Overnight Member Services Representative

Supreme Fitness Group

Honolulu (HI)

On-site

USD 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Free Black Card gym membership

Career growth opportunities

Discounts on merchandise

Job summary

A leading fitness franchise in Honolulu is seeking an Overnight Member Services Representative to provide exceptional customer service, manage front desk activities, and maintain a clean environment. Candidates with a strong customer service background, basic computer skills, and a passion for fitness are encouraged to apply. This position offers free gym memberships and various benefits.

Qualifications

Must be 18 years of age or older.
Ability to work overnights.
Upbeat and positive attitude.

Responsibilities

Greet members and provide exceptional customer service.
Handle front desk activities and check members into the system.
Maintain cleanliness of the club and equipment.

Skills

Customer service background

Basic computer proficiency

Exceptional customer service skills

Education

High School diploma/GED equivalent

Job description

Job Summary

In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step.

Essential Duties and Responsibilities

The Overnight Member Services Representative will greet members, prospective members and guests, providing exceptional customer service.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Close shift for that business day.
- Create a bank deposit for next day.
Assist in maintaining the neatness and cleanliness of the club.
- Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.

Qualifications/Requirements

Customer service background preferred.
Must be 18 years of age or older.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Ability to work overnights.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent preferred.

Physical Demands

Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Ability to work 3rd shift (overnights).
Must be able to occasionally lift up to 50 lbs.
Will encounter toxic chemicals during shift.
Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.

Why Join Planet Fitness?

Philosophy

We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built.

Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters, but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ).

Mission Statement

At PF Supreme, we’ve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits.

Job Benefits