Overnight Stock Associate

Ross Stores, Inc.; Carolina (NC); On-site; USD 45,000 - 55,000; Full time

Job summary

Ross Stores, Inc. está buscando un Supervisor de Área para garantizar una experiencia de compra positiva, supervisar a los Asociados y dirigir operaciones generales en la tienda. Responsabilidades incluyen la apertura y cierre de la tienda, asegurando la presentación adecuada de la mercancía y manteniendo un ambiente limpio.

Se espera que el Supervisor gestione las operaciones diarias, garantizando la seguridad y el cumplimiento de los estándares de la empresa, y ofrezca un servicio al cliente amable y eficiente.

Qualifications

• Capacidad para comunicarse de manera efectiva con Clientes y Asociados.
• Habilidad para realizar cálculos matemáticos básicos.
• Capacidad para utilizar equipos de la tienda, incluyendo PDTs y registradoras.

Responsibilities

• Asegura un entorno de compras seguro y amigable.
• Supervisa a los Asociados y mantiene un ambiente limpio.
• Demuestra profesionalismo y apoyo a la marca de la Compañía.

Job description

Propósito General

El supervisor de área es un miembro del liderazgo de la Tienda que es responsable de un área específica asignada de la Tienda, así como de las operaciones generales y la supervisión de la Tienda cuando funciona como gerente de turno. Los supervisores de área son responsables de abrir y cerrar la Tienda, supervisar a los Asociados y mantener un entorno amigable donde sea fácil comprar. Garantiza la presentación adecuada de la mercancía y mantiene un área de trabajo limpia en todo momento. Los supervisores de área también son responsables de ejecutar y supervisar los procesos operativos de la Compañía según sea necesario.

Funciones Esenciales

Entornos seguros y protegidos

• Comprende que la seguridad es la prioridad número uno y practica comportamientos seguros en todo lo que hace.
• Mantiene un alto nivel de conciencia en el piso de ventas para crear un entorno de compras seguro para todos. Corrige o informa inmediatamente cualquier condición o práctica insegura al liderazgo de la Tienda.
• Se encarga de la seguridad del edificio, incluido el control de entrada/salida (entrada/salida del Asociado, puerta de recepción, eliminación diaria de basura, etc.), verificación diaria de la función de los dispositivos de vigilancia electrónica de artículos (Electronic Article Surveillance, EAS), seguridad de la oficina de efectivo, recogidas de transportistas blindados y área de la caja registradora.
• Elimina el desorden y garantiza una salida segura y despejada a las salidas de emergencia.
• Está a cargo de la seguridad del Cliente, como la prevención de accidentes, el informe de accidentes y los procedimientos de emergencia.
• Prueba todos los sistemas de alarma contra incendios según lo programado. Responde a alarmas fuera del horario de atención cuando se solicita.

Servicio De Atención Al Cliente

• Trata a todos los Clientes, Asociados y otros líderes con respeto.
• Demuestra cortesía, amabilidad y profesionalismo en todo momento. Reconoce a los Asociados mediante el uso de programas de reconocimiento de la Compañía.

Marca personal y de la tienda

• Representa y apoya la marca de la Compañía en todo momento.
• Mantiene una apariencia profesional, de acuerdo con el Código de vestimenta de la Compañía. Garantiza que todos los Asociados cumplan con el Código de vestimenta de la Compañía en todo momento.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
• Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
• Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
• Maintains a professional appearance and adheres to the Company's dress code at all times.
• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.

Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Equal Employment Opportunity Statement

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.