Overstaff Financial Services Representative (Bilingual)

World Finance Company of Indiana, LLC; Indianapolis (IN); On-site; USD 23,000 - 26,000; Full time

Job summary

World Finance, a well-established financial services company, seeks an Overstaff Financial Services Representative to support multiple branches by stepping in where needed and delivering excellent service.

This role requires flexibility, teamwork, and the ability to help customers improve their financial lives while traveling between branches in the assigned region.

Hourly pay ranges from $17 to $19, with opportunities for growth and a focus on community and customer care.

Qualifications

• Provides onsite support to multiple branches within an assigned region.
• Assists Branch Managers in maintaining smooth operations and meet growth goals.
• Delivers exceptional customer service and helps customers with questions and products.

Responsibilities

• Process and prepare loan applications and documents.
• Take and process customer payments and balance cash drawer daily.
• Assist with bank deposits and loan closings as needed.

Job description

World Finance, a five-time winner of the Top Workplaces USA award and Newsweek’s America's Greatest Workplaces for Parents & Families in 2025, helps customers meet their financial needs and unlock their financial good.We’re seeking an Overstaff Financial Services Representative to join our dynamic team and support multiple branches as needed. In this role, you’ll step in where you’re most needed, providing exceptional service, building relationships with customers, and helping them achieve their financial goals. As an Overstaff FSR, you’re a flexible problem-solver, a trusted team player, and the welcoming face of World Finance wherever you go.The Overstaff Financial Services Representative (FSR) provides critical onsite support to multiple branch locations within an assigned region. This position assists Branch Managers in maintaining smooth operations, delivering exceptional customer service, and ensuring branches meet growth goals. The Overstaff FSR steps in where needed to uphold company standards, provide seamless customer experiences, and strengthen branch performance.Hourly Pay: $17- $19What You’ll Do:Provide onsite support to multiple branches as assigned, filling in for open or short-staffed positions.Guide customers toward upward credit mobility through responsible financial choices.Deliver top-tier customer service by assisting with questions, concerns, and available products.Process and prepare loan applications, documents, and renewals accurately.Take and process customer payments.Prepare and execute loan closings on current and renewal loans.Balance assigned cash drawer daily and ensure all transactions are accurate.Complete daily branch bank deposits and, as needed, transport funds to and from the bank.Maintain strong customer relationships and represent the company’s values in every branch supported.Collaborate with Branch Managers and team members to meet performance goals.Other duties include but are not limited to:Calling approved and unmade applications to close loans daily.Supporting tax services and helping build tax clientele.Sending complete and accurate credit denial letters within 30 days from the date of application.Paying branch expenses as instructed by the Branch Manager.Travel Requirements & Coverage Area:Reliable transportation for daily travel to assigned branches and bank deposits.Daily travel between branches will be required; specific coverage areas can be discussed with the hiring manager.Team members are compensated for authorized travel time in accordance with company policy, including overtime calculations where applicable.Mileage reimbursement is provided for business use of personal vehicles, excluding normal commuting.Experience That Will WOW Us!Demonstrated self-confidence, organization, and adaptability.A history of kindness, compassion, and helping others succeed.A mindset focused on quality, problem-solving, and openness to new ideas.Team-oriented approach – willing to pitch in, learn, and lead by example.Basic computer proficiency and comfort learning new systems.Valid driver’s license and access to a dependable vehicle.Bilingual speaking abilities in English and SpanishWhy World?Growth-minded culture: 80% of our Financial Services Representatives are promoted to management.Proven career paths: 75% of our Operations Executives began in similar roles.Community connection: Paid volunteer hours each year to give back.Comprehensive benefits: Health, dental, vision, and life insurance available to full-time team members beginning the 1st of the month following 30 days.Work-life balance: Paid holidays, vacation time, and 401(k) with company match.Belonging & purpose: Join a team built on respect, collaboration, and genuine care.Be home for dinner: Your life outside of work is a priority.Make an impact: Help customers build stronger financial futures every day.Who Is World?Since 1962, World Finance has helped millions of people unlock their financial good. We champion financial wellness and celebrate the hundreds of thousands of customers achieving better credit each year. Based in Greenville, SC, World serves over one million customers annually through personal loans and tax preparation services. With 1,200+ branches across 16 states, we’re proud to be the financial partner with heart — offering customer-focused service rooted in teamwork, community, and care.Physical Demands and Working Conditions:Frequently stationary with regular movement throughout office environments.Occasional climbing, kneeling, bending, twisting, and reaching.Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force.Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.Fast-paced, high-demand environment requiring professionalism and adaptability.Frequent travel to branch locations; may include extended hours, evenings, or weekends.Standard indoor office settings with typical noise, lighting, and temperature.Frequent customer and coworker interaction; must communicate clearly and professionally.Regular, reliable attendance and punctuality are essential.It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. The duties listed are the essential functions of this position. Reasonable accommodations may be made unless they create an undue hardship to the Company. Physical and environmental requirements are representative of those needed to successfully perform the job.