Overstaff Financial Services Representative

World Finance; Oak Lawn (IL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision, and life ins.

Paid holidays and vacation

401(k) with company match

Job summary

World Finance seeks an Onsite Financial Services Representative (FSR) in Oak Lawn, IL. The role supports multiple branches, assists Branch Managers, and delivers exceptional customer service while processing loan applications and deposits.

Daily travel between branches is required with mileage reimbursement and a comprehensive benefits package. Qualified candidates will have strong customer service skills, a valid driver’s license, basic computer proficiency, and the ability to navigate banking

Qualifications

• Experience in customer service and financial services.
• Ability to process loan applications and deposits.
• Valid driver's license and reliable vehicle.
• Willingness to travel daily between branches.

Responsibilities

• Provide onsite support to multiple branches within assigned region.
• Guide customers toward responsible financial choices.
• Process and prepare loan applications, documents, and renewals.
• Take and process customer payments and balance cash drawer daily.
• Complete daily branch deposits and transport funds as needed.
• Collaborate with Branch Managers to meet performance goals.
• Call approved and unmade loan applications to close loans.
• Support tax services and help build tax clientele.
• Prepare credit denial letters within 30 days.
• Pay branch expenses as instructed.

Skills

Customer service

Cash handling

Communication

Time management

Driver's license

Basic computer skills

Job description

# Overstaff Financial Services Representative### Full timeOak Lawn,IllinoisR19434The **Overstaff Financial Services Representative (FSR)** provides critical onsite support to multiple branch locations within an assigned region. This position assists Branch Managers in maintaining smooth operations, delivering exceptional customer service, and ensuring branches meet growth goals. The Overstaff FSR steps in where needed to uphold company standards, provide seamless customer experiences, and strengthen branch performance. **Hourly Pay:** $17 - $20 **What You’ll Do:*** Provide onsite support to multiple branches as assigned, filling in for open or short-staffed positions.* Guide customers toward upward credit mobility through responsible financial choices.* Deliver top-tier customer service by assisting with questions, concerns, and available products.* Process and prepare loan applications, documents, and renewals accurately.* Take and process customer payments.* Prepare and execute loan closings on current and renewal loans.* Balance assigned cash drawer daily and ensure all transactions are accurate.* Complete daily branch bank deposits and, as needed, transport funds to and from the bank.* Maintain strong customer relationships and represent the company’s values in every branch supported.* Collaborate with Branch Managers and team members to meet performance goals.* Other duties include but are not limited to: + Calling approved and unmade applications to close loans daily. + Supporting tax services and helping build tax clientele. + Sending complete and accurate credit denial letters within 30 days from the date of application. + Paying branch expenses as instructed by the Branch Manager. **Travel Requirements & Coverage Area:*** Reliable transportation for daily travel to assigned branches and bank deposits.* Daily travel between branches will be required; specific coverage areas can be discussed with the hiring manager.* Team members are compensated for authorized travel time in accordance with company policy, including overtime calculations where applicable.* Mileage reimbursement is provided for business use of personal vehicles, excluding normal commuting. **Experience That Will WOW Us!*** Demonstrated self-confidence, organization, and adaptability.* A history of kindness, compassion, and helping others succeed.* A mindset focused on quality, problem-solving, and openness to new ideas.* Team-oriented approach – willing to pitch in, learn, and lead by example.* Basic computer proficiency and comfort learning new systems.* Valid driver’s license and access to a dependable vehicle. **Why World?*** **Growth-minded culture:** 80% of our Financial Services Representatives are promoted to management.* **Proven career paths:** 75% of our Operations Executives began in similar roles.* **Community connection:** Paid volunteer hours each year to give back.* **Comprehensive benefits:** Health, dental, vision, and life insurance available to full-time team members beginning the 1st of the month following 30 days.* **Work-life balance:** Paid holidays, vacation time, and 401(k) with company match.* **Belonging & purpose:** Join a team built on respect, collaboration, and genuine care.* **Be home for dinner:** Your life outside of work is a priority.* **Make an impact:** Help customers build stronger financial futures every day. **Who Is World?**Since 1962, **World Finance** has helped millions of people unlock their financial good. We champion financial wellness and celebrate the hundreds of thousands of customers achieving better credit each year. Based in Greenville, SC, World serves over one million customers annually through personal loans and tax preparation services. With 1,200+ branches across 16 states, we’re proud to be the financial partner with heart — offering customer-focused service rooted in teamwork, community, and care. **Physical Demands and Working Conditions:*** Frequently stationary with regular movement throughout office environments.* Occasional climbing, kneeling, bending, twisting, and reaching.* Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force.* Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.* Fast-paced, high-demand environment requiring professionalism and adaptability.* Frequent travel to branch locations; may include extended hours, evenings, or weekends.* Standard indoor office settings with typical noise, lighting, and temperature.* Frequent customer and coworker interaction; must communicate clearly and professionally.* Regular, reliable attendance and punctuality are essential.