Overnight Valet Attendant - Wilmington, NC

Parking Management Company; Wilmington (NC); In loco; USD 17.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Benefits

401K

Supplemental Insurance

Bonus opportunities

Tuition assistance via Bellevue Univ.

Paid time off

Paid training

Perks at Work discounts

Descrizione del lavoro

Parking Management Company is seeking an Overnight Valet Parking Attendant in Wilmington, NC. You will provide exceptional guest service during late-night hours, safely parking and retrieving vehicles while ensuring security and hotel standards.

Responsibilities include greeting guests, inspecting vehicles, and maintaining a professional valet station. Evening/weekend availability and a customer-first attitude are essential for success in this role.

Competenze

• High school diploma or GED required; prior customer service experience preferred.
• Valid driver’s license and reliable transportation; clean driving record.
• Ability to stand, walk, and lift up to 50 lbs; evening, weekend, and holiday availability.

Mansioni

• Greet guests warmly and assist with luggage and vehicle needs during overnight hours.
• Conduct thorough vehicle inspections and document any existing damage on claim tickets.
• Safely park and retrieve vehicles while following all safety protocols and procedures.
• Monitor and secure the parking area during the night and respond to guest requests.
• Maintain a clean, organized valet station and comply with uniform and grooming standards.
• Accurately record hours and gratuities in accordance with company policies.

Conoscenze

Customer service

Excellent communication

Attention to detail

Guest interaction

Team mindset

Formazione

High school diploma or GED

Strumenti

Two-way radio

Descrizione del lavoro

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com
Position SummaryJoin our team as an Overnight Valet Attendant, where you will provide exceptional guest service during late-night hours. You will be responsible for safely parking and retrieving guest vehicles while ensuring the security of the parking area. As the overnight representative of the hotel, your professionalism and attention to detail will help create a positive and welcoming experience for all guests arriving or departing after hours.
Primary ObjectiveDeliver prompt, courteous, and secure valet services overnight, maintaining guest satisfaction and vehicle safety in alignment with hotel standards and company policies.
Duties And Responsibilities
Warm WelcomeGreet guests warmly and assist with luggage and vehicle needs during overnight hours.
The DetailsConduct thorough vehicle inspections to document any existing damage on claim tickets.
SafetySafely park and retrieve vehicles while adhering to all safety protocols and key handling procedures.
Stay VigilantMonitor and secure the parking area throughout the night, responding quickly to guest requests and concerns.
Keep it CleanMaintain a clean, organized, and professional valet station reflective of the hotel’s high standards.
TimekeepingAccurately record hours and gratuities in compliance with company policies.
Customer ServiceProvide outstanding customer service, addressing guest inquiries with professionalism and courtesy.
On TimeArrive punctually, dressed in full uniform, and comply with all hotel policies and safety guidelines.
SupportSupport team members and assist with additional tasks as needed to ensure smooth overnight operations.
Additional DutiesHelp with other tasks as needed to support the team and daily operations.
Competency/Qualifications
Knowledge, Skills, and AbilitiesTo perform this role successfully, individuals must be able to fulfill each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & ExperienceHigh school diploma or GED required. Prior customer service experience is preferred. A helpful attitude and strong commitment to delivering excellent service are essential.
Licenses & Background RequirementsA valid driver’s license and reliable transportation are required. Candidates must maintain an acceptable motor vehicle record (no more than three moving violations within the past three years) and pass a background check. No additional certifications are required.
Hospitality, Customer Service & CommunicationProvide outstanding guest service through clear, courteous communication and attentive listening. Foster a warm, personalized experience that aligns with company standards and leaves a positive, lasting impression.
Organizational Support & AdaptabilityComply with all company policies and procedures while effectively managing multiple responsibilities. Demonstrate flexibility and professionalism in dynamic environments and respond calmly and efficiently to unexpected challenges.
Dependability & SafetyConsistently follow instructions, maintain assigned schedules, and complete tasks in a timely manner. Adhere to all safety protocols, use equipment correctly, and promptly report any unsafe conditions to help maintain a safe and efficient work environment.
Physical Demands & Work EnvironmentMust be able to stand, walk, run short distances, and lift up to 50 lbs. for extended periods. Work is performed indoors and outdoors, often in varying weather conditions, including heat, cold, and rain. A clean, professional appearance and adherence to uniform and grooming standards are required. Evening, weekend, and holiday availability is essential. The role involves regular interaction with team members, clients, vendors, and guests, use of communication tools (phones, radios), and working in areas with moving vehicles.
Cell Phone UseEmployees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.
Pay TransparencyPMC is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal, state, and local laws regarding pay equity and fair compensation.
Additional Compensation And Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Continuous nationwide growth opportunities.
• Paid time off
• Paid training
• Tuition assistance through Bellevue University - Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at WillEmployment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.
Fair Labor Standards Act (FLSA)This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.
PMC is compliant with all state workman’s compensation laws.
Employee LeavePMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
Equal Employment Opportunity (EEO) StatementParking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA and Equal Employment Opportunity (EEO) ComplianceParking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
Job Title: Overnight Valet Parking Attendant
Department: Valet Parking Operations
Reports directly to: Guest Service Coordinator
Schedule: Full Time / Part-Time
Status: Non-Exempt
Compensation: Hourly base plus potential tips
(Rates can vary by market / Tips based on service performance and customer interactions)