Overnight Warehouse Logistics Lead - Dispatch

Nefco Corp.; Canton, Northern (MA, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

NEFCO is seeking an Overnight Warehouse Lead/Dispatcher to coordinate routing and scheduling for the delivery fleet. This role emphasizes safety, timeliness, and efficiency while adhering to fleet reporting requirements.

The ideal candidate thrives in a fast-paced logistics environment and demonstrates proactive, responsive leadership under pressure with strong communication across teams.

Qualifications

• 2+ years in industrial warehousing/distribution operations.
• Effective communicator across all levels of the organization.
• 1+ year of dispatching, transportation coordination, or fleet operations preferred.

Responsibilities

• Coordinate and manage routing and scheduling for delivery fleet.
• Ensure orders and transfers are picked, packed, loaded, and loaded per guidelines.
• Maintain accuracy of orders and inventory; collaborate with inbound/inventory.
• Dispatch drivers and provide route instructions; monitor real-time fleet activity.
• Plan daily delivery routes for efficiency and on-time performance.
• Ensure DVIRs are completed by drivers at start/end of shifts.
• Maintain driver logs, route_reports, and schedules; schedule maintenance to ensure DOT compliance.
• Communicate delivery updates with operations and customer service teams.

Skills

Communication

Multitasking

Detail-oriented

Leadership

Problem solving

Analytical thinking

Safety consciousness

Team coordination

Delegation

Education

High school diploma

College degree preferred

Tools

Dispatching software

GPS tracking

Microsoft Office

ERP software

Job description

Description

Job Summary: NEFCO is seeking a highly organized and detail-oriented Overnight Warehouse Lead/Dispatcher to coordinate and manage the routing and scheduling of our delivery fleet. This role is essential in ensuring timely, safe, and efficient deliveries while maintaining full compliance with fleet safety and reporting requirements. The ideal candidate is proactive, responsive under pressure, and thrives in a fast-paced logistics environment.

Job Duties:

• Ensure orders and inter-branch transfers are picked, checked and packed and loaded per company guidelines and procedures
• Ensure accuracy/integrity of orders (correct material/quantity and acceptable quality/delivery)
• Work with Inbound/Inventory Manager to control inventory and work with staff to minimize material ‘can’t finds’ and errors
• Ensure all parcel package shipments are processed for customer delivery
• Provide motivating work environment for staff with high levels of performance and standards being the norm
• Communicate policies to ensure compliance and consistently administer corrective action as necessary
• Foster communication and teamwork among staff to ensure accomplishment of operational goals.
• Accepts responsibility for company projects that may be indirectly related to his/her area of responsibility
• Works with distribution center team members in order to ensure the cleanliness and orderliness of the warehouse and processing areas
• Ensure that safe work practices are followed, maintaining an overall safe work environment
• Plan and execute daily delivery routes for the fleet, optimizing for efficiency and on-time performance
• Dispatch drivers and provide instructions for deliveries, pickups, and any last-minute route changes
• Monitor real-time fleet activity using tracking systems to ensure timely delivery commitments are met
• Ensure all drivers complete DVIRs (Driver Vehicle Inspection Reports) at the start and end of each shift
• Maintain and update driver logs, delivery schedules, route reports, and other administrative records
• Schedule routine maintenance and service appointments for trucks to ensure DOT compliance and minimize downtime
• Respond promptly to driver issues, traffic delays, equipment problems, or customer inquiries overnight
• Coordinate with operations and customer service teams to communicate delivery updates or changes
• Assist in reporting and documenting any incidents, accidents, or safety concerns occurring during the shift
• Uphold NEFCO’s standards for safety, compliance, and customer satisfaction

Details:

• Monday – Friday (occasional Saturday)

Requirements

Qualifications:

• Must have a track record of being a results-oriented person who has worked in industrial warehousing/distribution operations for 2+ years
• Must be effective communicator up, down and across the organization
• 1+ year of experience in dispatching, transportation coordination, or fleet operations preferred
• Working knowledge of DOT regulations and vehicle inspection requirements (DVIR)
• Proficient in dispatching software, GPS tracking systems, and Microsoft Office Suite
• High school diploma (or equivalent); college degree preferred
• Ability to use NEFCO’s ERP software system
• Ability to use warehouse layouts for planning purposes
• Basic knowledge of Microsoft Word, Excel, or Outlook a plus
• Basic computer skills
• Must have a positive, hard-working attitude
• Ability to establish priorities, work independently and little supervision
• Ability to multitask
• Excellent communication skills
• Ability to stands on concrete floor for long periods of time
• Must be able to work in various climate conditions such as cold, heat, humidity for a long period of time
• Ability to crouch, stoop, kneel, crawl and twist for lifting
• Ability to safely lift up to 50+ lbs.
• Ability to review and interpret computer images and written documents
• Analytical ability including basic math skills
• Ability to operate warehouse equipment (including forklifts) and be recertified
• Must be detail-oriented and hands on ‘roll up the sleeves’ type with aptitude for multi-tasking and adapting to a fast-paced environment with ever changing priorities
• Must have effective interpersonal skills with ability to direct, coach, support and delegate to associates