PACE Quality Specialist (Central Valley PACE - Merced)

CVPACE; Stockton (CA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

LTD insurance

403(b) with employer match

Flexible Savings Account

13 vacation days

Paid holidays

Job summary

Golden Valley Health Centers in California’s Central Valley seeks a Quality Specialist to support annual Q&C work plans, monitor data, and prepare KPI reports for the PACE Interdisciplinary Team and Administration.

Under the supervision of the Q&C Coordinator, you will document quality and safety elements in the EMR, organize data for analysis, and assist in Plan-Do-Study-Act processes while coordinating with internal departments.

Qualifications

• Minimum Qualifications include strong data organization, documentation, and analytical skills.
• Experience with EMR documentation and KPI reporting is desirable.
• Knowledge of statistical principles and quality improvement methods is preferred.

Responsibilities

• Participates in IDT meetings to track quality and safety elements.
• Documents Quality and Compliance elements in the EMR.
• Assists in documenting participant assessments and care plans.
• Ensures IDT meeting attendance is recorded and minutes are maintained.
• Manages Quality and Compliance committee meeting minutes.
• Gathers data from multiple sources and organizes it for analysis.
• Analyzes PACE quality and compliance data and suggests improvements.
• Supports in addressing quality and safety issues with site and health plan teams.
• Supports data reporting to state and federal regulators.
• Performs other duties as directed.

Skills

Data analysis

Data organization

MS Excel

Quality assurance

Communication

Problem solving

Customer service

Integrity

Discretion

Documentation

Education

Bachelor's degree in quality assurance, business administration, or relevant field

Current BLS CPR Card

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Introduction

At Golden Valley Health Centers, we proudly serve communities all throughout California’s Central Valley, serving with dignity, respect, and compassion. We are always seeking dedicated, service-oriented individuals to join our dynamic healthcare team.

Overview

Under the supervision of the PACE Quality and Compliance Coordinator, the Quality Specialist works to support the annual quality and Compliance (Q&C) work plans and special initiatives by monitoring, gathering, and preparing Q&C data for use by the PACE Interdisciplinary Team and Administration. The Q&C Specialist is a key position that works with all PACE departments to monitor and identify potential Q&C issues, monitor Q&C improvement initiatives, and prepare Q&C summary reports.

Schedule Monday – Friday, 8:00am - 5:00pm

Compensation:

$25.87 - $27.16 an hour

Employee Benefits:

• Health, Dental, and Vision Insurance
• Life, Accidental Death & Dismemberment (AD&D), and Long Term Disability (LTD) Insurance
• Retirement Savings: 403(b) plan with an employer match, Roth 403(b) option, plus a 401(a) retirement benefit after one year of service.
• Flexible Savings Account
• Work/life balance: 13 days of vacation, 11 days honored as Paid Holiday Off – 2 are half days (New Years Day and Christmas Eve Day).

Responsibilities

• Participates in Interdisciplinary Team (IDT) meetings to ensure quality and safety elements are tracked and documented, including service delivery requests, grievances, appeals, hospitalizations and other institutionalizations, and enrollments/disenrollments.
• Documents Quality and Compliance elements within the EMR.
• Assists the IDT and Center Manager on recognizing and documenting periodic Participant assessment and care plans.
• Ensures that IDT meeting attendance is complete and recorded, contributing to meeting minutes as needed.
• Organizes and manages the Quality and Compliance committee meeting minutes.
• Provides Quality and Compliance administrative support to the IDT team.
• Gather data from a variety of sources and organizes it within spreadsheets and other software tools for analysis and interpretation.
• Analyze PACE quality and compliance data, making suggestions when potential issues arise.
• Works with PACE Site Operations Management to assist in addressing potential quality and safety issues.
• Works with PACE Health Plan Operations Management to assist in addressing potential quality and compliance issues.
• Assists in summarizing and interpreting Q&C Data.
• Coordinates with internal departments and external data system hosting vendors.
• Tracks real time data and provide feedback to the Interdisciplinary team (IDT) by participating in IDT meetings and huddles daily.
• Provides data entry within organizational data systems, as well as regulatory data systems of the State and Federal government.
• Prepares data for presentation through a systematized key performance indicator (KPI) methodology.
• Assists in the Plan-Do-Study-Act (PDSA) processes of Quality Improvement.
• Manage large data sets and organize them into an interpretable format using Excel and other software tools.
• Assists in developing new QI projects.
• Assists in reporting to state and federal regulators.
• Other duties as directed.

Requirements

Physical Demands

• Requires standing, walking, occasional pushing and pulling and lifting.
• Ability to lift up to 30 pounds. Moving or lifting greater than 30 pounds should be done with assistance as appropriate.
• Requires manual and finger dexterity and eye-hand coordination.
• Requires corrected vision and hearing to normal range, with or without reasonable accommodation.
• Must be able to communicate verbally with all staff, caregivers, participants, and community at large.
• Ability to interact professionally and respectfully with geriatric individuals including those with cognitive decline and/or physical frailties.
• Requires working under stressful conditions.
• Moderate pressure to meet scheduled appointments while dealing with frail and confused participants.
• Subject to participants that may have the potential for verbal or physical aggression.

Work Environment

• Exposure to biohazards, including infectious material and waste and any other conditions common in a health care environment.
• Subject to unpleasant odors
• The noise level is usually quiet to moderate, but may at times be noisy and crowded.

Education/Experience Requirements

Minimum Qualifications

• Valid CA Driver’s License, acceptable driving record, and vehicle insurance.
• Ability to organize and manage large volumes of data.
• Detailed-oriented and organized.
• Excellent written and verbal communication skills with specific ability to maintain accurate records.
• Excellent customer service skills.
• Must have integrity, practice discretion and practice objective problem solving.
• Ability to collect, organize, and report meaningful data for decision making while using spreadsheets or other data processing software.
• Knowledge of basic statistical principles.
• Skilled in establishing and maintaining effective working relationships with participants, coworkers, medical staff, and the public.
• Skilled in identifying and recommending problem resolution.
• Knowledge of safety and infection control requirements for healthcare facilities.
• Demonstrated experience in quality assurance and performance improvement activities.
• Proficient in Microsoft Office applications; advanced Microsoft Excel experience required.

Education/Experience

• High school diploma or equivalent.
• Bachelor’s degree in quality assurance, business administration, or relevant field, preferred.
• Minimum of two (2) years’ of demonstrated experience in an analytical capacity, which included the collection, organization and reporting of data.
• Current BLS CPR Card certified by the American Heart Association or Red Cross.