PACE Enrollment Specialist

Upham's Community Care; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Upham's Community Care is seeking a PACE Enrollment Specialist to support MassHealth and Medicare eligibility, applications, renewals, and ongoing enrollment for PACE participants. You will guide participants, families, and caregivers, reviewing documentation and coordinating with the IDT and external partners to ensure timely enrollment decisions.

The role requires strong knowledge of MassHealth/Medicare rules, attention to detail, and ability to manage multiple applications while maintaining

Qualifications

• Familiarity with MassHealth applications, renewals, redeterminations, and eligibility verification processes.
• Understanding of PACE enrollment requirements and how MassHealth affects participation.
• Proven ability to navigate Medicare and MassHealth benefits and document accuracy.

Responsibilities

• Explain MassHealth and Medicare eligibility and PACE benefits to participants and families.
• Conduct preliminary eligibility reviews including income, assets, and payer status.
• Identify barriers and coordinate resolutions with the team.
• Draft and issue required notices for enrollment decisions per CMS and MassHealth rules.
• Maintain tracking and documentation for enrollment activities and deadlines.

Skills

MassHealth enrollment

Medicare eligibility

Documentation review

Interdisciplinary teamwork

HIPAA compliance

EHR familiarity

Microsoft Office

Customer service

Bilingual (EN/ES/Creole)

Tools

PACE Care Online

EPIC

OCHIN

Job description

Position Title: PACE Enrollment SpecialistDepartment: PACEHours per week: 40 (8:30 AM–5:00 PM, with a 30-minute unpaid lunch (8 hours paid).Primary Function:The PACE Enrollment Specialist supports prospective and current PACE participants with MassHealth and Medicare eligibility, applications, renewals, verifications, and ongoing enrollment requirements. The Specialist serves as a primary guide for participants, families, and caregivers navigating complex public benefits, particularly for dually eligible individuals (Medicare & MassHealth). Key responsibilities include reviewing documentation, monitoring application status, resolving coverage barriers, and ensuring a seamless transition into PACE.The Specialist is an integral member of the Intake & Enrollment team, collaborating closely with the Interdisciplinary Team (IDT), the Insurance/Billing Department, CMS, MassHealth, and external partner agencies to ensure all eligibility, payer source, and regulatory requirements are fulfilled accurately and on schedule.Duties & Responsibilities:Medicare & MassHealth Eligibility NavigationExplain MassHealth and Medicare eligibility requirements, PACE covered benefits, and rules to prospective and current participants, families, and caregivers.Conduct preliminary eligibility reviews, including income, assets, Medicare Parts A, B, and D status, supplemental insurance, and other applicable payer requirements.Educate prospective enrollees on how PACE integrates Medicare and Medicaid benefits into a single comprehensive model, including the requirement to receive all primary, specialty, and prescription drug care through the PACE network.Identify potential eligibility barriers, spend-downs, or coverage discrepancies and coordinate resolution with appropriate team members.Serve as an internal subject matter resource on MassHealth and Medicare eligibility.Compliance & QualityPrepare Written Notices & Determination Letters: Draft, finalize, and issue timely written notification letters for prospective participants who do not meet clinical, geographic, or financial eligibility criteria (denial of enrollment), as well as required notices for participants facing involuntary disenrollment (e.g., loss of MassHealth eligibility, relocation outside service area, failure to pay cost share, disruptive behavior/safety reasons) in accordance with CMS regulations, MassHealth rules, and organizational policies, ensuring proper inclusion of grievance and appeal/fair hearing rights.Audit Preparation & Support: Participate in CMS and MassHealth audits, regulatory site visits, and state oversight reviews, including preparing documentation, participant files, and enrollment logs.Quality Improvement: Participate in continuous quality improvement initiatives regarding Intake & Enrollment processes, application cycle times, conversion rates, and retention workflows.Regulatory Adherence: Maintain confidentiality and strict adherence to HIPAA, CMS marketingguidelines, MassHealth contractual obligations, and culturally competent care standards.General: Perform other duties as assigned.Intake & Enrollment SupportFacilitate communication among participants, families, caregivers, and the Interdisciplinary Team (IDT).Provide relevant participant information and documentation to support IDT review, transition, and care planning for new enrollees.Maintain tracking systems for enrollment activities, reassessments, eligibility requirements, and regulatory deadlines.Minimum Basic Knowledge:Familiarity with MassHealth applications, renewals, redeterminations, and eligibility verification processes.Understanding of PACE enrollment requirements and how MassHealth eligibility impacts PACE enrollment and continued participation.Knowledge of confidentiality requirements and appropriate handling of sensitive participant and financial information.Understanding of Medicare qualificationsProficiency with electronic health records and administrative systems; experience with PACE Care Online, OCHIN, EPIC, or similar systems preferred.Competent with Microsoft Office applications, including Word, Excel, and Outlook.Ability to work independently and collaboratively across departments while maintaining appropriate follow-up and accountability.Ability to maintain professionalism, cultural sensitivity, and participant-centered service when working with individuals from diverse backgrounds.Experience & Qualifications:Experience completing MassHealth applicationsExperience or knowledge of enrolling someone in MedicareKnowledge of MassHealth and Medicare benefitsBilingual skills preferred, particularly English/Spanish, Portuguese Creole, or Haitian Creole.Must have a valid driver's license.Essential Functions:Ability to work effectively with participants, families, caregivers, MassHealth representatives, and interdisciplinary teamsStrong organizational and time-management skills, with the ability to track multiple applications, deadlines, documentation requirements, and follow-ups. Strong attention to detail and ability to review documents for completeness, accuracy, and discrepancies.Excellent written, verbal, and interpersonal communication skills, with the ability to explain complex eligibility requirements in clear, understandable language.Physical Requirements:Desk & Computer Work: Prolonged periods of sitting at a desk, typing, reviewing small print and digital records, and managing multi-line phone/video communications.Driving & Community Travel: Regular local travel throughout the service area to meet participants/caregivers, conduct intake visits, or attend community presentations; requires physical ability to safely operate a motor vehicle.Lifting & Carrying: Occasional lifting, carrying, pushing, and pulling of outreach kits, portable computers, and document boxes weighing up to 15–20 lbs.Mobility & Physical Agility: Ability to stand, bend, walk, and navigate stairs or uneven surfaceswhen conducting visits in community venues or participant home environments.Sensory Demands: Visual acuity adequate to inspect legal and financial documentation and work on computer screens; clear auditory and speech capabilities to converse effectively in person and by phone.Supervisory Responsibility: NoneDefine Access Level to PHI: Level 2