OxyChem Customer Supply Chain Account Representative

Oxychem; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Career development opportunities

Comprehensive benefits package

Job summary

Oxychem in Dallas, Texas, is seeking a customer-oriented professional responsible for managing relationships between the company and its corporate customers. The ideal candidate will represent Oxychem's business standards, collaborate with teams to ensure customer satisfaction, manage product delivery requests, and communicate effectively across departments. A Bachelor's Degree and relevant experience are required, along with proficiency in Microsoft Office and knowledge of logistics processes. Oxychem offers competitive pay, benefits, and career development opportunities.

Qualifications

• Must have a Bachelor's Degree and two years of relevant experience.
• Proficiency in Microsoft Office Applications.
• Knowledge of order processing, billing, and logistics processes preferred.

Responsibilities

• Represent OxyChem’s high standards and create an exceptional customer experience.
• Collaborate with Sales Team and Supply Chain functions to onboard customers.
• Drive product delivery requests from order entry to shipment.
• Communicate financial information regarding invoices and resolve discrepancies.
• Establish strong internal networks to serve as a resource for customers.

Skills

Proficiency in Microsoft Office Applications

Strong customer focus

Detail-oriented and organized

Communication skills

Problem-solving skills

Analytical skills

Education

Bachelor's Degree

Bachelor’s Degree in Supply Chain Management

Tools

SAP/ERP

MSDynamics

Job description

**Site Usage Information**: Information such as number of visits, the pages visited, approximate location (city level), browser and device information and the average time spent on each page to track traffic patterns throughout our sites. This information allows OxyChem* **Right to transparency**. Right to receive notice regarding (i) the categories of Personal Information to be collected; (ii) the purposes for which the categories of Personal Information are collected or used; (iii) whether such Personal Information is sold or shared; (iv) the length of time they intend to retain each category of Personal Information, or if that is not possible, the criteria used to determine that period and (v) other relevant information. This Privacy Statement contains such information; please read this Privacy Statement, as well as any additional terms provided to you at or before the collection of your Personal Information, in their entirety.* **Right to access.**Right to access (i) the categories and specific pieces of Personal Information we have collected about you; (ii) the categories of sources from which we have collected such Personal Information; (iii) our business purpose for collecting such Personal Information and (iv) the categories of third parties with whom we have shared such Personal Information.* **Right to data portability**. Right to obtain a copy of the Personal Information you provided to us in a portable and, to the extent technically feasible, readily usable format.* **Right to correct.** Right to correct any inaccurate or incomplete Personal Information about you that we process.* **Right to delete.**Right to delete any Personal Information about you that we process, subject to certain circumstances.* **Right to limit.**Right to limit the use and disclosure of sensitive Personal Information. Because we do not collect any sensitive Personal Information, we do not provide this right.* **Right to opt out of “sales” and “sharing” and processing for targeted advertising purposes.** Right to opt out of (i) the “sale” or “sharing” of your Personal Information for cross-context behavioral advertising; and (ii) the processing of your Personal Information for purposes of “targeted advertising” (as such terms are defined by applicable laws). OxyChemOxyChem, a Berkshire Hathaway company, is a leading producer of essential chemistry with operations in the U.S., Canada and Latin America. OxyChem’s products play an essential role in everyday life, supporting critical applications in water treatment, pharmaceuticals, healthcare, manufacturing, automotive, personal hygiene, and residential and commercial construction. OxyChem actively participates in the Occupational Safety and Health Administration Voluntary Protection Program, underscoring our commitment to safety. Headquartered in Dallas, Texas, OxyChem is a top three U.S. manufacturer of polyvinyl chloride, chlor-alkali and chlorinated organic chemicals, and calcium chloride. Visit oxychem.com for more information.In a fast-paced industry that demands precision, we create a supportive workplace where the safety and well-being of our employees are paramount. We are committed to rewarding top performers, offering very competitive pay and benefits, and providing tremendous career development opportunities.**Essential Job Duties:*** Responsible for representing OxyChem’s high standards of business conduct, creating an exceptional customer experience, and promoting a strong culture of safety excellence and environmental stewardship.* Serve as a primary interface between OxyChem and corporate US and Canadian customers.* Collaborate closely with OxyChem Sales Team and Supply Chain functions to onboard new customers and promote a strong customer-supplier relationship with customers.* Drive internal activities associated with product delivery requests from order entry in SAP, through shipment and invoicing until customer satisfaction is achieved.* Obtain and maintain essential customer and business critical information in multi-systems.* Establish a strong internal network across OxyChem departments to leverage knowledge of internal business processes in order to serve as a central resource for communicating with customers.* Demonstrate critical thinking skills and perseverance when taking action to overcome obstacles throughout the order to cash process.* Communicate financial information pertaining to invoices and billing formulas in addition to resolving invoice discrepancies.* Champion customer needs within OxyChem Supply Chain organization by communicating customer expectations, forecasted product demand, delivery disruptions and customer satisfaction data.* Maintain a working knowledge of motor, rail, water and pipeline transportation processes and systems to support assigned accounts.* Develop an understanding of supply chain fundamentals in inventory management, warehousing, and logistics processes and systems.* Report customer issues to management and internal teams in the Customer Relationship Management (CRM) system.* Promote the adoption of key customer service offerings such as vendor managed inventory, ecommerce, online self-service, and paperless orders.* Administers OxyChem business policies relating to sales orders including lead-time requirements, order control programs, and Sarbanes-Oxley (SOX) compliance.* Participates on special project and process improvement teams.**Qualifications - External*** Must have a Bachelor's Degree and two year's of relevant experience OR Bachelor’s Degree in Supply Chain Management.* Proficiency in Microsoft Office Applications.**Additional Desired Qualifications:*** Enterprise Resources Planning software (SAP/ERP) and Customer Relationship Management (MSDynamics) system preferred.* Knowledge of order processing, billing, manufacturing, transportation, and logistics processes preferred.* Professional communication skills (both written and verbal)* Able to work well in a team environment.* Detail-oriented, analytical and organized with strong customer focus and an aptitude for problem-solving and multi-tasking.* Demonstrated interpersonal and influencing skills.Fraud Statement:It has come to our attention that various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of OxyChem. Please be aware that these recruiting scams and communications do not originate, nor are they associated with our recruitment process. All OxyChem job postings and offers will require a completed application through our company website. OxyChem does not charge a fee at any stage of the recruiting process. We will never: • Ask you to pay for applications, interviews, meetings, processing, training or for any other fees • Use recruiting or placement agencies that charge candidates an advance fee of any kind or • Request personal information such as passport and bank account details at an early stage of our recruitment process. We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.