PA Internal Primary Care Direct Practice

WVU Medicine; Harpers Ferry (WV); On-site; USD 70,000 - 110,000; Full time

Job summary

UHA University Health Associates in Harpers Ferry, WV seeks a Process Improvement Specialist to analyze current processes, identify inefficiencies, and implement solutions that enhance quality, reduce costs, and improve patient services. The role collaborates with clinical and administrative teams to map workflows and drive measurable improvements.

Requirements include a bachelor’s degree in a related field and at least three years of process-improvement experience; Lean Six Sigma certification

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, Industrial Engineering, or related field.
• Three years of direct experience in process improvement.
• Lean Six Sigma Green Belt or Black Belt certification preferred.
• Familiarity with Epic Systems is a plus.

Responsibilities

• Conduct thorough analysis of existing processes to identify inefficiencies and areas for improvement.
• Evaluate, map, design, and create business process flows to identify opportunities and eliminate waste.
• Support initiatives that drive quality, cost, productivity and service delivery projects to completion using process improvement methodologies.
• Gather and analyze data to understand process performance and identify trends.
• Develop and propose innovative solutions to improve process efficiency and effectiveness.
• Lead the implementation of process improvement initiatives with minimal disruption to operations.
• Monitor performance of implemented solutions and adjust for continuous improvement.
• Collaborate with cross-functional teams to ensure alignment and successful implementation.
• Provide training and support to staff on new processes and improvements.
• Prepare and present reports on process improvement initiatives and outcomes to senior management.
• Demonstrate a strong desire to learn new concepts, tools and business practices and follow through on tasks.

Skills

Process analysis

Data interpretation

Cross-functional collaboration

Training staff

Report writing

Prioritization

Independent decision making

Adaptability

Meeting facilitation

Confidential information handling

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Healthcare Management

Bachelor’s degree in Industrial Engineering

Lean Six Sigma Green Belt or Black Belt (preferred)

Tools

Epic Systems

Job description

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position.

The Process Improvement Specialist will play a critical role in enhancing the efficiency and effectiveness of their assigned areas/departments. This position is responsible for analyzing current processes, identifying areas for improvement, and implementing solutions to optimize performance, reduce costs, and improve customer satisfaction.

Minimum Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• Bachelor’s degree in Business Administration, Healthcare Management, Industrial Engineering, or a related field.

Experience

• Three (3) years of direct experience in process improvement related to optimizing business processes or strategies.

Preferred Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• Lean Six Sigma Green Belt or Black Belt certification.
• Familiarity with Epic Systems.

CORE DUTIES AND RESPONSIBILITIES

• Conduct thorough analysis of existing processes to identify inefficiencies and areas for improvement.
• Evaluate, map, design, and create business process flows to identify process improvement opportunities and eliminate waste.
• Support initiatives that drive quality, cost, productivity and service delivery projects to completion using process improvement methodologies.
• Gather and analyze data to understand process performance and identify trends.
• Develop and propose innovative solutions to improve process efficiency and effectiveness.
• Lead the implementation of process improvement initiatives, ensuring minimal disruption to operations.
• Monitor the performance of implemented solutions and make necessary adjustments to ensure continuous improvement.
• Work closely with cross-functional teams to ensure alignment and successful implementation of process improvements.
• Provide training and support to staff on new processes and improvements.
• Prepare and present reports on process improvement initiatives and outcomes to senior management.
• Demonstrate a strong desire to learn new concepts, tools and business practices and following through on tasks and assignments.

Skills And Abilities

• Ability to handle and maintain confidential information.
• Ability to work well under high stress conditions.
• Ability to work independently or cooperatively as a team member.
• Ability to adapt to various workloads and assignments.
• Ability to work with multi-disciplinary groups and facilitates meetings.
• Must have reading and comprehension ability.
• Must be able to type.
• Possess good oral and written communication skills.
• Ability to prioritize tasks.
• Must have independent decision-making ability.
• Ability to work in a fast paced and rapidly changing environment must be flexible.
• Ability to sit for extended periods of time.

Additional Job Description

• Scheduled Weekly Hours: 40
• Exempt/Non-Exempt
• Shift: United States of America (Exempt)
• Company: UHA University Health Associates
• Cost Center: 8410 UHAE Deans Office and HSC VPs
• Address: 171 Taylor St, Harpers Ferry, West Virginia

University Health Associates and its subsidiaries (collectively "UHA") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. UHA strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All UHA employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.