Overnight Stock Associate

Ross Stores, Inc.; California (MD); On-site; USD 25,995 - 26,684; Full time

Job summary

Ross Stores, Inc. seeks a Retail Associate in California to ensure a positive shopping experience for customers. Responsibilities include greeting customers, assisting with merchandise, and maintaining store organization. Effective communication and basic math skills are necessary. The role offers a competitive base pay of $18.87 - $19.37, dependent on experience and qualifications. Ideal candidates will demonstrate customer service excellence and adhere to company brand standards.

Qualifications

• Strong ability to communicate in a friendly and cooperative manner.
• Basic math skills for retail transactions.
• Ability to handle lifting and pushing of merchandise.

Responsibilities

• Ensure a positive shopping experience for customers.
• Assist customers with purchases and inquiries.
• Maintain cleanliness and organization of the store.

Skills

Customer service

Communication

Problem-solving

Cash handling

Tools

POS system

Janitorial equipment

Job description

General Purpose

The Retail Associate is responsible for ensuring that customers have a positive shopping experience. The Associate greets customers, treats fellow associates with respect, follows best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate is expected to complete assigned tasks during all working hours and may be requested to perform additional tasks as needed to achieve customer service and operational goals.

Essential Functions

• Understand that safety is the number one priority and practice safe behaviors in everything they do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Keep the area clutter‑free and clear egress to emergency exits, and immediately correct or report any unsafe conditions or practices to Store Leadership.
• Treat all customers and associates with respect and courtesy; be friendly and professional at all times. Recognize fellow associates using company recognition programs.
• Assist customers in any way necessary—be register‑trained, assist them with merchandise, and answer questions in a polite and knowledgeable manner. Greet all customers by making eye contact, smiling, and saying “hello” throughout the store and saying “thank you” with every register transaction.
• Provide prompt and efficient responses to customers at all times and respond to customer service calls immediately.
• Handle all customer issues in a courteous and helpful way, calling a member of Store Leadership when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to maintain merchandise, customer and team areas.
• Maintain a professional appearance and adhere to the company’s dress code at all times.
• Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well‑maintained and efficiently merchandised to standards.
• Expedite newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist customers.
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions with associates and customers. Safeguard confidential information, cash, credit card information, and merchandise.
• Follow all Mark‑Out‑of‑Stock (MOS) policies, including identification of MOS merchandise, proper processing of each piece, and notification of Store Leadership to review and approve all disposals.
• Follow all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures; maintain a high level of awareness and accuracy when handling bankable tenders.
• Demonstrate a sense of urgency to efficiently perform the role. Maximize productivity by executing all store best practices and minimizing steps and touches in the workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns, Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability, Execution

Qualifications and Special Skills Required

Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.

Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all store equipment, including PDTs, registers and PC, as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Associates who work stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer and EEO Statement

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe this is an essential part of the company's overall commitment to attract, hire, and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role is $18.87 - $19.37. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance, the City of Los Angeles Fair Chance in Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For applicants applying for work in unincorporated areas of Los Angeles County only, the following material job duties may have a direct, adverse and negative relationship potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers, including minors, and other team members; accessing company information, assets, property, and products, including cash, and credit card information; and appropriately handling such information, including confidential and personal information of customers and team members.