Overnight Merchandising Lead - Team & Member Service

Sam's Club; Oklahoma City (OK); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Live Better U education benefit

Disability benefits

Employee discounts

Job summary

Sam's Club in Oklahoma City, OK is seeking a Customer Service Supervisor to assist members, supervise associates, and ensure adherence to policies. The role includes stocking, merchandising, and maintaining safety standards on the sales floor.

You will lead teams, train staff, and support management in hiring, scheduling, coaching, and evaluating associates while promoting the Open Door Policy and product knowledge to improve customer satisfaction.

Qualifications

• Must be 18 years of age or older.
• 6 months retail experience AND 6 months customer service experience.
• Preferred qualifications include leading a team, supervising others, hiring and evaluating personnel.

Responsibilities

• Provides member service by acknowledging the member and identifying needs; guiding on self-service technology; assisting with purchasing decisions; locating merchandise; resolving issues and promoting products and services.
• Assists management with supervision of associates in assigned area by assigning duties, training, and coaching to ensure quality service and compliance with policies.
• Receives and stocks supplies and merchandise; maintains sales floor with proper merchandising, pricing, and paperwork.
• Maintains facility safety through safety sweeps, forklift safety, handling hazardous materials, and reporting unsafe situations.
• Oversees merchandise presentation, product rotation, signage, and loss prevention; zones and stocks across departments.
• Monitors product quality and recalls; ensures sanitation standards; coordinates with teams to meet business needs.
• Leads teams by coordinating workloads, sharing information, and supporting change.
• Oversees club pick up orders, ensuring correct selection and staging according to policy.
• Develops processes with managers and partners; analyzes information and identifies improvement opportunities.

Skills

Customer service

Team leadership

Communication

Safety awareness

Adaptability

Job description

Sam's Club in Oklahoma City, OK is seeking a Customer Service Supervisor to assist members, supervise associates, and ensure adherence to policies. The role includes stocking, merchandising, and maintaining safety standards on the sales floor.

You will lead teams, train staff, and support management in hiring, scheduling, coaching, and evaluating associates while promoting the Open Door Policy and product knowledge to improve customer satisfaction.