Overnight Stock Associate

Ross Stores, Inc.; Silverdale (WA); On-site; USD 23,598 - 24,287; Part time

Benefits offered by this job

Employee Discounts

401K Options

Health Insurance for Full-time Associates

Job summary

Ross Stores in Silverdale is seeking a Retail Associate dedicated to providing excellent customer service and a positive shopping experience. Responsibilities include greeting customers, maintaining the store’s cleanliness, and assisting with merchandise presentation.

Ideal candidates will have strong communication skills, a commitment to teamwork, and the ability to handle customer inquiries efficiently. This position offers competitive pay and a supportive workplace.

Qualifications

• Ability to communicate effectively in a friendly and respectful manner.
• Basic mathematical skills is necessary for retail calculations.

Responsibilities

• Ensure customers have a positive shopping experience.
• Maintain cleanliness and organization of the store.
• Handle customer service interactions politely.

Skills

Communication

Customer Service

Teamwork

Problem Solving

Basic Math

Job description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities for our teams.

GENERAL PURPOSE

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets all Customers with‐time eye contact, smiles, and exceptional service; treats fellow Associates with respect; follows all company best practice standards; keeps the work area clean; and ensures proper merchandise presentation. The Associate may be requested to perform additional tasks as needed to achieve customer service and operational goals.

ESSENTIAL FUNCTIONS

• Understand that safety is the number one priority and practice safe behaviors.
• Maintain awareness on the sales floor to create a safe and secure shopping environment and keep egress clear.
• Treat all Customers and Associates with respect and courtesy; remain friendly and professional at all times.
• Assist Customers in any way necessary—register‑trained, help with merchandise, answer questions politely and knowledgeably; greet, say thank you, and respond promptly to all interactions.
• Handle all customer service calls and issues in a courteous and helpful manner, calling leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, and disinfecting high‑touch areas to maintain a clean store environment.
• Adhere to the Company’s dress code and maintain a professional appearance.
• Perform daily assigned sizing and recovery to keep the store neat, clean, and merchandised to standards.
• Expedite newly received merchandise to the sales floor with urgency, merchandising items per guidelines and maintaining brand familiarity.
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist position (where applicable), and merchandise protection standards.
• Demonstrate integrity and honesty; safeguard confidential and cash information.
• Follow all Mark‑Out‑of‑Stock policies, properly process MOS merchandise, and notify leadership for approval of disposals.
• Follow all cash, check, card, and refund procedures; maintain accuracy when handling bankable tenders.
• Demonstrate a sense of urgency and maximize productivity by executing all store best practices and minimizing steps and touches.

COMPETENCIES

• Manages Work Processes
• Business Acumen
• Plans, Aligns, Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Perform basic mathematical calculations commonly used in retail environments.

PHYSICAL REQUIREMENTS / ADA

• Use all store equipment, including PDTs, registers and PC as required.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds; for stockroom shifts, push, pull, and lift more than 20 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Some assignments may require additional qualifications and skills.

SUPERVISORY RESPONSIBILITIES

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

EEO STATEMENT

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.

PAY RANGE

The base pay range for this role is $17.13 – $17.63. The range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

BENEFITS

All Associates receive benefits such as Accident, Critical Illness, Vision, Auto, Home, and Pet insurance; Associate Discount, Identity Protection, Associate Purchase Program, Employee Assistance Program, and Commuter Benefits; 401K (service requirements); Employee Stock Purchase Program; Ross Cares Fund; College Discounts; Sick Pay (where legally required) and Referral Bonuses. Full‑time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, may be eligible for extended benefits such as Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADDI Insurance, Long‑Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at 10 days/year after eligibility commences, and 9 personal and company holidays. Associates in Stores (AS, ASM, SM) and exempt corporate and buying office roles may also receive a performance‑based Bonus.