Overnight Member Services Representative

Crunch Fitness - Fit Fusion, LLC; Round Lake (IL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Crunch Fitness - Fit Fusion, LLC in Round Lake, IL seeks an Overnight Member Services Representative to support the overnight shift, greet members, handle check-ins, assist with membership sales, and uphold a clean, welcoming club environment.

You will work under the General Manager and Assistants, promoting services like tanning, group fitness, childcare, and training programs while delivering friendly, efficient service and resolving member requests.

Qualifications

• Minimum 1 year of experience in a service-oriented role.
• Ability to communicate effectively, with strong reading and writing skills.
• High level of customer service orientation.
• CPR/AED certification required within 30 days of hire.

Responsibilities

• Manage overnight cleaning assignments and prepare the facility for the AM shift.
• Greet members and guests with a focus on engagement and retention.
• Assist with membership, retail and tanning product sales.
• Promote membership privileges including tanning, group fitness, and childcare.
• Support new member enrollment and check-in processes per company procedures.
• Answer phones courteously and professionally.
• Communicate special events to members and guests.
• Forward member requests to a manager and maintain professionalism.
• Navigate front desk areas including check-in and membership sales.
• Perform opening and closing duties and keep an organized workspace.

Skills

Communication

Customer service

Reading & writing

CPR/AED readiness

Education

CPR/AED certification (required within 30 days)

Job description

Overnight MSR | Fit Fusion

Overview

The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver an exceptional member experience at gym level.

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Responsibilities

• Manages cleaning assignments during the overnight shift.
• Prepares the facility for the AM shift.
• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Physical Requirements

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.