Overnight Shift Valet Attendant - Downtown Austin Hotels

Towne; Austin (TX); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

401k retirement plan

Telemedicine

Job summary

Towne Park seeks a Guest Service Associate for Downtown Austin to deliver outstanding hospitality while handling valet and luggage services. You will greet guests, park and retrieve vehicles, and assist with guest needs during arrivals and departures.

The role emphasizes safety, efficiency, and clear communication. Typical shift runs 11:00pm–7:00am with opportunities for growth within Towne Park’s hospitality teams.

Qualifications

• High school diploma or GED required.
• Must have a valid driver’s license or be within commuting distance.
• One month of related experience or training preferred.
• Knowledge of customer service principles and practices.
• Ability to read and write standard English.

Responsibilities

• Greet guests in a friendly, professional manner and assist co-workers.
• Park and retrieve vehicles safely and efficiently.
• Assist guests with luggage and bell services.
• Explain parking rates and retrieval procedures to guests.
• Accurately process tickets and collect payments as needed.

Skills

Customer service

English literacy

Numerical ability

Time formats (24h)

Vehicle parking

Education

High school diploma

Job description

About Towne Towne

About Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.

Job Details

Downtown Austin Hospitality Opportunities Include

• Aloft Element Austin
• JW Marriott Austin
• Westin Austin Hotel
• Fairmont Austin
• Otis / AC HotelAustin
• Marriott Downtown
• Hilton Austin
• Moxy Austin

Compensation

Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $16-$17 per hour plus $20-$22 per hour in tips.

Work Schedule

Standard Shift time for this position will be from 11:00pm - 7:00am. Candidate availability and hotel business volumes will be discussed during in-person interviews.

Benefits

Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.

Employees are also able to enroll in the company's 401k retirement savings plan.

Eligibility Requirements

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.

ESSENTIAL FUNCTIONS

• - 25%Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.
• - 10%Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.
• - 20%Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.
• - 10%Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.
• - 35%Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed.
• - 100%The total amount of time for all functions of the job.

QUALIFICATION

Education

High school diploma or general education degree (GED)

Required Licensure, Certification, etc.

Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)

Work Experience

One (1) month related experience and/or training; OR equivalent combination of education and experience

Knowledge

Knowledge of principles and processes for providing customer and personal services.

Skills

Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirablePerform parallel parking

SCOPE

Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility

The employee has control over resources available only.

WORKING CONDITIONS & PHYSICAL DEMANDS

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting RequirementsExerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Working EnvironmentThe majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

TravelTravel of up to 5% may be required.