Overnight Member Services Representative

Crunch Fitness - Fit Fusion LLC; Walker (MI); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Join a vibrant fitness community as an Overnight Member Services Representative. This role is perfect for those who are enthusiastic about fitness and enjoy delivering exceptional customer service. You will manage cleaning tasks, prepare the gym for morning operations, and engage with members to enhance their experience. Your responsibilities will include assisting with memberships and promoting fitness services while ensuring a welcoming atmosphere. This position offers opportunities for advancement and a flexible schedule, making it an ideal fit for those looking to grow within the fitness industry. If you are passionate about fitness and customer service, this is the perfect opportunity for you!

Qualifications

• 1+ year experience in service-oriented roles preferred.
• Ability to communicate effectively and strong customer service orientation.

Responsibilities

• Manage cleaning assignments and prepare the facility for the AM shift.
• Greet members and assist with membership and retail sales.
• Maintain a clean and organized work area while engaging with members.

Skills

Customer Service

Communication Skills

Sales Skills

Cleaning and Organization

CPR/AED Certification

Education

High School Diploma or Equivalent

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Overnight MSR | Fit Fusion

Overview

The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.

Responsibilities

• Manages cleaning assignments during the overnight shift.
• Prepares the facility for the AM shift.
• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.