Overnight Security Officer

Detroit Zoological Society; Royal Oak (MI); On-site; USD 21,000 - 29,000; Full time

Job summary

The Detroit Zoological Society is seeking an Overnight Security Officer to protect guests, staff and volunteers through patrols, access control, and rapid response to incidents across the zoo campus.

The role requires strong communication, attention to detail, and the ability to work overnight shifts, weekends and holidays. You will document incidents, operate CCTV systems, assist with crowd control and support satellite campuses as needed.

Qualifications

• High School Diploma or GED required.
• Excellent phone and writing communication skills.
• Able to work varied hours including weekends and holidays.
• No felony, drug, abuse or theft convictions; background check required.

Responsibilities

• Perform foot/vehicle/bicycle patrols of the facility.
• Respond to emergencies, incidents, alarms, and situations as required.
• Investigate incidents and document accurate reports.
• Monitor access levels with CCTV and security software.
• Provide guest service and courteous assistance to guests, staff and volunteers.
• Provide first aid/CPR if trained; support crowd control and parking as needed.
• Work at satellite campuses as needed and adapt to high traffic periods.
• Maintain logs and perform safety inspections.

Skills

Phone skills

Interpersonal skills

Team player

Professional demeanor

Oral & written articulation

Accurate record keeping

Flexible hours

Defensive driving awareness

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Access

Job description

The DZS Overnight Security Officer is responsible for performing or assisting with the following duties, access control, emergency response, crowd control, performing escorts and courtesy transports, criminal investigations, answering phones, writing reports, maintaining logs, performing inspections, investigations, dispatch and overseeing contract security personnel.

This job description is by no means all inclusive and may be subject to change during a performance period due to the needs of the Detroit Zoological Society and its leadership. This document will be reviewed on a continual basis and will be modified as needed.

Principal Duties And Responsibilities

• Perform foot and/or vehicle or bicycle patrol of facility
• Respond to all emergencies, incidents, alarms, and/or situations as requested
• Investigate all incidents and create accurate and timely incident reports
• Be observant and provide visible deterrent to crime and disruptions
• Be a guest service centered officer that provides assistance to guests, staff, and volunteers in a courteous and professional manner
• Provide necessary first aid and/ or CPR if and when needed (Must be willing to be CPR/AED, First Aid, and Stop the Bleed trained)
• Escalate emergency situations using Incident Command protocols and notify, assist, and direct external emergency personnel as needed
• Monitor access levels of staff and volunteers using CCTV and security analytic software
• Enforce and comply with all Zoo policy and procedures
• Complete safety checks of patrol areas to ensure safety equipment is compliant and in working order
• Provide assistance with crowd control and parking as needed
• Must be willing to work at satellite campuses as needed
• Must be willing to use a motorized vehicle during high traffic and/or stressful situations utilizing defensive driving techniques
• Ability to monitor and respond to multiple radio channels
• Performs health screenings of staff, guests, and volunteers including monitoring temperature as needed
• Other duties as assigned.

Knowledge, Skills, And Abilities

Minimum

• High School Diploma or GED
• Excellent phone skills
• Good interpersonal skills
• Must be a team player and worker who will work well with and support co-workers and supervisors
• Cooperative, professional demeanor
• Good oral and writing articulation skills
• Accurate record keeping ability
• No felony, drug related, child/spouse/animal abuse or theft convictions. Must pass the State of Michigan State Police Criminal Background check or equivalent from other states of residence.
• Able to work varied hours and extended shifts

Preferred

• Previous experience in a customer service position.
• Previous experience in a security position.
• CPR/AED Certification
• Knowledge of the Incident Command System
• Above average computer skills with knowledge of Microsoft Word, Excel and Access

Working Conditions

The regular work schedule will include weekends, evenings, early-mornings and holidays. Work is performed in an environment that has a high volume of traffic, requires the ability to deal with stressful and sometimes abusive situations. The officer will be required to work in rain, snow and extremely hot and cold temperatures.

Physical Requirements

The officer will be required to stand and sit for extended periods of time; must be able to multi task. Must be able to walk or ride a bicycle for an entire shift while being exposed to extreme elements. The officer should be able to lift a minimum of 25 pounds. Bending, squatting, walking and running will be required. The officer will be required to pass an entry level drug screen and may be subjected to periodic drug tests.

The individual must have the ability to perform the essential functions of the job satisfactorily with or without accommodations. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Just as we value and celebrate biodiversity, the DZS celebrates the diversity of our human community. We are committed to ensuring that our programs and facilities are fully accessible to create a welcoming and inclusive workplace for all.