practical solutions.
• Take ownership of customer concerns and drive corrective actions; collaborate across functions.
• Record daily customer engagement data for trend analysis and reporting.
• Support Engineering by assisting with New Product Development and systemic issues.
• Participate in special projects and communicate progress to Field Service and Sales teams.
• Assist with Technical Service Training and maintain knowledge base updates.

Skills

Technical support

Bilingual English/Spanish

Electrical knowledge

Reading schematics

PC skills

Education

Associate degree or technical school degree

3-5 years field service experience

Tools

Salesforce ServiceMax

SAP ERP

Cisco Finesse

CRM systems

Job description

Packaging Machinery Technical Support Representative

dental insurance, life insurance, vision insurance, flexible benefit account, parental leave, paid time off, tuition reimbursement, 401(k), retirement plan

Aug 05, 2026

Packaging Machinery Technical Service Support Representative helps remotely diagnose and resolve technical issues with all Sealed Air Protective machinery and products, which include Autobag, InstaPak, Inflatable, Paper, B+, and Shanklin. Technical Support Representatives are also key to supporting our Field Service Team by aiding with triage, providing parts recommendations, and increasing first-time fix rates. Armed with a high level of product and service knowledge, the Technical Support Representative provides customer support, technical assistance, and application support in a fast-paced, energetic environment. This role will be responsible for providing timely information and reporting on customer concerns, competitive intelligence, and other relevant data, as required, to ensure a high level of internal and external customer satisfaction. The Technical Support Representative role will work closely with the Engineering team, Technical Support Leadership, the Field Service team, and the Sales team to provide support expertise as needed. This role requires additional training and knowledge, which will be acquired through ongoing involvement in engineering projects, technical publication revisions, equipment service training, product training, manufacturing cell training, peer to-peer shadowing, and completing customer field service calls with our Technical Service Representatives.

Onsite, Monday-Friday, 8:00 AM-5:00 PM - Starting salary is $51,800, with potential for a higher offer based on experience, qualifications, and relevant skills. Must be Bilingual, Spanish/English.

Responsibilities

• Provide clear, concise communications to all customers (internal and external) to address technical needs with practical solutions to concerns. Resolve complex technical issues by applying technical knowledge of equipment and materials, using all available technical documentation and resources.
• Act as the customer advocate by taking ownership of customer concerns, identifying the root cause, and driving the necessary corrective actions. Facilitate cross-functional collaboration to deliver short- and long-term solutions to internal and external customers.
• Provide immediate feedback to Technical Support Leadership on any recurring concerns related to product line performance. Enter all daily customer engagement data into the relevant databases quickly to ensure that customer feedback, product line issues, and inquiries are documented for trend analysis and to update customer history.
• Serve as a Technical Services Support representative to the Engineering Team, assisting with New Product Development and systemic support issues.
• Support and represent the Technical Services teams by participating in various special projects as they arise and serving as the main point of communication about these projects to the Field Service and Sales teams.
• Collaborate with and support Technical Service Training as needed.
• Ownership and responsibility for field-reported issues, driving resolution, and communication between engineering and the end customer.
• Update and verify the accuracy of the Technical Services Knowledge Base.
• Create reference materials like user manuals, operation instructions, service reference documents, noting changes to systems and software.
• Maintain all demo room/lab machinery and materials as needed.
• Ability to work well both independently and in a team. Effectively communicate and present ideas to peers, suppliers, and customers, including delivering technical presentations to clients and leadership. Show sensitivity to factors that could impact manufacturing or business outcomes.
• Additional responsibilities as assigned

Qualifications

• An associate degree or technical school degree is required. 3-5 years of experience in fields such as Field Service, Remote Technical Support, Maintenance Technician, Electro-mechanical, Mechatronics Technologist, Final Assembly and Test, or Test Engineering is acceptable instead of a degree.
• Spanish language skills, including reading, writing, and speaking, are preferred but not required.
• Knowledge of fully automated and semi-automated integrated machinery operations.
• Intermediate electrical knowledge. Able to read and interpret schematics to troubleshoot complex issues. Familiar with AC/DC components, PLCs, control interfaces, HMIs, and testing equipment used in troubleshooting. Comfortable operating and learning typical applications, programming, and communication tools.
• Proficient in computer software and PC skills.
• Intermediate mechanical knowledge. Able to read assembly and pneumatic drawings to troubleshoot complex issues. Knowledge of electromechanical and material handling systems is a plus.
• Technical and mechanical skills to repair machinery remotely.
• Ability to work flexibly while rapidly adapting to new technologies.
• Strong communication skills, both verbal and written. Strong and flexible team player. Excellent analytical, interpersonal, and communication abilities to explain complex technical issues clearly.
• Ability to represent the Company professionally and effectively, including strong customer service skills.
• Capable of working under pressure and de-escalating tense situations.
• Customer service skills: Strong communication, problem-solving, patience, empathy, and managing user expectations.
• High proficiency in Microsoft Windows products (Word, Excel, PowerPoint, Teams), FSM/CRM systems (Salesforce ServiceMax a plus), ERP systems (SAP and Visual knowledge preferred), call center software (Cisco Finesse preferred), and remote monitoring software.

Benefits and Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid elder care
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Information at a Glance

WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise.

Corporate sustainability - it's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success - meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.