Pack Leader

Paws and Claws Total Dog; Eau Claire (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Dental and vision benefits

401(k) with company match

Medical benefits after 6 months

DigIn Shared Ownership Program

DayPlay discounts

Job summary

Paws & Claws Total Dog in Eau Claire, WI is seeking a Pack Leader to supervise daily care and safety for dogs in our daycare and boarding programs. The role emphasizes attentive, compassionate care, clean facilities, and proactive communication with supervisors and pet parents.

You will help ensure a stress-free experience for dogs and families, assist with basic grooming as training allows, and contribute to a positive team culture with a can-do attitude.

Qualifications

• Knowledge of basic dog behaviors and body language.
• Strong communication skills (written and verbal).
• Ability to handle animals safely and confidently.
• Physically able to lift up to 40 lbs. and stand for long periods.
• Flexible scheduling including weekends and holidays.

Responsibilities

• Ensure the safety and well-being of all daycare and boarding dogs using proper handling techniques.
• Monitor and proactively address dog health and behavior; report any concerns to your supervisor.
• Deliver a hospitality-first experience by engaging warmly with every dog and their parents.
• Keep play areas clean and sanitize bedding, dishes, toys, and equipment.
• Follow feeding, medication, and allergy protocols for every animal in care.
• Assist with lobby customer relations and convey information to pet parents.
• May assist with grooming tasks (bathing, brushing, drying) after training sign-off.
• Contribute to overall culture and teamwork; maintain a positive attitude.

Skills

Dog behavior knowledge

Communication skills

Observation skills

Teamwork

Safety awareness

Calm under pressure

Job description

Pack Leaders are the heart of the daily experience at Digs — responsible for the hands-on supervision, safety, and care of every dog in our daycare and boarding programs. This role requires genuine love for animals, sharp observational skills, and the ability to stay calm and proactive in a fast-paced environment. Pack Leaders maintain the cleanliness of our facility, monitor dog health and behavior, and communicate any concerns promptly to their supervisor. A Pack Leader embodies the Digs standard: treating every pup like family and delivering the premium, attentive care our pet parents count on.

Responsibilities

• Ensure the safety and well-being of all daycare and boarding dogs using proper handling techniques
• Monitor and proactively address dog health and behavior; report any concerns to your supervisor immediately — zero tolerance for non-approved handling methods
• Deliver a hospitality-first experience by engaging warmly with every dog and making each visit feel welcoming and stress-free
• Keep play areas clean, including clean-up of bodily functions and proper use of cleaning chemicals
• Follow all feeding, medication, and allergy protocols for every animal in care
• Sanitize bedding, dishes, toys, and accessories; restock supplies as needed
• Assist with lobby customer relations, ensuring pet parents feel informed and at ease
• May assist with grooming tasks (bathing, brushing, drying) upon completing required training sign-off
• Pitch in on additional tasks that contribute to the overall culture, pet wellbeing, and hospitality experience at Digs
• Work respectfully with teammates and maintain a positive, professional attitude at all times

Qualifications

• Knowledge of basic dog behaviors and body language
• Familiarity with kennel operations and animal care
• Strong communication skills (written and verbal)
• Ability to handle animals safely and confidently, including large/giant breed dogs
• Strong attention to detail
• Ability to follow directions closely (written and verbal)
• Strong ability to work independently and as part of a team
• Ability to remain calm and level-headed with a pleasant demeanor
• Physically able to lift up to 40 lbs., bend, and stand or walk for long periods
• Comfortable working indoors and outdoors with dogs of all sizes and temperaments
• Available for flexible scheduling, including holidays and weekends

Growth Path

• Demonstrates readiness for Pack Leader 2 by consistently and reliably meeting all job duties.
• Set an example for attendance standards by consistently and reliably showing up to work on time and ready to go.
• Demonstrates an exceptional attention to detail and can communicate effectively with peers and supervisors.
• Expresses interest in taking on new responsibilities and takes the initiative to learn new skills.
• Upholds Dig’s Code of Conduct and positively contributes to team culture and teamwork.

What We Offer

At Digs, we take care of our pack. Dental and vision benefits kick in shortly after your start date, and at 90 days you're eligible for a 401(k) with up to 4% company match. At 6 months, medical benefits become available to full-time teammates, and after one year you can join our DigIn Shared Ownership Program — because we believe the people who build Digs should share in its success. Many locations also offer teammates discounted DayPlay as a little extra perk.

About Paws & Claws Total Dog

Paws & Claws Total Dog, is part of Digs Dog Care, a network of premium dog care companies offering DayPlay, Overnight Stays, Grooming, and Training across multiple locations nationwide. We're built on a simple belief: every pup deserves to feel safe, loved, and at home — and every team member plays a real role in making that happen. Our shared ownership program means employees don't just work here, they have a stake in it.

We are located at 3820 Old Town Hall Road, Eau Claire, WI 54701