Overnight Security Officer at Luxury Hotel at The National

Thompson Hotels, Inc.; Dallas (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Thompson Dallas is actively seeking an Overnight Security Officer to help maintain a safe and welcoming environment within The National building in downtown Dallas. The role involves patrolling hotel spaces, responding to emergencies, and supporting guests and colleagues overnight.

You will monitor surveillance, de-escalate conflicts, and prepare detailed written reports while coordinating with hotel leadership and local responders as needed.

Qualifications

• Genuine desire to meet the needs of others in a fast-paced hospitality environment.
• Clear and professional communication, both verbally and in writing.
• Sound judgment, strong situational awareness, and ability to remain calm under pressure.
• Ability to de-escalate concerns while treating others with respect.
• Willingness to work overnight shifts, including weekends and holidays.
• Comfort using basic computer programs and preparing written reports.
• Previous hotel, residential, commercial property, or related security experience preferred.
• Current First Aid and CPR certification preferred.

Responsibilities

• Patrol The National building, including Thompson Dallas and surrounding spaces.
• Maintain a visible, professional presence to promote safety and deter security concerns.
• Respond promptly to emergencies, incidents, and security-related situations.
• De-escalate concerns with discretion and professionalism.
• Support guests, colleagues, residents, tenants, and visitors with assistance and information as needed.
• Monitor surveillance systems, alarms, and access points.
• Investigate, document, and prepare detailed incident reports.
• Coordinate with hotel leadership, building management, and local authorities when needed.
• Perform other duties as assigned by Security leadership.

Skills

Customer service

Clear communication

Situational awareness

De-escalation

Overnight shifts

Report writing

Computer literacy

Education

First Aid/CPR certification

Job description

Thompson Dallas is actively seeking an Overnight Security Officer to help maintain a safe and welcoming environment within The National building in downtown Dallas. The role involves patrolling hotel spaces, responding to emergencies, and supporting guests and colleagues overnight.

You will monitor surveillance, de-escalate conflicts, and prepare detailed written reports while coordinating with hotel leadership and local responders as needed.